1. OTUJEME CHIDUBEM SIXTUS
Plot 13, Monsurat Olayinka Way Off Road 4, Lekki Peninsula Phase 2, Lekki Lagos
806-223-4368, 708-904-1899 | chidubemotujeme101@gmail.com
BUSINESS DEVELOPMENT AND MANAGEMENT PROFESSIONAL
Highly talented and goal focused Customer Engagement Officer offering 3+ years of experience in growing
sales, building strong relationships, specialising in corporate client management, strategic planning,
consultative sales and large account management as well as business development and administrative
support. Possess expertise in enhancing revenue, branding, and customer satisfaction and employee
engagement through targeted communication initiatives in banking sectors. Having a commendable track
record of performance and commitment as well as being able to deliver business value to the sales operation
and customer, with background in customer services, sales and account management. Ability to work
independently, trustworthy, excellent communicator and able to multi-task efficiently.
AREAS OF STRENGTH AND EXPERTISE
 Operations Streamlining
 Administrative & Office Support
 Facilities Management
 Marketing Plans & Promotions
 Strategy & Team Building
 Operations Management
 Business Development
 Sales Management
 Large Account Management
 Team Management
 Communication Skills
 Cold Call Strategies
PROFESSIONAL EXPERIENCE
DIAMOND BANK NIGERIAPLC Mar 2013 – Nov 2013
Customer Engagement Officer
Established sales opportunities by determining apposite business targets through telemarketing techniques.
Evaluated client's financial conditions to complement appropriate investment strategies and plans.
Consistently surpassed daily and weekly sales quotas by furnishing highest level of customer service.
Notable Accomplishments:
 Increased and developed the bank’s balance sheet on a monthly basis by a substantial growth of 60%
through the reactivation of inactive accounts.
 Headed the Dormant accounts and SME’s with small balance sheet sizes and emerging to excel the
minimum monthly target of N500 million before tendering over to a higher Business Unit.
 Amplified core deposit amount on Diamond Saving Xtra account by 200% starting from 100 million to 300
million on monthly basis.
 Promoted and championed new business tools like electronic banking and other services in order to
reform the practice of banking and financial services within Nigeria.
 Escalated cross sellingopportunities by magnifying customer’s awareness on the bank’s new and existing
products and services in a highly efficient manner.
Tele Sales Agent  Dec 2012 – Feb 2013
Actively contributed in the Live monitoring of Customer’s Visa Credit Card in contradiction of Fraud campaign
which abridged card frauds considerably in the bank. Led an effective method of determining Customer’s
Internet and mobile banking issues. Demonstrated continuous campaigning of Customers relationship
management programs. Proactively aided in the team that constantly cultivated old and new customers on
the benefits on the Bank’s product or service which not discovered yet.
Notable Accomplishments:
 Substantially contributed in restructuring and enhancing customer service at the branch level through the
branch call back project which augmented the branches and entire bank productivity by 80%.
 Diligently supported and spearheaded the campaign on the utilisation of alternative banking channels as
against the conventional brick and mortar banking channel which produced 75% success.
 Accomplished revenue and customer retention goals by increasing client profitability through strong
relationship building, outstanding service delivery, cross selling and referral development.
JEVKON OIL AND GAS LTD Nov 2011 – Aug 2012
Admin Officer
Planned meetings and appointments between clients and top management as well as facilitated in
implementing on-boarding orientation program materials for managers and employees. Assessed and
construed data and presented information to support sound business decision. Furnished effective functional
and administrative support for top Management. Deliberated and directed human and financial resources,
contracts and equipment along with administered the calendar of the Chief Executive Officer.

2. OTUJEME CHIDUBEM SIXTUS PAGE 2
Notable Accomplishments:
 Improved and increased the organization’s output from 40% to 70% within two months.
 Successfully served as a channel of formal and informal communication between the top management,
the staff and clients in a highly organised manner.
 Demonstrated excellent proficiencies in successful customer orientation by assisting the marketing
department in promotional activities and campaigns.
National Petroleum Investment Management Service Oct 2010 – Oct 2011
Administrative and Facility Management Assistant
Synchronised all inventory orders, office supplies, and travel arrangement for administrative staff. Effectively
catered the professional administrative support to the Admin Manager. Premeditated allotted and steered the
construction, maintenance and repair of buildings and related equipment. Sustained and reinforced all fire
alarms, extinguishers and security system in the organization. Employed and value-added method of
examining the goods and equipment received from suppliers and Contractors.
Notable Accomplishments:
 Ran electronic filing system and preserved paper files for all LPO to suppliers and Contractors.
 Devised a computerized inventory system in the general store in contrast to the conventional bin cards
which decreased losses and misuse of office equipment in the organization.
 Controlled the employment of electrified security system for the general store that reduced burglary and
theft from 25% per year to less than 3% per year.
ALPHALIMITED (Summer Job) Apr 2010 – Aug 2010
Sales Supervisor
Appraised the sales performance of the company and delivered team support in planning and developing
strategy. Forged an excellent rapport with the sales staff and endured low employee turnover. Formulated
and structured daily, weekly and monthly report on sales performance in order to forecast the percentage
increase for next month’s sales. Prearranged all retails sales and promotional efforts of the organization.
Notable Accomplishments:
 Regulated the performance of the sales team to reinforce in growing sales of the company’s products.
 Beaten the sales quota by 150% monthly for the period of 2 consecutive months.
 Instigated sales strategies for the targeted penetration of the retail market.
 Uphold tight adherence as well as compliance to all company cash handling procedures with special
concentration on accurate conversion of the various methods of payments accepted by the company.
APRIL OIL AND GAS LTD (Industrial Attachment) Apr 2008 – Oct 2008
Finance Assistant
Confirmed all Client’s financial statements accurately and in an organised way. Verified the completeness,
accuracy and validity of transaction with associated documents. Partaken in all control accounts, bank and
cash balances and other subsidiary accounts by frequently updated and reconciled.
Notable Accomplishments:
 Orchestrated and functioned as a part of a team for account compliance with both statutory and
professional regulations in preparation, presentation, and disclosure of company’s financial information.
EDUCATION
Master of Science | Management | University Of Lagos, Akoka Lagos | 2016
Bachelor of Science | Management | IMO State University, Owerri | 2010
PROFESSIONAL TRAINNINGS AND CERTIFICATION
Psense Certification Training Basic | Professional and Executive | 2015
Training | Psychology of Sales and Account Management | 2013
Training | Customer Service Excellence | 2013
Member | Nigeria Institute of Management | 2011
Associate Member | Institute of Strategic Management of Nigeria | 2011
HSSE Level 2 and Level 3, Joint Professionals Training and Support Int’l | 2011
Project Management Professional/ Enterprise Project Management with Project 2007 | 2011
Database Management and Administration (Oracle11G) | 2011