Moving beyond service applications to build a social ecosystem v1.1

1. Our mission: “Enable people to Connect, Share and Discover!”
2. A WHOLE NEW WORLD AWAITS WHEN YOU ENTER FORTYTWO
3. Me Community Knowledgebase (Connect) (Share) (Discover) The social pillar to connect with Follows the first pillar to facilitate Showcases finalized, remarkable colleagues and keep track of their community building and and reusable content. Provides activities and achievements. information sharing for focus social interaction. Presents groups. statistics for ratings, comments and downloads. •Rich profiles •Community self-service •Editorial showcase •People Wall activity feed •Fans and memberships •Document profiles (Twitter integration) •Latest community and content •Content top 10’s •Personal blogs updates •Knowledgebase Wall •Activity statistics, rewards & •Community Wall activity feed activity feed badges •Suggested content This is where people meet! This is where knowledge is built! This is where you bring and get your information!

Editor's Notes

Please note that our company changed names from Getronics Consulting to KPN Consulting in the Benelux from 1 September. This change is not yet fully reflected in all the namespaces shown in this presentation. Question to the audience: “Who has read the “Hitchhikers guide to the galaxy” by Douglas Adam’s? 10/19/12 06:47 © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
This is session SPC369 10/19/12 06:47 © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
10/19/12 06:47 © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
This slide is not only about introducing the individuals working on the ecosystem, it’s also to illustrate the different roles we used in the project.
We are the largest ICT service-provider in the Benelux and a subsidiary for Dutch Telco company (approx. 30K employees). Our primary focus is workspace management services, connectivity, datacenters, and consultancy. Conclusion based upon research by the Boston Consulting Group. Our business line performed above the “benchmark”, but several improvement points were reported. We did have tools to support collaboration including OCS, SharePoint and Groove, but no true knowledge sharing platform was in place for our division. 10/19/12 06:47 © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Our main objectives Employee needs as a starting point. People should be involved in the development of the ecosystem (we created a sounding board for that) stimulating people to continuously work with the ecosystem and make it part of their daily routine
The Answer to the ultimate answer to the question of life, the universe and everything is FortyTwo With ecosystem we mean the whole environment of end-users, systems and technology that are dependent of each other to interact and communicate. Evolving requirements may cause changes to the ecosystem (phasing functionality in or out) or new functionality may change the behavior of end-users.
Each pillar involves automated listings or views next to editorial sections (content/people carousels). Each user can create a community site (also non-work related). We use “Site Use Confirmation and Deletion” and quota’s to maintain a manageable growth.
Backup slide Content & people promotions via banner carousels
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Sites can also be created for non-business related topics (e.g. photography) The difference between members and fans is in the SharePoint group membership. Members are part of the Contributors group while fans are part of the Visitors group. These group memberships are currently used for the two types of sites. The “Fan” group may be used at a later stage to support specific feeds or notifications from the community sites based on personal preference (interests). Page layout is split up in activity, social and content parts 24-11-2008
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Users can upload a specific image that shows on the right side of the description. 24-11-2008
Concept is used to adopt and sustain adoption Users receive points for their activity in the platform (through uploading, page creation, new forum topics or replies, ratings, comments) Points are added to the overall “Knowledge Share” Specific measures result in awarding badges and achievements (e.g. “Upload King”) It all starts with gathering behavioral statistics.
Technical challenges in achieving our objectives using SharePoint 2010. Some data needed to be processed real-time opposed to timer job based (e.g. “Wall” web parts need to respond instantly on end-user activities) why not extend the Usage and Health data collection framework? we wanted to collect both raw and rich data retrieve both real-time and timer job based data some data needed to be processed real-time opposed to timer job based the Usage and Health data collection framework is used as data source in the solution. We aimed to leverage and adapt to SharePoint standards as much as possible.
Lightweight use of HTTP Handlers to avoid disturbing transactions, but merely picking up data. Not supported by Microsoft Service Application come with lots of advantages in terms of scalability, having databases provisioned and make them become a part of the backup Solution components: custom HTTP Handlers to log raw data from traffic timer jobs to process data web parts and activity feeds to provide information and interaction.
An action Logger is an assembly with a specific class containing logic on how specific raw data needs to be interpreted Action Loggers can be added referencing e.g. OOB event handlers currently 18 Action Loggers in place: CommentLogger DownloadLogger RatingLogger UploadLogger WikiPageUpdateLogger WikiPageAddLogger ForumTopicLogger ForumPostLogger CommunityDocumentLogger CommunityCommentLogger MeCommentLogger KBCommentLogger CommunityCreationLogger BlogLogger BlogCommentLogger ILikeItBlogLogger ILikeItLogger TwitterLogger
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Available gatherers (22): FortyTwo.Communities DocumentStatisticsGatherer FanStatisticsGatherer ForumPostStatisticsGatherer ForumTopicStatisticsGatherer MemberStatisticsGatherer PageViewStatisticsGatherer FortyTwo.KnowledgeBase DocumentCommentsStatisticsGatherer DocumentDownloadsStatisticsGatherer DocumentRatingsStatisticsGatherer FortyTwo.Me BlogCommentsStatisticsGatherer BlogPostsStatisticsGatherer BlogsCommentsStatisticsGatherer BlogsViewsStatisticsGatherer BlogViewsStatisticsGatherer CollaborationsStatisticsGatherer CommentsStatisticsGatherer FollowersStatisticsGatherer FollowingStatisticsGatherer ForumPostsStatisticsGatherer ForumTopicsStatisticsGatherer RatingsStatisticsGatherer UploadsStatisticsGatherer
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Badges (Timer job based): loads a list with badge assigners (logic that determines whether or not a user gets a badge (fixed schedule) loops through each user profile to check if a badge should be assigned displays a badge on the user profile page shows in the “People” wall (custom activity feed) and a users consolidated activity feed that a badge was earned Rewards (real-time): responds instantly to end-user actions through custom event handlers, buttons etc. a notification e-mail is sent to a user when e.g. a first blog post is created or a first document is upload.
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Moving beyond service applications to build a social ecosystem v1.1

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