1. Nombuso Nhlapho
1926/24 Ramokgli Street • Protea North, Soweto, Johannesburg • 1818
Open to Relocating: Yes • Availability • 2 weeks
South African • ID Number: 860625 1401 085 • EE Status • Black Female
CELL (084) 912 6110 • ALERNATIVE (011) 980 1019 • E-MAIL mbuswana2506@gmail.com
PROFILE
With a wealth of experience in the financial services sector and occupying numerous roles from
operational to strategic level, Nombuso has developed strong analytical, numerical and
interpersonal skills. She is currently volunteering as Second-in Charge with the Marketing
division because she would like to settle in a marketing role and still be able to add value with
her financial skills.
Well articulated, confident and ambitious with a plan to develop herself academically,
Nombuso is ideal for a company looking for longevity.
CareerID Career Consultant - Ms Dudu Tshabalala
EDUCATION
Rand Girls High School (2004)
Matric – Senior Certificate
School of Marketing (IMM) (2008)
Marketing Management Graduate
School of Marketing (IMM) (Currently)
B Phil Hons Marketing Management
INDUSTRY RELATED SOFTWARE
SAP, Advanced Excel, Fenner & PowerPoint
INDUSTRY RELATED EXPERIENCE
Financial Services, Retail & FMCG

2. WORK EXPERIENCE
British American Trade Marketing Representative (2015-01 till now)
Tobacco SA
FMCG Executes the marketing activities in the outlets within specified
territory that is aimed at meeting consumer objectives as
described in the cycle plan
Ensures that the trade coverage and targets are met according to
agreed customer service levels
Responsible for stock rotation according to the FIFO principles
Executes objectives in terms of distribution, availability, visibility,
information and price
Measures the trade investment terms per account plans &
agreements
Monitors and reports on vending machines as per channel
requirements
Coordinates and administrates merchandising installations
Compiles cycle plan leanings and recommendations
Allocates POS items per cycle instruction
Compiles weekly stock & AIT reports
Monitors & reports on distributors’ objectives of product
availability, customer service levels, stock holding to ensure that
the company meets the highest levels of customer satisfaction
Provides data & maintains accurate records on competitor
activity, sales & distribution as well as reports regularly to the
Country Manager
Manages & controls all assigned resources, materials &
equipment in a secure and efficient manner in order to maximize
the use of organization assets
Monitors & reports on brand performance in the BAT’s outlets
and its competitors
Effectively reporting and giving feedback on AIT activities, in order
to minimize impact of Illicit/UP
Manages & controls merchandising, inventory and storage RCEP
measurement
Draws monthly inventory list
Allocates ISF to team according to cycle activity
Manage key account role out of ISF
Monitors & manages sales of 3rd
party resellers
Reported to: Area Sales Manager
Reason for leaving: She is currently volunteering

3. British American Assistant Regional Account Receivables Analyst (2012-07 till now)
Tobacco SA
FMCG Compares liquidity, profitability & credit histories
Provides financial liaison between marketing and finance by
analysing the financial records of the company
Manages files, records, stenography, transaction and other office
procedures such as validating of financial documents & ensures
every procedure is followed
Completes credit applications, including credit analyses and
summaries of credit request
Submits to credit committees for approval
Reviews individual or commercial customer files to identify and
select delinquent accounts for collections
Reconciles customer statements/billings
Minimizes bad debt risk & maximizes accounts collections
Conducts collection calls & visits to collect accounts receivable
Gives knowledge regarding credit department policies and
procedures to the company personal
Assists in monitoring on of performance & building good
customer relationships
Participates in designing & implementing of the information
systems needed to support marketing
Assists the Finance Manager with the development &
implementation of Fenner system and processes for management
and control of marketing expenditure
Does pre & post implementation reviews of all product launches
& projects to determine whether expected benefits can be
achieved &established
Disseminate ways of improving project management skills
Assists in the preparation of the marketing budget plan
Provides accurate and timely information to drive enterprise
development within marketing by identifying opportunities to
deliver on the objectives
Increases commercial acumen within trade marketing function
Delivers key financial information in respect of the regional
debtors’ balances for employees (representative and DHL drivers)
Reported to: Team Leader
Reason for leaving: She is looking to settle in a marketing role where her financial
skills will still be useful

4. Wes bank Specialised Recovery Unit Agent (2011-05 to 2012-06)
Finance
Provided subject matter expertise to clients, management and
colleagues regarding the latest trends in fraud perpetration
Communicated trends, risks & outcome of initiatives to
management
Provided specialist advice & support to internal and external
stakeholders on how to detect, prevent and resolve fraud
Assisted with initiatives that enhance general risk awareness &
empower internal and external customers to effectively manage
fraud
Instigated and managed proactive fraud detection initiatives in
accordance with an approved plan
Conducted a thorough analysis and investigation of evidence to
assess exposure & risk
Authenticated information & determined if fraudulent activity
occurred
Monitored early warning systems & utilized expert discretion in
deciding to permit or action flagged activities & transactions
Identified culpable parties & liaised with relevant stakeholders &
law enforcement bodies
Conducted on-site investigations as and when required
Prepared & presented evidence in court if necessary
Concluded & gave a report based on the outcome of the
initiatives
Managed case load in collaboration with Line Manager
Managed, monitored and resolved cases where fraud was
identified & reported by customer
Identified customers & companies that were in financial distress &
initiated processes to speedily recover assets
Played a proactive risk reduction role by designing and performing
extended procedures as part of the fraud deterrence
engagements
Reported to: Supervisor
Reason for leaving: She was retrenched

5. JDG Trading’s Debtors and Creditors clerk (2009-08 to 2011-05)
Retail
Processed new account applications
Conducted affordability checks in order to assess whether
customer could afford the debt
Conducted ITC or Experian checks to investigate if the customer
had an adverse credit profile
Analysed customer information and reported any discrepancies
Captured customer information accurately and honestly
Verified customer information & explained the terms and
conditions of the contract agreement
Provided customers with all documentation pertaining to the
contract agreement
Ensured good customer relationships
Collected outstanding account balances from debtors accounts
according to the debt recovery act
Negotiated on payment terms
Wrote off bad debt & enforced legal action if necessary
Compiled financial week end figures & communicated them to the
line manager
Analysed financial information for trends & patterns
Identified internal & external factors that directly or indirectly
affected team figures
Reported financial information to the sales team
Assisted with enactment of strategies
Trained new employees on the processes & procedures of the
business
Conducted coaching for under-performing employees & if
necessary recommended them to be enrolled on a performance
management programme
Communicated & promoted the business goals and objectives,
while driving the vision
Reported to: Debtors & Creditors Manager
Reason for leaving: It was a shift position so when she fell pregnant she could not
continue working shifts

6. MBD Cooperated Debtors’ clerk (2008-07 to 2009-08)
Finance
Built & maintained good customer relations with business debtors
Documented account activities for debtors’ book valued at R3 m
Recovered of funds owned to the business from debtors
Educated customers on the importance of maintaining good
credit record & the consequences of non-payment
Handled customer account queries effectively & efficiently
Issued customer account statement & other required financial
documents
Negotiated best payments plans that suited both the business &
customers to optimise revenue
Reported trends and patterns to management
Achieved set financial & quality assurance targets
Drove team target
Strategized with line manager and supervisor on how to improve
productivity
Strategically set up account collections campaigns to optimize on
productivity and collections revenue
Wrote off bad debt
Motivated the team through healthy competitive
Reported to: Debt Recovery Manager
Reason for leaving: She was offered a position with more responsibilities and a better
remuneration
REFERENCES
Mrs. Mpho Moketsi British American Tobacco
Designation: Team Leader
Tel. Number: 011 281 1630
Mobile: 071 028 67 52
Mr. Sibusiso Khoza British American Tobacco
Designation: Area Manager
Tel. Number: 011 281 1606
Mobile: 082 474 4184