1. Ujjwal Kishor Jha
Phone: +91-80-25734038 (R)
Mobile : +919686571558
Email : ujjwalkishorjha@yahoo.co.in
111, D block,Alpine park
Begur Road,Bommanahalli,
Bangalore – 560068
A DynamicProfessional With accomplished Corporate Experience of over 23 years, in Program Management &
Governance, Software Quality Assurance (SQA), Software Engineering Process Group (SEPG), Six Sigma, Lean
Management, Agile and Test Optimization, Estimation and Performance Modelling, Application development ,
Application Maintenance & Production Support & Management , Infrastructure & IT Enabled services Management
& BPO across various domain such as Finance & Banking, Healthcare, Energy, Natural Resource & utilities,
Manufacturing &High-tech , Global Media & Telecom, Retail & Advance Technologies, IT Management & IT
Education, worked as six sigma SPOC of CI, MQ of WIPRO Ltd. Currently working as the PMO head for BP Account ,
ENU.
OBJECTIVE
To facilitate the development of the organization by managing and motivating team in Improvement of
Productivity, Process & Product Quality in alignment with Employee & customer satisfaction and
Organization’s business goals.
EXECUTIVE SUMMARY:
Lead/Management/Mentoring Roles Played at various levels in WIPRO Ltd., Societe Generale Global
Solution Centre, Tavant Technology, Arremissoft Pvt Ltd., Apteck Ltd. & Department of Electronics,
Government of India for achievement of the following:
Significant improvements in Cycle Time Reduction, Productivity, Product & Process Quality, Reduction in
Penalty/Defects, SLA Compliance, Customer-Employee Satisfaction, TeamBuilding across various domains such
as Finance, Banking, Healthcare, Energy, Natural Resource & utilities, Manufacturing, High-tech, Global Media,
Telecom, Retail & Advance Technologies, Gaming & Security, BPO, & Supply Chain, Inventory Management, etc. by
utilizing the
Skills in:
Decision Making, Problem Solving, Conflict Resolution, Benchmarking, People Management,
Guiding/Mentoring/Training, Consultancy,Business Negotiation, Analytics, Project Management, Agile, Scrum&
RUP, Requirement Analysis & Specification, Testing, Enterprise Architecture, Design and Estimation.
Expertise in Process, Product Quality & ProductivityManagement through Tools:
Lean Management, SixSigma, Identification of Programmes Critical Success Factors, Agile, CMMI, ISO, SAS70, ISO
27K & BCP, Process Improvement Model, Statistical Techniques such as Orthogonal Arrays, Principal Component
Analysis, Factor/Item Analysis, Analysis of Variance, Decision Tree, Risk & Basis Path Analysis,
Discriminant/Correspondence Analysis, Statistical Significance Tests.
Software Packages such as, Quality Director, JIRA, BUGJILA, ECUBE, OPTRA SPSS, MINITAB, etc.
Certifications in:
Black belt in DMAIC and DSSS+ (DMA DV) methodology of Six-Sigma.
3 days Management Development Programme on Advance Black belt concepts at IIM Kozhikode.
RUP (Rational Unified Process) & Certification in OOAD and UML.
Wipro Scrum Master(WSM).
Lead AuditorCertificate in ISO 20,000.
ITIL V3 Foundation.
ORGANISATION-WISE SPECIAL ACHIEVEMENTS:
WIPRO LTD: August 2009-to till date
ACHIEVEMENTS as, PMO Head Delivery/ Program Quality Manager SQA Prime/Six Sigma Single Point of
Contact (SPOC) & MBB.
As a PMO Head BP ENU:
Governance of 100+ projects of BP Account on Operational Parameters as LTW, COD, OM. Revenue, GM, Pipelines.
Team Composition, Contract Compliance, Risk Management &delivery Parameters.
Mentoring & guiding PMs & DMs in achieving targets set for their group through, weekly operation review with DMS
& ADH, monthly PM forum, monthly account review with BDM’s, CEM, ADH & BFM.

2. Interface with CIO, Project, Delivery, Quality, Finance & Customer Management teamto ensure, Account meets
customer, Quality, Delivery & Organization Targets. Provided RFI & RFP Support.
As a Six Sigma / Lean SPOC & Mentor:
Guided, Mentored & Governed 20+ Black Belt & Green belts six sigma projects across various divisions of Wipro
(Technologies, BPO & Infotech).
Developed & Delivered Webinar on Predictive Modeling & Monte Carlo Simulation
Awarded for significant contribution to Mission Quality (MQ) Academy initiatives (Data Enabled Project
Management, Advanced Problemsolving & Business, Analytics) for PMCP.
Guided & Mentored the Signature Program team to use ECUBE, Quality Director, Minitab &ecosystem for Program
planning, inspection, Monitoring & control.
Analyzed KPI for Managed service programs at Organization level with an objective to improve Penalty SLA &
normal SLA percentage Compliance using Optra Monitoring tool.
Worked on content development for Lean Six Sigma & Six Sigma Green belt & Black belt Material & conducted
session on the same. Provided RFI & RFP Support for Boda phone & Capital ONE.
As a Program Quality Manager:
Led GDFO & CE signature Program with a team size~700. The GDFO Program CSAT was 6.8/7 that provided ~
$280 Million USD to WIPRO Ltd. from National GRID.
Established SLA rebases line for Origin Signature Program.
Productivity improvement in testing execution cycle, 1 of Viridian Signature program by 30%.
Mentored & trained Project & Program Managers on Project Management, Lean &CMMI Initiatives of Wipro Ltd.
Provided RFI & RFP Support for Natural Resource Vertical in getting initial accounts such as BHP Blinton.
As a Delivery Manager cum PMO Lead Business Platform WIPRO BPO:
Worked with the Tech lead & Design team of Base WBPO for OCR POC Business case & presented the same for
OCR implementation. Mentored & trained the Base Business Platform WIPRO BPO testing team in Test
Optimization that helped in reducing defect slippage from system testing to UAT by 6 %( from 12% to 6%).
Guided the Base team members on the importance of Information Security & Ensured the training compliance
above 80% that helped in Successful Information Security, internal Audit with No NC.
As MBB/Lead Black Belt for following Projects across Domain at Organization Level:
Global Media & Technologies:
Incident Productivity Improvement Six Sigma Project – of GMT won LSS Award in World Quality Congress at
Mumbai & Cost Saving of ~USD 250k. P3 Ticket Resolution % improvement for GMT-UK-INFRASTRUCTURE
Customer Six Sigma Project - Won LSS Award in Pune & Cost Saving of USD 1 million.
Health care:
Penalty reduction for large Infrastructure Program.
SLA Compliance % improvement Six Sigma Project for Health Care INFRASTRUCTURE Customer in Pharma &
Medicine.
Retail:
Improve Mean Time to Resolution.
To improve Benchmark Survey.
TAT Improvement for AMS request from 28 hours to 18 hours.
Manufacturing & High Tech:
CSAT improvement Project
FCR% improvement-TSL
BFSI:
Incident Volume reduction for large Infrastructure Program
Incident Resolution % improvement & Penalty reduction.
Global Infrastructure:
Remote ticket Resolution % improvement.
IS/Service Function:
Transaction/allocation (resource Allocation) reduction for resourcing functions at organization level.

3. Society Generale Global Solution Centre, Bangalore: August 2008-to Feb 2009 ACHIEVEMENTS as Agile
Coach, Consultant, Head QA and SEPG in Level AVP,
Worked as Agile Coach for Fixed income & Derivative Programmes and facilitated Scrum of Scrum multiple ag ile
projects in the Programme.
Developed & validated story point & use case point Work size Estimation Model.
Established Metrics & Performance Baselines for Projects implemented using Agile Methodology.
Led the ISO 9000 certification External Audit for SGGSC without finding, forthe first time in last 7 years.
Tavant Technologies, Bangalore: Sep 2005 – June, 2008 ACHIEVEMENTS as Manager Process &
Quality/Head SEPG, Agile coach & Scrum Master.
Excellence Award for Accountability and Execution of Management of Tavant Technologies.
Developed and delivered 7 Process performance baselines & provided Analytical Guidelines to understand Business
linkage among different Business parameters.
Established Feature Baseline Performance Model for Portal Development
Led the ISO 27000 certification External Audit by BSI for Tavant Technologies.
Led Tavant technologies for CMMI1.1 DEV level appraisal / CMMI1.2 DEV level 5 implementation reviews by KPMG.
Led Tavant technologies in KPMG’s Benchmarking initiative.
Led Tavant technologies’ SAS70 type 1 & Type 2 review by E&Y.
Led Six Sigma Initiative in Warranty cost reduction for Tavant Customer.
Provided RFI & RFP Support for GVP & Dark horse large Programs in Manufacturing &BFSI Domain.
Developed prediction Model to depict impact of % requirement change & Phase of change on Effort.
Significant improvement in overall productivity from 1.31 to 1.59 KLOC per person month.
Guided &Facilitated the Productivity Improvement from 16 FP to 24 FP per person Month for GVP Development
Project a US Client. Worked as agile coach for Dark horse & homer Programs in option trading & Mortgage Domain
of BFSI. Worked as Scrum Masterfor Sims 3 Project of Electronic Arts in gaming product Development.
Developed & validated story point Work Size Estimation Model using acceptance/systemtest cases.
Wipro Technologies, Bangalore: Aug 1999 - Sep 2005
Role: SQA Manager, Energy & Utilities, Prime Health Care Verticals from Aug 2003 - Sep 2005
Process/Quality Manager, NEC Lab in corporate (TMTS) vertical from Aug 1999 - Aug 2003.
ACHIEVEMENTS:
Featherin My cap Award for improvement in Start-up time and various other performance parameters of Job
Application in 2001 that helped in getting US $3 million MCO Re Engineering Project.
Resolved the conflict on the issue of Productivity improvement between Japanese client & Wipro Technologies
resulting in huge cost saving for Wipro.
Mentored Professionals from E&U, Corporate (TMTS) domains for RUP certification that improved the Success rate
from 3% to 60% in 2003.
Established value streamsystems in three major Support & Maintenance Programs which led to increase
Productivity in those programme and improved customer satisfaction.
Resolved the software performance issue of as raised by U.K based Utility customer of Wipro that added value
greaterthan USD 4.5 million to Wipro.
Black belt for Rate realization, Cycle Time Reduction, Effort Saving Projects that added value of USD 1.3 million
per anumand enhanced employee & customer satisfactions for reputed Health Care Customer in Medical devices.
Provided RFI & RFP Support & Led Due Diligence for Large Programs such as Cardinal Health, Medtronic, Shell &
Hill-Rom.
Established Measure of Size, Productivity and other metrics for Portal Development & Content Management Project
of BP account E&U.
Led the implementation of RUP (Rational unified Process Model)/ (iterative & incremental lifecycle model) in 20+
Projects.
Initiated the application of Orthogonal Arrays (OA) Technique for optimally designing the test cases in the verticals
like TMTS, E&U, BFSI, Healthcare etc.,
Revamped the system of measurement & prediction of product quality, certification and Process in the NEC LAB of
Wipro.
Led ODC and other accounts of Wipro Technologies in Memory Optimization, Performance Optimization, Test
Optimization and improvement of UI and usability.

4. Established metrics Norms for Enterprise Solution Group of Wipro Technologies using Benchmarking exercise
considering data from (E&U, Health Care. Manufacturing, TMTS and Retail) Verticals of Enterprise Solution and
Bangalore spin as Six Monthly MRM.
Mentored Black Belts in handling different Six-Sigma projects.
Lean leaderfor DSO reduction Lean Project for large Healthcare Customer.
Participated in CMMI Level 5 Appraisal/Assessment forWipro Technologies in 2000.
Led Lean management and six Sigma initiatives of E&U (Energy &Utilities), Health Care and TMTS (Technology,
Media, Transport systems) Vertical of Wipro Technologies.
Led 40+ Lean six sigma Projects in Wipro technologies.
Managed the Testing team of 20 members for the NEC LAB.
Practical experience of Mentoring & guiding 150+Projects in Wipro technologies(100 E&U), (20+.Health
care), (25+,TMTS)
Mentoring Coaching the Project Management teamon due diligence & external Assessment, RUP & Project
Management & Negotiation.
At Arremissoft Pvt Ltd, Noida (U.P): June, 1998 - Aug 1999- ACHIEVEMENTS as Team Lead (Senior Software
Engineer)
Developed expertise in Crystal Report, VB and VC++.
Aptech Ltd., New Delhi: Jul 1995 - Jun 1998 ACHIEVEMENTS as Academic Head
Established the First Aptech Computer Education Centre outside India in Kathmandu, Nepal with 100 % Success Rate
of the Trainees.
At Department of Electronics (DoE) Project, Government of India, Varanasi: Sep 1991 - Jun 1995
ACHIEVEMENTS as Senior Research Officer and Software Designer,
Led Project on Multilingual Machine Translation, sponsored by CDAC and executed by DOE
Developed Front Token Parsing Predicate for Indian script equivalent to Front Token for English for PROLOG a
descriptive/None Procedural Language compiler using GIST developed by IIT Kanpur Research Group.
EDUCATION:
Master of Computer Application (MCA), Jawaharlal Nehru University, New Delhi, 1988-1991
Bachelor of Statistics Hons, Patna University Patna, 1983-1986
Languages Known: English, Hindi & Sanskrit