1. RICHARD M. INTEREST
703 s. 11TH Street Lantana, FL, 33462
(561) 225-5784 | rminterest@yahoo.com
LinkedIn: https://www.linkedin.com/in/richard-interest-7b665379
Technical Support Specialist
Technical professional with 10+ years’ experience providing client-focused support to users.
Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at
articulating complex technical concepts to users of varying technical understanding. Well
versed in a variety of common operating systems, applications, and hardware with a proven
ability to master new tools and technologies quickly. Outstanding interpersonal strengths as
illustrated by multiple awards.
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Areas of Expertise
Supervision & Direction
Business Needs Assessment
Business Sales
Technical Support
Customer Service
Computer Hardware (Repair,
Replace, Upgrade)
Computer Software (Installation,
Configuration, Upgrade)
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Technical Proficiencies
Microsoft Windows Operating
Systems
Microsoft Office Product’s
Networking
Anti-Virus Solutions & Virus Removal
Printers & Faxes
External Peripherals
2. ______________________________________________________________________________
Work Experience
2006 - Present
Lantana, FL
Founder & Managing Partner | Independent Technical Support
Built an Information Technology organization from the ground up; focusing on providing
solutions for small and medium sized businesses (SMB).
Provide customized business systems solutions for a variety of business industries.
Manage and maintain business systems, providing both hardware and software upgrades.
Training clients on the use of technology enabling their businesses.
2016 – Present
Lake Worth, FL
Computer Repair Technician | National Support Solutions
Responsible for the maintenance and management of over 100+ computer workstations.
Assist customer with product selection both hardware and software based on business
needs.
2015 - 2016
Boynton Beach, FL
Technical Support Supervisor | Client Care Experts
Supervised a team of (20) support staff responsible to providing XXX
Responsible for all technical escalations (Tier 2) and management of customer complaints
through to resolution.
2014
San Marcos, TX (Working Remotely)
DSL Technical Support Specialist | Telenetwork
Trained departmental staff in the use of company systems and applications, providing
ongoing support.
Upsell business solutions to current clients, increasing revenue as well as our product
footprint.
2001-2003
Boxborough, MA
Supervisor | NEC Corporation
Supervised a staff of (8) technicians within the Laptop Division.
