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IS Undergrads Class 17


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IS Undergrads Class 17

  1. 1. KMS Knowledge Management Approaches Interaction Communities of practice Self service Codification - Resources Required +
  2. 2. “My KM is spelled with 6 letters, and they are...”
  3. 3. The problem of Google as a KMS You lead a consulting company You find out that your employees do not use your internal KMS Instead they go to Google to find presentations What do you do? Current solutions to perennial problems e-KMS is hard on the brain Social bookmarking People have different learning styles Identity work hampers Rank and pride knowledge sharing Different knowledges are Build communities incomensurable Power is at stake in knowledge Use boundary objects
  4. 4. Social bookmarking Social bookmarking User created tags
  5. 5. ! Social bookmarking Independent of record-keeping practices Ranked by popularity Available through RSS feeds Tags are windows into " No standardization people’s memory and No hierarchy thought Rank and pride
  6. 6. ! Rank and pride Draws on identity (super power) Implicit social capital Supports expert ‘yellowpages’ Ranks are the " No classification motivators of online contributitors at Open to manipulation Possible flame wars digital windows into their knowledge Build communities
  7. 7. Community CoP Practice Domain *the area of knowledge that brings the community together, gives it its identity, and defines the key issues that members need to address. A community of practice is not just a personal network it is about something. Its identity is defined not just by a task, as it would be for a team, but by an "area" of knowledge that needs to be explored and developed. Domain
  8. 8. *the group of people for whom the domain is relevant, the quality of the relationships among members, and the definition of the boundary between the inside and the outside. community of practice is not just a Web site or a library: it involves people who interact and who Community develop relationships that enable them to address problems and share knowledge. *the body of knowledge, methods, tools, stories, cases, documents, which members share and develop together. A community of practice is not merely a community of interest: It brings together practitioners who are involved in doing something Over time, they accumulate practical knowledge in their domain, which Practice makes a difference to their ability to act individually and collectively.
  9. 9. Build communities ! LPP protects identity and performance Peer pressure pushes for contributions Creates a social space " to share at individual CoPs constitute strong sub-cultures boundaries Strong culture hampers learning Use boundary objects
  10. 10. Use boundary objects Use boundary objects
  11. 11. Boundary objects are objects which are both plastic enough to adapt to local needs and constraints of the several parties employing them, yet robust enough to maintain a common identity across sites. They have different meanings in different social worlds but their structure is common enough to more than one world to make them recognizable means of translation.
  12. 12. Use boundary objects ! Addresses issues of power Allows local and global knowledge sharing Creates an artifact to " share at communities Keeps CoPs separated boundaries Knowledge Management Approaches Interaction B.Objs. CoPs Tagging + Ranking Codification - Resources Required +
  13. 13. Knowledge Management Approaches CoPs self-service Inidividual knowing Knowledge Management Approaches Tagging CoPs + Ranking B.Objs. Inidividual knowing
  14. 14. Conclusion “A knowledge management system is a boundary that intersects, but does not fully encompass agents’ knowing process”