1. Everardo O. Robles
3125 Tintorera Way Sacramento Ca 95833 * Tel (916) 425-7500 * everardo1robles@yahoo.com
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PROFILE: Dynamic 10 Years sales Phone and in person career reflecting pioneering and record-breaking
performance in loans industries. Working and preparing new elements for the company and
basically follow the example and motivation with day to day to form teams within which you
can rely and create positive experiences within the company in order for the employee feels
comfortable and with a desire to overcome.
* Able to instill vision to archive company goals and surpass production expectations while
maintaining quality safety and customer service integrity through total quality management.
* Successful in creating and implementing strategic plans, setting and administering budgets
and developing improved processed to meet short and long objectives.
* Analyzes payroll and productivity reports.
* Interviews all potential employees, schedules staffs, evaluates performance and makes
recommendations for promotions able to establish a team-spirited environment through a
positive leadership style
SALES AND WORK EXPERIENCE:
District Sales Manager – Progress Financial, Sacramento Ca. April 2009 to Oct 2013
Execute sales/marketing program in high-profile Merced-Modesto-Stockton-Sacramento-Woodland
generating more than 1000 personal loans for a month. Experience in direct training for customer
service, how to treat and sell by telephone of polite way giving the example and then with daily
practices thus leaving in the employee experience and learning.
Sales Representative Manager -GROUPEX, Mexico Express Fresno Ca. Oct 2001 to July 2007
I started like a clerk in 2001 and in 2002 they Groupex send me from Fresno Ca. to Sacramento Ca. like
a sales territory manager working from all North California and to be in control of three offices and
make promotion in different cities around the Sacramento area trainer a group of employ to learn how
treating customers. Do train and promote events that the whole team did promotions to also have
employees motivated and eager to work.

2. Telesales representative - La Cachanilla Mexicali Mexico 1998 to 2001
Communicating with customers over the phone, Making outbound calls to prospective businesses and
gathering information, Logging all phone calls and updating customer records with comments, Making
calls to a large volume , Able to build a strong awareness of competitors within the market, Identifying
areas in the market where you are able to develop new business, Qualifying new leads in a team
environment, Basic computer skills such as Outlook, MS Office and knowledge of specialist telesales
software, Identifying customer needs and resolving customer queries, Exceeding customer expectations
through exceptional customer service.
OTHER REQUIREMENTS: - High interest in sales- Valid Drivers License- Some overnight travel required
- 1 or 2 nights per month on average- Varied work week, may include evenings and/or weekends-
Ability to lift and carry 55 pounds- Certification on customer technology where applicable
GENERAL SKILLS: - Ability to learn the role and responsibilities of the position- Strong communications
skills, both oral and written- Ability to work with minimal supervision- Interpersonal skills and the
ability to influence others- Detail oriented and able to work in a fast paced environment
SPECIFIC SKILLS: - Ability to solve common problems experienced in a customer service environment-
Selling skills- Computer skills: Microsoft Office applications: Excel, Power Point, Word and Access and e-
mail- Knowledge of Nestle brands and products- Knowledge of retail customer operations- Ability to
analyze financial, inventory, retail conditions and/or other data to determine appropriate selling
approach - Ability to learn and utilize customer technology in everyday job functions- Ability to manage
tasks in a time conscious manner achieving coverage goals- Ability to manage within a financial budget.
Education.
Cetis Preparatoria (college) and University # 25 Tecate Baja California Mexico.