these slides gives an insight to hotel safety and security, staff responsibilities, handling emergency situations, fire fighting,accidents and hazards, first aid procedure, to be followed.

1. SAFETY & SECURITY in
hotels
BY: Dr. Bhavya Khamesra

2. SECURITY
 IMPORTANCE
 RESPONSIBILITY- STAFF,
 SECURITY OFFICER
*SUSPICIOUS PERSON
*CHECK KEYS ,LOCKS.
*CCTV
*BOMB THREATS
*STAFF CHECK
*SEARCH STAFF BAGS& BODY
*PREVENT PROSTITUTION IN HOTEL
*LOST & FOUND ARTICLES
*SAFE DEPOSIT BOXES

3. HALL PORTERS ,BELL BOYS
ENTERANCE HALL / LOBBY - CROWD TAKE
ADVANTAGE TO ENTER
STAFF ENTERANCE CHECK ALL TIME
OUTSIDE DOORS CLOSE AT NIGHT
GROUND FLOOR WINDOWS GRILL

4. ROOM MAID DUTIES
SHOULD NOT GIVE INFORMATION/KEYS /OPEN
DOOR FOR ANY PERSON
CHECK WITH HOUSEKEEPER,REPORT
SUSPICIOUS BEHAVIOURE
MAID SHOULD LOCK ALL DOORS
DO NOT LEAVE KEYS IN LOCK

5. TYPES OF KEYS
 ROOM KEY
 FLOOR MASTER KEY
 MASTER KEY
 GRAND MASTER KEY

6. INDIVIDUAL ROOM KEY
 Key have room no.
 Key board-not visible to guests
 key theft to be controlled
 Electronic key card have replaced metal keys
 computerized system controls the key card
 new code assigned to new guest
 master key codes changed at regular intervals
 Locks should be replaced easily

7. FLOOR MASTER KEY
 open all rooms in the hotel
 Carried by assistant housekeeper , maintenance
staff
MASTER KEY
 Open all rooms on a floor/maids section
 Attached around maids waist
 Should never be lent to anyone
 Handed back to control desk on going off duty

8. GRAND MASTER KEY
 Opens all locks, double locks, latches
 In case of emergency ,illness , death
 When access is prevented
 Used when guest leaves keys inside & double lock
from outside
 Used when guest leaves without paying bill and
takes keys with him
 Is held by security officer , general manager , duty
manager, sometimes by housekeeper

9. LOST PROPERTY
 Baggage, purse, hand bag , mobile , document ,
dress , article ,
 Details on lost & found slip, lost& found register,
 Article is labeled
 Procedure
 After 6 months given to finder or auctioned

11. FIRE
 Damage guest, staff, property , causes major loss to hotels
,time is lost in making up
 Prevent , control , escape
o Causes-
o smoking on bed , or in stores near polishes or flammable
items,
o electric bulbs which gives heat
o faulty electric equipments ,sockets, power plugs, short
circuit
o in kitchen due to oil ,gases, electric machines
o Fire certificate has to be obtained
o staff from all departments should be given training to handle
fire , fire drills ,mock fire fighting at regular intervals

12. FIRE FIGHTING EQUIPMENTS
 water
 Sand
 Soda acid
 Powder
 Foam
 BCF(halon)
 CO2
 Fire blanket
 On small fire, on wood, plastic ,paper
fabric,cloth articles
 on electric fire, oil spills
 Red- wood, paper, fabrics
 Blue-all, flammable liquids & gases
 Cream-liquids, oils, fats
 Green- electric & liquids
 Black-electric & liquids
 On person to cut air/oxygen

15. FIRE
 All fire escape routes clear
 Emergency lighting
 Signs of fire exits , fire escape routes
 fire alarms, smoke detectors, heat detectors connected to
water sprinklers
all linen furnishings should be flame resistant, non toxic
 In case of fire
 Operate nearest alarm
 Attack fire if no personal risk
 Close windows,doors to cut off air
 Switch off electricity
 Empty the area,
 Do not use lifts
 Operator will call fire station

17. SAFETY HAZARDS & CAUSES OF INJURY
worn carpets,frayed edges
Uneven floor, missing tiles
Slippery floors,water , highly
polished
Wire or lamps, equipments,
Poor lighting
No hand rails in bathroom
 Razor blades, cut glasses
 Opening of tins
 Falling objects
 Poorly stacked on shelves
 Knife too sharp
falls Cuts & abrasion
Burns, scalds Lifting injury
Care less lighting of gas
equipment
Smokers,heaters,lamps,hot water
bottles,
Overloading of meter
Too hot water from showers
Touching hot surface
Attempt to lift heavy article
Lifting in correctly
Electric shock
Touch bare live sire
Touch with wet hands
Not properly earthed

18.  All accidents reported, a form filled, report is
made legal requirement to claim compensation
 Accident book states person injured, name
address department, age occupation, date &
time of accident, place of accident, injury
sustained, cause ,description , treatment given
,name of witness
 Signed by supervisor, injured person
 staff should never accept liability of accident or
he will not get insurance claim
accidents

19. PREVENT ACCIDENT
 Use correct working method
 Store things at right place
 Floors should not be wet, oily , over polished
 Wear suitable shoes , gloves, clothes , on work
 Need for warning signs
 Report surfaces & articles needing repair,
maintenance
 Lights in stairs & dark areas
 Hand grips on baths
 Non slip mats on wet floors

21. FIRST AID
 First aid equipments, facility, nurse/ trained staff,
methods
 Prevent panic, gossip,
 Illness call doctor
 Emergency call 1098 /ambulance rush to hospital
 death seal the room,turn off a/c, heating, don t
touch glasses, tablets, bed sheets, leave for
evidence
remove body at night when area is less crowded
 First aid box – dressing, bandages,cotton wool,
thermometer,sterlised dressing, pen torch, scissors,
antiseptic /dis infectants, pain killers,

22. shock Mental / physical pain
cold shiver
Lay flat,keep warm by blanket
Heart attack Acute chest
pain,breathless,
Sit forward on chair, take to
hospital
stroke High blood
pressure,loss of
conciousness
Call doctor
diabetes Prespire, gets
nervous,carry
medicines
Give food/ tablets/ injection of
insulin
asthama Difficulty in breathing Tablet / puff given
poisoning Swallow/ inhale/inject
poisonous substance
Vomit by warm water & salt,if
unconscious call doctor/
ambulance
Cuts & abrasion Risk of infection Clean with warm water antiseptic,
dressing bleeding heavily apply
pressure,
Electric shock May result in
burn,shock even death
Switch off current, artificial
respiration,suitable treatment

23. ARTIFICIAL RESPIRATION :
MOUTH TO MOUTH KISS/KISS OF LIFE
HOLGER- NIELSON METHOD
Nose bleeding Due to blow/ fall Soft part pinched,turn
head, put cotton
Fracture& sprain Fall, collision , pain
swelling , bleeding
Sprain – crepe bandage,
pain / swelling do not move
part ,take to hospital
Eye iritation Burning / swelling of
eyes
Eye drops/consult doctor