1. Bank 3.0: The Future of Banking
Presenter: Job O. Otian’ga
March, 2016

2. 1
Bank 3.0 – The Future of Banking
The loss of physicality
Moving product & service distribution to mobile and other digital channels

3. 2
Bank 3.0 – No Longer Somewhere You Go, But Something You Do
Any time, any place & any device
 How easily can I access my accounts
when I want to?
 How much can I trust you to execute
business on my behalf?

4. 3
Bank 3.0 – Bank 3.0 In Retrospect
Building on Bank 2.0
Disruptive customer
behavior
Technology shift
New banking model

5. 4
Bank 3.0 – Closing the Gap Between Customers & Banks
Why non-bank competitors are totally disrupting the
industry
 The customer isn’t the king, he’s the dictator –
highly impatient, skeptical, cynical
 Customers don’t care about your branch
network, capital adequacy, products and rates
 You know your customer, but don’t know about
them
 The brick & mortar model is yet to deliver on
positive customer experience
 The broken bits are yet to be fixed – channel
improvement

6. 5
Bank 3.0 – Killing the Status Quo
Things you don’t need to teach DIGITAL NATIVES
 Online collaboration
 Networking
 PayPal
 Friending
 Crowdsourcing
 Downloading
 Multi-touch
 Texting
 Likes  Peer-to-peer
 Search
 Social
 Hypertext
 Apps
 App stores
 Connect
 Blog
 Flip it

7. 6
Bank 3.0 – Killing the Status Quo
Who will be playing catch up for the next decade?
 42% of the workforce in 2020 will be Y-gen
 97% will own a computer
 94% will own a mobile phone
 76% will use instant messaging
 15% of IM users will be logged online 24/7
 34% will use websites as their primary source of News
 28% author a blog and 44% read blogs
 49% download music using peer-to-peer file sharing
 75% of college students have a Facebook account
 60% own some type of portable music and/or video
device such as an iPad

8. 7
Bank 3.0 – Key Players
What will characterize 3.0?
 Mobile wallet dominance
 Expectations created by tablet
computing
 Cloud operationalization
 Social media explosion

9. 8
Thank You!