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Backbase Webinar with Capco: The Adjacent Possible

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Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'.

Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes.

Now, in 2016, we see every bank engaging with a series of fundamental challenges.

· How should they take best advantage of the digital revolution?
· How can they harness its power to improve their customer experience?
· What strategic directions should they choose?

We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info.


Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.

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Backbase Webinar with Capco: The Adjacent Possible

  1. 1. THEADJACENTPOSSIBLE
  2. 2. AGLOBALPOWERHOUSECAPCOISADISRUPTIVECONSULTANCYWITHAGLOBALPRESENCE FOCUSEDONFORMINGTHEFUTUREOFFINANCIALSERVICESFORTHEGOOD OFTHECUSTOMER Created in 1998, we provide end-to-end consulting services to design, build and operate transformational solutions to solve complexity for our clients We are currently working with 6 of the top 10 banks globally to deliver their digital transformation strategies Our global network enables us to support the transformation efforts of tier 1 banks to industry new entrants by deploying our most relevant expertise from anywhere in the world. 21Offices IN NORTH AMERICA, EUROPE, INDIA AND ASIA 17Years OF INDUSTRY EXPERIENCE +3500 Consultants PROFESSIONAL CONSULTANTS AND OFFSHORE SPECIALISTS 100%FOCUS&DEEPEXPERTISEINFINANCIALSERVICES
  3. 3. Improvementinexperiencethatlargebanks deliveredinthelast2years… 0% Nunwood Digital Sector Briefing 2016
  4. 4. CONNECTEDEXPERIENCES ACCESS INFORMATION SELF EXPRESSION & CONVERSATION INTELLIGENCE 1995 2000 2010 CONNECTING COMPUTERS CONNECTING DOCUMENTS CONNECTING PEOPLE 2020 CONNECTING EXPERIENCES
  5. 5. CONNECTEDEXPERIENCES They adapt & are hyper tailored They constantly learn more about our needs, intents, preferences, and change in real time They’re all about us and our lives They will affect our daily life in profound ways They’re proximate and intimate They are very close to us in our environment (think wearable and nearables)
  6. 6. IN DO OUT COLLECT & AGGEGATE USEFUL INFORMATION ABOUT THE WORLD ANALYSE AND INTERROGATE IN REAL TIOME TO ADDRESS CUSTOMER PROBLEMS/ NEEDS DISPENSE OUTPUTS THAT AUGMENT OUR LIVES ON OUR BEHALF CONNECTEDEXPERIENCES
  7. 7. HowwillConnectedExperienceschangeourlives? Automation of low maintenance decisions and actions Listening and adapting to us: they get to know us Use of power of crowd data to make society smarter Take things off the thinking list
  8. 8. LET’SNOTFORGETTHEOPPORTUNITY FORBANKSIS HUGEBECAUSEWHATYOUHAVEISTRUST
  9. 9. JEFFBEZOS “EVERYNEWBUSINESSWE’VEEVERENGAGEDINHAS INITIALLYBEENSEENASDISTRACTION.”
  10. 10. Everyconnectionwemakeshouldopenup morepossibilitiesandstrengthenthewhole. Howdoyouexplorethe adjacentpossible?
  11. 11. HENRYFORD “IINVENTEDNOTHINGNEW. ISIMPLYASSEMBLEDINTOACARTHEDISCOVERIESOF OTHERMENBEHINDWHOMWERECENTURIESOFWORK.”
  12. 12. "Picassohadasaying--'goodartistscopy; greatartistssteal'andwehavealwaysbeen shamelessaboutstealinggreatideas."
  13. 13. TOYOTAWEBSITE ‘Just-In-Timemeansmakingonlywhatisneeded,whenit isneeded,andintheamountneeded. Ithasalsobeencalledthe"supermarketmethod" becausetheideabehinditwasborrowedfrom supermarkets.”
  14. 14. ATOM showing you the future AMEX Communications on your terms
  15. 15. 1.CO-CREATION CO-CREATIONFOCUSINGONTHEGENERATION ANDON-GOINGREALISATIONOFMUTUALBRAND- COSTUMERVALUE
  16. 16. 1.CO-CREATION STRONGPURPOSE STRONGQUESTIONS STRONGSENSEOFCOMMUNITY
  17. 17. 2.PARTNERS STRATEGIC PARTNERSHIPS DIGITALM&AANDDIRECT INVESTMENTS VENTURECAPITAL
  18. 18. Strategic Partnerships DigitalM&Aand directinvestments +25% VentureCapital PARTNERSHIPSTRATEGY
  19. 19. 3.OPENAPIS APIBillionaire’sClub
  20. 20. 3.OPENAPIS APISolutionArchitecture
  21. 21. APISALREADYPOWERTHEWORLD
  22. 22. REINVENTINGTHESTATEMENT
  23. 23. 1. TheAdjacentPossibleisavailable toeveryone 2. Createcomplementaryconnections fromthecoreofyouroffering 3. Recombiningexistingideastoreinventis amajorroutetoinnovation THEADJACENT POSSIBLE HOWTOEXPLORETHE ADJACENTPOSSIBLE 1. Co-creation 2. Partners 3. OpenAPI’s
  24. 24. THANKYOU

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