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Online Banking 2.0 webinar, October 28, 2010 by Brett King
1. THE BIG SHIFT The 3 Phases of Customer Behaviour Disruption
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5. “ The world is changing very fast. Big will not beat small anymore... it will be the fast beating the slow .” Rupert Murdoch, 79
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8. 1 Internet gives Control & Choice THE BIG SHIFT The 3 Phases of Customer Behaviour Disruption
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11. 300% $ Increase Since Jan 09 15% Online as % of Retail Deposits Market Source: Reuters x2
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14. I trust my network more than I trust your brand...
15. Does your bank require all social media efforts to be vetted by compliance first? source: ABA Banking Journal Who’s your dedicated Head of Social Media?
16. 2 Mobility gives Anywhere & Anytime THE BIG SHIFT The 3 Phases of Customer Behaviour Disruption