Garmin International provides numerous web, mobile, and desktop applications to its 60 million registered customers. Its core web services platform handles over 80 million transactions a day. During the end-of-year holidays, the traffic becomes even higher at Garmin. It is, therefore, crucial to have scalable applications and high-performing systems. Garmin's software development groups use AppDynamics to deliver software, monitor their systems, and troubleshoot incidents Listen to a firsthand story of how AppDynamics was instrumental in stabilizing the performance of critical consumer services right in time for the holidays. Key takeaways: • Discover how a company like Garmin does performance analysis and application monitoring, and how AppDynamics plays a role in those activities. • Gain insights into successes utilizing AppDynamics that can help you build value for your business case. • Learn how AppDynamics Database monitoring combined with APM offers increased value For more information go to: www.appdynamics.com

1. How AppDynamics saved Garmin’s
Christmas
Bertrand Tignon
Internet Applications Manager | Garmin

2. • Over a decade in the software development industry
• Currently Internet Applications Manager @ Garmin
Java Web Services PaaS
Big Data
CI/CD
No SQL
Canary Releases
Fail Fast
Performance Monitoring
Capacity Planning
Agile
@bertrandtignon

3. We just sell those GPS
automotive devices, right?

4. ~ 7,000 products
Automotive
Aviation
Marine
Sports & Recreation
Health & Wellness
Vertical Integration15,000 associates
world wide

5. Each month:
25 million visits to garmin.com
16,000 TB Downloads
60 million
registered customers
An experience beyond
best-in-class devices.

7. More Data
Better Tools
Tighter monitoring
Drive
Improved stability
Improved performance
Improved impact understanding

8. ‘Make systems resilient and
enable them to self-adapt to incidents.
Monitor and report
on business services.’

9. https://blog.appdynamics.com/apm/deploying-apm-in-the-enterprise-part-2-apm-maturity-as-youve-probably-never-seen-it-before/
Jim Hirschauer
Refactoring software
- Microservices/Cloud Native
- Deployed on multiple data centers
- Deployed on a PaaS
+
Automations
Allow
Resiliency and Scalability

10. Primarily for developers
Across multiple data centers
For ~1,000 servers
And hundreds of business transactions

11. Troubleshooting incidents
Monitoring Rabbit Messaging Queues
JVM Health and Metrics
DB Reliance and metrics
Code performance Analysis
Configuration problems

13. 8 app servers
~200 web services
36 app servers
~650 web services
0
5,000,000
10,000,000
15,000,000
20,000,000
25,000,000
30,000,000
35,000,000
40,000,000
12 times more daily transactions
4 times more servers
3 times more web services
Fitness Wearables
Introduction

14. • March 26th, 2015
• March 29th, 2015
• April 7th, 2015
• July 18th, 2015 One too many….

15. Many customers give Garmin devices for Christmas.
Increase of traffic to Support site (Manuals, FAQs)
Increase of device registrations
Increase of Garmin account creations
Increase of logins to applications (Express, Connect, My, etc)
We not only sell devices but an experience. The first one is critical!

16. Incidents caused by the database being overwhelmed.

17. Customer
16%
Device
11%
eCommerce
3%
Map
9%
Other
0%
Product
42%
Software
Update
16%
Support
0%
Utilities
3%

20. • Daily traffic between 80K to
180K per minute
• Incident occurred when traffic
reached 200K per minute

23. • Traffic per Business Transaction
Business Transactions
Calls per
minute to
the DB
Percentage
Map 70,882 60%
Customer 28,682 24%
Account Management 4,272 4%
Map Update 3,774 3%
Others 3,468 3%
Mobile Device 2,031 2%
Customer Device 1,900 2%
Map Activation 1,416 1%
Storefront 761 1%
Tracking 829 1%
Sign In 771 1%
Customer
16%
Device
11%
eCommer
ce
3%
Other
0%
Product
42%
Software
Update
16%
Support
0%
Utilities
3%

24. June July Aug Sept Oct Nov
tionses transacweb servic
sransactiondatabase t
relianceDB
Increase database capacity
(from 200K calls to over 300K)
Reduce database reliance
(from 5 to 2.5)

25. • Increased by 5x Database capacity
• Decreased by 90% Reliance on
Database
It would require a 30x increase of
database utilization to reach new
capacity.

26. 2X increase of traffic to garmin.com
FAQs, manuals, applications, map updates, etc
Over 320,000 device registrations
8x increase
60% increase of logins to applications
Over 130,000 Garmin account creations
6x increase

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