1. AKHTAR HUSAIN SHAIKH
Mail: Plot no -32Q6 Shivajinagar Road no-4 Govandi Mumbai-400043. Phone:9820381812
Email:shaikhakhtarhusain@gmail.comMarital Status : Married
Date of Birth: 27-12-1979. Passport No:M1917022. Nationality: Indian.
Pr ofi l e
10 years of accomplished experience in Customer Support, IT Helpdesk, LAN, Remote support and
Computer Maintenance.
 Expert in installation & configuration of servers, desktops, Laptops and Computer Peripherals
 Expertise in BMC remedy tools and Helpdesk Support
 Expertise in supporting end user remotely using various remote tools and in person.
 Good & Proven hands on exposure in Client Management, Customer Support, Customer Escalation Management,
Customer Satisfaction, Call Management, Team Ramp Up, Troubleshooting and Development.
 Innovative and accomplished; self-motivated and team oriented; an effective team player capable of managing
multiple cross-functional teams with excellent communication and inter-personal skills with expertise in
proposals and client interaction, estimation techniques etc.
Techni cal S ki l l s
SERVER & DESKTOP OPERATING SYSTEM (S)
 Dos, Windows 95/98/ME, XP, VISTA, Windows 7, Windows 8, Windows server 2003 and Windows 2008
(Standard and Enterprise Edition) Installation & Troubleshooting
 Networking Skills
o Peer-to-PeerNetworking,LAN,ConfiguringVLAN,TCP/IPConfigure with Windows XP, Windows 7,
Windows Servers 2003, 2008, 2012.
o IP Sub netting and Cisco Router Configuration,
APPLICATON (S), ANTIVIRUS, TOOL(S) AND UTILITIES
 Installation and Troubleshooting in MS Office 2010/2007/2003/XP/97, Norton Antivirus and Trend Micro Office
Scan Enterprise, ESET NOD32 Enterprise, Symantec Ghost and Acronis TrueImage software
LAN
 Troubleshooting, & Maintenance in LAN. Implementation of Windows based Network, Server & Client
Networking and Troubleshooting of Internet related problems.
Academi c & Pr ofes s i onal Knowl edge
 Bachelor in Commerce from Manav Bharti University HP solan.
 Higher Secondary School from Mumbai.
 Computer hardware and LAN networking course (2005-2006) from Genesis
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Pr ofes s i onal Exper i ence
Core IT solutions April 2014 till date
System engineer at Aditya Birla Group.
My Responsibilities–.
 Troubleshooting of problems pertaining to server access & application software.
 Troubleshooting of Hardware and Networking connectivity problems.
 Installation of windows server 2003,2008,2012
 Installation and configuration of Active Directory, users, GPO, OU
 Backup of server Database server
 Server monitoring, health checking
 Configuring Outlook Mail Server for client support
 Internet Proxy setting.
 Installation & Troubleshooting of Network Printer, Scanner, Projector.
 Troubleshooting of software & network related problem connected through Dame ware, Remote
desktop, Team Viewer etc.
 Mapping of Network Drives.
 New IT branch office setup.
 Configure WIFI- Routers and Switches.
 Reset and Unlock Domain ID/Password.
 Configuration of Networking Protocols such as TCP/IP in LAN and WAN.
 Installationof variousoperatingsystems,like XP,Win7,Server2003/2008/2012.
3i InfoTech, December 2012 –February-2014
Desktop support Engineer at ICICI Bank Ltd
Responsibilities: Installation of Hardware, Software’s, Printer, Scanner Implementing,
maintaining and troubleshooting Network Problems Maintaining the Proper Record and Reports.
 Software Troubleshooting using Remote Desktop Connection, Net meeting, LANDesk remote connection,
Dameware and VNC as well as client end solutions
 Remotely support more than 15 countries all over world. UAE, Qatar,Oman,Bahrain, Canada, Singapore,
Russia, Germany, Srilanka and Hong Kong.
 Configured and troubleshooting Microsoft outlook.
 Logging and routing of all incident and service tickets to appropriate teams within IT
 Working on Server 2003. User creation, deletion and adding to groups, giving mailbox quota,
troubleshooting of queue
 Working on Windows 2003 Server. Responsible for installation, configuration and maintenance of Win2K3
servers
 Troubleshooting and Handling Desktop level problems and configuring hardware devices working on
Branded IBM, DELL, COMPAQ and Assembled Machines
 Backup & Restore of user profiles, outlook data and user data
 Daily and weekly Backups of Servers.
 Installation of all the application software related to client official purposes.
 Answer user's inquiries in person, email & via telephone concerning systems operation.

3.  All aspects of client side functionality, application install, isolating issues to a workstation by base lining
against a known good configuration, archiving, profiles, first level voice support, first level Network support,
first level outage support & investigation.
 Handling call targets and providing efficient & prompt support to the customer.
 Taking care of Desktop and laptop hardware and networking calls & AV Patches updating.
 Handling network issues in co-ordination with Networks team.
Comnet Solutions Private Limited.
Technical support engineer in Syntel India Pvt ltd January 2007–December 2012
 Managing Desktop, Laptops and servers with MS Windows, Including 200+ clients,
 Managing User Level Security within File system & in File sharing
 Performed installation, configuration and troubleshooting Microsoft Outlook 2003/2007/2010.
 End to end ownership for any IT requests e.g. access request, change request, other request
 First level support for all kinds of IT & information security incidents
 Provisioning & support for desktops & laptops, printer, scanner.
 Deployment & support for Operating system and patches on client machines
 Managing inventory of desktop, laptop, printers, scanners, photocopiers, servers, network devices etc.
 Recovery lost data retrieval and restoration of files.
 Anti-virus solution for the entire network using Symantec End Point Solution and Update day by day and
troubleshoot.
 Maintaining reports, daily & monthly of service calls
COMTEL INFOSYSTEMS
CUSTOMER SUPPORT ENGINEER March 2006– December 2006
 Responsible for migrations & up gradations of desktop.
 Responsible for Installations, configuration of local intelligent servers/workstations
 Responsible for Third Party Maintenance & Regular Preventive Maintenance
 Attend calls for Hardware/Software/Network problems and resolve the same
 1st level support for local area network
 Installed and configured Network Hardware (Cat5-Cat6, LAN cards, and Cable Crimping).
 Crimping of cables and LAN connectivity
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