1. Marci S. Sutter
1021 14th Street
Greeley, CO 80631
970-313-6470
marcisutter9@gmail.com
Energetic professional seeking challenging position in fast-paced environment promoting
customer satisfaction to levels which exceed company goals while continually refining and
expanding my technical and customer service skills.
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Key Qualifications
 Over 10 years’ experience in customer support at all levels including call center,
incoming and outgoing phone and face-to-face support.
 Proven ability to thrive in fast-paced, diverse work environment..
 Expert in the input (keyboarding), tracking and reporting of information from wide
variety of PC or server based software applications
 Expert level expertise set-up and support of PC’s, laptops and all Microsoft Office
applications,
 Expertise in the configuration and troubleshooting of server operating systems and
applications.
 Conducted monthly management updates, live utilizing power point and remote web
software and services.
 Quick [earner with attention to detail.
 Proven ability to connect with people from diverse backgrounds, empathize with them, see that their
needs are met and questions answered to clients satisfaction.
 Proven adaptability and ability to multitask within diverse technical work environments..
PROFESSIONAL EXPERIENCE
Labor Ready-11/2014 – current (as needed)
YMCA of the Rockies -Various
 Provided maid service and cleanup.
 Conference room equipment setup and breakdown.
 Activity setup and assistance with client activities.
Home Depot- 7/2014 – 11/2014
Greeter
 First and primary contact for customers entering the store.
 Provided customers with directions to items and/or services in the store
 Assured customers made it to the appropriate locations or contacts they needed to get to get their
questions answered and needs met.
Kelly Services
Customer Service Representative – State Farm Claims Center-2/2013-4/2014
 Responsible for taking nationwide incoming calls to 1-800-StateFarm, research and route to
appropriate claim handler.

2.  Work with other teams to seamlessly pass insured/claimants’ or other interested parties directly to
appropriate agents/teams with minimal disruption.
TeleTech Corporation-9/2012-2/2013
Customer Service Representative – Website Support
 Responsible for the resolution of any website issues experienced by USAA members. This included:
 Banking, notification, registration, investment and budget functionality as well as any interactive
issues experience by members unique to their particular home/office configuration..
 Debugged issues on windows, mac, iPhones’, Samsung phone and a wide variety of other tablet,
laptop, desk side and other phone configurations..
Weld County School District Six -9/2011 -4/2012
Substitute - Classified
 Teacher assistant primarily for Special Needs Students ‘classrooms.
 Paraprofessional assisting in elementary, middle and high special education, IFL, autistic and for
other special student services classrooms.
Wal-Mart - 7/2010 -2/2011
Customer Service Representative
• Floor representative, zoning and managing stationary and craft areas.
• Responsible for the set-up and take down of seasonal displays.
• Assisted customers in finding anything within the store.
Manpower 7/2009 – 12/2009
Customer Support Representative-Administrative Assistant
 Worked a variety of temporary positions involving incoming support and service calls.
 Held various administrative and direct customer support position.
Hewlett-Packard Company 9/1982 – 7/2007
Administrative Assistance - HR
 Managed all steps involved in the recruitment, phone screening, face-to-face interview and hiring of new
employees at the Ft. Collins facility.
 Responsible for the Input of all new-hire information accept/reject results into the Hewlett-Packard
corporate database. Updating status results throughout the entire hiring process.
 Utilizing Excel and Lotus developed and implemented the first people count software program for the
Ft. Collins facility. The program recorded and reported employee headcount numbers by department
and organization
IT Engineer/Lead Escalation Engineer
 Responsible for IT support for the HP Telemarketing and Sales representatives including personal,
server, laptops and peripherals.
 Provided 24/7 phone support for manufacturing, sales, call center and product support team as needed.
 Tracked to resolution/root cause any inconsistences in the Regional sales reports down to the district
and/or departmental level.
 Responsible for the final resolution of all HP product support issues not resolved in the field within pre-
defined parameters.
 Conducted quarterly management updates on escalated support issues reporting current status and
support issue trends. Conducted both face-to-face and teleconference meetings utilizing Microsoft
power-point, excel and other web based software

3. EDUCATION
Bachelors Degree in Information Technology ~ Central Michigan University
Master’s Degree in Business Administration – Colorado State University
REFERENCES
Professional
*Mark Carlson – Hewlett-Packard 970-898-0868
Felica Casares – Labor Ready – 970-352-7785
*Gordon Thayer – Hewlett-Packard 970-898-3434
Tillie, Dan, or Alex –Home Depot (970) 206-0774
Debbie Smith – D6 Facilities Manager (John Evans/Prairie View) -970-350-2533
*These people know me as Marci Fisher
Personal
Nina Rattle – Friend – 970-330-3059