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Webinar digital first banking innovation

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Most banks have already made the move to digital, but keeping up with today’s competition means becoming completely immersed in it. Anything less than 100% commitment is not enough. Your customers expect more than basic products and services, they expect holistic solutions to their financial needs. The truth is, if you’ve been tagging bits of digital onto the current offering — you’re already falling behind.
So where do you start?

Become a Digital-First Enterprise and move way beyond your comfort zone

Think digital

Change your business culture

In this comprehensive webinar, Jouk Pleiter and Tim Rutten, outline the tools and strategic approaches needed to become truly digital-first. Get serious about future proofing your bank, register today!

Published in: Business
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Webinar digital first banking innovation

  1. 1. Webinar Digital-First
  2. 2. • Jouk Pleiter & Tim Rutten • Slides & Recordings will be distributed tomorrow • Twitter: @Backbase Digital First 2
  3. 3. Regulated Industry
  4. 4. By Popular Demand
  5. 5. Little Girls Grow Up
  6. 6. Platform Business (scalable) Traditional Business (asset heavy) Software is Eating the World - The Rise of Digital Platforms
  7. 7. Digital Disruption - Software is Eating the World 10 years 10 years 10 years
  8. 8. Digital Disruption - Serious Impact 0 100 Market share Time Incumbent business models New Digital Business models Incumbent business models are threatened
  9. 9. Digital Transformation - Where are we with Banking? 0 100 Market share Time Incumbent business models New Digital Business models Banking Today? Today
  10. 10. From 2018 Banking Today Digital (on the side) Connect 2018 - How do we become a Digital First Bank? To 2025 Mission: Digital First Bank Explore
  11. 11. Take the Bull by the Horns...
  12. 12. “The best way to fight disruption is to pre-empt it and disrupt ourselves” Piyush Gupta - CEO DBS
  13. 13. Digital Customers - Higher Income / Lower Cost Traditional Digital Higher Income / Customer Higher Profit / Customer Higher Cost-to-serve (absolute) Profit Costs Revenue DBS Investor Report November 2017
  14. 14. Customer Experience Business Model Digital First Mission Execution Speed
  15. 15. Customer Experience Business Model Digital First Mission Execution Speed
  16. 16. To Digital First Customers From Digital on the side The CONVERTED Traditional models Digital channels The Alpha Kids Everything new Fortnite :-) The CLASSICS Traditional models Traditional channels The GEN Y / Z New models Digital channels
  17. 17. Digital First – Seamless Onboarding
  18. 18. Digital First – Super Easy, Super Safe
  19. 19. Digital First – Everything Mobile
  20. 20. Digital First – Connecting the Dots Embrace Open Banking Create Value Partnerships
  21. 21. Digital First – Making it Smart Monitor Insight Grow
  22. 22. Focus on Digital First Customers Take Away - Skate where the puck is going... The CONVERTED Traditional models Digital channels The Alpha Kids Everything new The GEN Y / Z New models Digital channels The CLASSICS Traditional models Traditional channels
  23. 23. Customer Experience Business Model Digital First Mission Execution Speed
  24. 24. Digital Transformation - Building new Business Models 0 100 Market share Time Building New Digital Business models
  25. 25. Digital Banking Platforms - Uber of Banking?
  26. 26. Revolut | Kabage | … 31 Scale to Break Even, and beyond...
  27. 27. Full Service: Via smart FinTech Partnership Partners Payments Insurance Lending Savings Wealth Partners Pensions Real estate investing Insurance Line of credit Wealth Mortgages Payments
  28. 28. Digital First – Digital Banking Platform Connected Experiences Core Systems FINTECH Partners Other Banks & Industries Production Facilities Orchestrate the Experience Aggregate Value
  29. 29. Digital Platform – The Heart of your Future Business Branch Internet Mobile Screen design, workflows, content Screen design, workflows, content Screen design, workflows, content Onboarding Credit Application Credit card Application Branch Internet Mobile Branch Internet Mobile Branch Internet Mobile Mobile Internet Branch Omni-Channel Dialogs Screen design, Workflows, Content ... Mortgages Onboarding AccountOpening Loans ... Digital First PlatformChannel | Silo Legacy
  30. 30. Take Away : Create your own Digital Growth Path Backbase Digital Ecosystem Digital Experience Connected Experiences Cloud Core Ingredients Banking Systems FinTech Providers Other Industries
  31. 31. Customer Experience Business Model Digital First Mission Execution Speed
  32. 32. We need Change our Culture
  33. 33. Culture - Moving to a Startup State of Mind It’s all about The Team Small teams beat big teams Every team has a cross-functional structure at its core Every project starts with the Customer in mind
  34. 34. Shape your Future Act like a Start-up Data Ideas Code BuildLearn Measure
  35. 35. Recap
  36. 36. Focus on Digital First Customers Take Away - Skate where the puck is going... The CONVERTED Traditional models Digital channels The Alpha Kids Everything new The GEN Y / Z New models Digital channels The CLASSICS Traditional models Traditional channels
  37. 37. Digital First – Digital Banking Platform Connected Experiences Core Systems FINTECH Partners Other Banks & Industries Production Facilities Orchestrate the Experience Aggregate Value
  38. 38. We need Change our Culture
  39. 39. Q&A
  40. 40. Thank You! contact@backbase.com

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