Looking for new opportunity

1. AMIR KAWSER
Keyat Gram, Muradnagar.
Comilla -Bangladesh.
Passport: BP 0447016
Nationality: Bangladeshi
Religion : Islam.
Mobile : +8801846007750 (Whatsapp, IMO)
+8801976007750
Email : amirkawser@yahoo.com
Skype ID: amirkawser1
To work in a dynamic and challenging environment/organization where I will be able.
To develop my professional leadership and communication skills up to higher managerial level
and to steer the organization to greater heights in terms of profitability and success, also a
good team player and hardworking person.
SUMMARY:
Providing quality guest service within the guidelines specified by the hotel top managements
overseeing all operation Room Division/ Front Office/ Food & Beverage/Private Household over
15 years experience with Hotel/ Resort/ Private Residence/ Royal Place in Saudi Arabia, United
Arab Emirates, Maldives & Bangladesh. I am able to establish and maintain open channel of
communication to enhance optimum delivery of service, positive working environment and
responsive business development.
WORK EXPERIENCE-
 VVIP Private Butler For Saudi Royal Prince King DomOf Saudi Arabia – From April 2017
in till November 2018.
- Travaling with Prince.
- Ordering his all item.
- Attention all the time.
- Luggage Packing & Unpacking when his traveling.
- Prince event planning.
- Pressing/Organizing personal items.
- Liaising with Highness Office on hotel booking, private planes, VIP meet and greet
airport etc.
OBJECTIVE:

2.  Private Butler Under GM, That is on in house guest 24 hours a day throughout the
honored guests stay at Coco Prive Resort (Private Island) Maldives – From October 2014
in till Aug 2016.
Reson for Leaving: Family Issue.
 Lifestyle Butler under Front Office departement, that is on call 24 hours a day
throughout the honored guests stay at Ayada Maldives Resort – Maldives, from 13th
November 2012 till July 2014.
Last 6 month worked with as a acting Head Butler in Ayada Maldives Resort
Reson for Leaving: Contact Finished.
 Butler under Room Division at Jumeirah Beach Hotel in Dubai, United Arab Emirates,
since 09th August 2010 till 01st August 2012.
Reson for Leaving: VISA isssue for bagladeshi natinality 2012.
 Head Waiter under F & B departement at Al Majal G4S-Saudi Arabia, since Aug 2005 till
June 2010.
Reson for Leaving: Got Better Opportunity & Promotion.
 Waiter at Al Majal G4S, Saudi Arabia, June 2003 till July 2005.
SKILLS:
 Excellent communication skills.
 Organizational skills.
 The ability to anticipate either people’s needs.
 The essence of service excellence.
 Role and Responsibility of a Butler.
 Social and cultural dimensions.
 Time Managements-Managing one’s own time and the time of others.
 Coordination – Adjusting actions in relation to others’ action.
 Guest Relations Managements.
 Guest Schedule Managements.
 Department, Personality and confidentiality.
 Service food with professional English Butler style.
 Service orientation – Actively looking for ways to help people.
 Strong in developing relationships with tem members.

3.  Handling guest complaints according to the hotel standards & policy.
BUTLER TRAINING:
 I Have Done Butler Training with British butler school with Jumeirah in Dubai Bruj al
Arab - by Wayne Fitazharris.
 I Have Done Butler Training with The International Institute of Modern Butler, Florida-
USA.
 I Have Done Training with White Glove Consultancy UK by Mr. Paul Brown this is
Hotel/Resort/Household Management.
TRAINING ON DEPARTMENT:
 As a Bellman at Jumeirah Beach Hotel in Dubai, UAE, for three month have a done cross
training with concierge under FO department
 Food Safety training at Jumeirah Beach Hotel in Dubai, UAE
 Fair & Safety training in Ayada Maldives Resort in Maldives.
 HACCP awareness training at Jumeirah Beach Hotel in Dubai, UAE.
 HACCP awareness training at Ayada Maldives Resort.
 Basic First – Health and Hygiene at Ayada Maldives Resort in Maldives.
 English Level 2 dynamic learning at Jumeirah Beach Hotel Mr. Tara Jekson in Dubai UAE.
 As a Housekeeping Jumeirah Beach Hotel in Dubai, UAE, for three month.
PROFESIONAL QUALIFICATIONS:
 Ability to work cohesively with co-workers and manager as part of a team.
 Ability to be attentive to guest needs, remaining calm and courteous at all times.
 Ability to promote positive relations with hotel/Resort residents and patrons.
 Understanding and ability to work in a multi-cultural environment.
 Very good with Microsoft Office 2010.
 Have a Driving license GCC Saudi Arabia & Bangladesh.
 Know how to use OPERA, FEDELIO, MICROS programming.
LANGUAGE:
 English - Fluent.
 Arabic - Fluent.
 Chinese – Basic.

4.  Hindi – Fluent.
 Urdu – Fluent.
 Bangla – (Mother Tongue)
BUTLER RESPONSIBILITIES
 Arrival guests receive a warm and friendly welcome/farewell.
 Responsible for personalizing the service for the Suites or Villas or Resident guest upon
arrival till Departure.
 To check the room is ready, food and beverages and welcome amenities are placed prior
to guest arrival.
 Responsible to give show around of the resorts.
 Responsible to make private check in and check out the villa all valued Guest.
 Actively recommend activities, experiences and excursions to the guest.
 Responsible for personal services such as transportation arrangement, Ticket booking,
laundry, Packing and unpacking the luggage, Etc.
 Responsible for maintaining service standard in accordance with established policies
and procedure.
 Acquire knowledge of the food & beverage menu of all outlet in the resort in order to
assist and provide advice to guests.
 Responsible for ensuring that the guest receives the highest possible feel of service and
to maintain overall satisfaction on a consistent basis.
 Responsible for maintaining hygiene and cleanliness standards in the assigned Suites or
Villas or Resident & upkeep of all service equipments.
 To deliver messages, faxes and packages according to established standards.
 To be aware of all F&B products on offer at the lounge and in all outlets.
 To assist the guests with all queries.
 Assist other Butlers or departments are directed to by the superior.
 Attends inter-departmental meetings and training sessions.
 Performs flexibility if working long hours when required.
 Shows initiative, suggests new services and anticipates guest needs and discuss with the
Head Butler or Head of the Department.
 Shares know ledges and skills with other colleagues.
 To always communicate customer complaints and compliments to Head Butler or Head
of the Department.
 To ensure that all fellow colleagues follow safety rules and operating procedures.
 At all times to project a favorable image of Butler Teamand Room Division Team to the
rest of the resort.
 At all times to project a favorable image of Resorts to the public.
 Ensure all the expiry date of Items in mini bar.
 Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond
urgently and appropriately to guest concerns and requests.

5.  To be fully conversant with all In Room Dining and Mini bar policies and procedures.
 Able to work any shift that is assigned to him/her by Butler Manager or Assistant Butler
manager.
 Organize and manage butler’s Pantry/Office. Also Restock pantries when required and
inform Butler manager or Assistant Butler Manger when inventory is low on a particular
item.
 Helps monitoring the stock inventory and to follow up on pending issues with the
tracking systemand store requisition forms.
 Contact with guests on a daily basis to ensure complete satisfaction.
 Ensure that the privacy of the guests and the confidentiality of the information are
respected.
 To work closely with Housekeeping and departments involved to
coordinate/perform/promote the "all in one" during Make up and Turn down Service
whenever guest has requested on when they are not present to avoid interruptions
while they are on their room.
 To follow the "Do Not Disturb" hotel's policy.
 Reports daily activities in electronic logbook and logs preferences in Star Guest.
 Fully understands and strictly adheres to the Rules & Regulations of the company and
the Hotel/Resort policy on Fire, Hygiene, Health and Safety.
 Carries out any other reasonable duties and responsibilities as assigned out of the list.
 To be performs other duties as assigned by Butler Manager or Assistant Butler Manager.
 To report for duty punctually wearing the correct uniform and name tag. To maintain a
high standard of personal appearance and hygiene and adhere to the hotel and
department appearance standards.
 Maintains a neat, tidy and professional appearance at all times.
 Provide friendly, courteous and professional service at all times.
 Maintain good working relationships with all colleagues.
EDUCATION:
 SSC – Darora D. C high School
 HSC – Bodeul Alam Degree Collage.
 Hotel Management Diploma with AHLEI American hotel Lodging Education Institute.
REFERENCES:
1. Mr. Paul V.B. Brown Vincent (General Manager)
Coco Prive Resort(Private Residence)

6. Republic of Maldives.
Tell- +960 6648887.
E-Mail - paul.brown@cocoprive.com /paul@whitegloveconsultancy.com
2. Mr. Fahad Muhammed Hamza
Personal Secretary of Saudi Royal Prince.
Kingdom of Saudi Arabia.
Mobile- +966553532370.
E-Mail- Odagemi@gmail.com
3. Mr. Fayaz Abdullah (Head Butler)
Ayada Maldives Resort
Republic of Maldives.
Tell- +960 6844444
E-Mail- headbutlers@ayadamaldives.com
4. Mr. Sreejith Sukumar (Manager)
Jumeirah Beach Hotel, UAE-Dubai
Tell- +971555008454.
E-Mail- Sreejith.sukumaran@jumeirah.com
I certifythatabove informationgivenbyme istrue and correct to the bestof myknowledge.
Thanks,