1.  J O T H O M A S
 0425 726 999
http://au.linkedin.com/JoThomas
E: thomas.dj@outlook.com.au
About me:
I have extensive experience in staff training and staff management, Employment Services,
Disability, AOD and Mental Health. I am experienced with leading teams and working with
people who have complex issues.
My passion is within an environment where people contact, helping others and variety are daily
activities. For this reason, I am seeking a new challenge where I can be hands on and add
value to others.
I am highly competent, with effective management and leadership skills and a proven track
record developing strong, performing teams. I have sound emotional intelligence and I am able
to able to work with people from all backgrounds. I have empathy and a desire to assist those
marginalized by society.
I:
 Have well developed interpersonal & communication skills.
 Hold the ability to consult, liaise & negotiate with management, peers & clients.
 Have well-developed problem solving skills, a “good ear” with the ability to determine the
underlying causes of problems and produce appropriate outcomes.
 Demonstrate proven planning and organisational skills.
 Am caring, with a “can-do” attitude.
 Have a genuine empathy for people.
 Am highly motivated & adaptable to ever-changing work environments.
 Work well autonomously or within a team.
 Am punctual
 Am a fast learner
 Am a non-smoker
 Facilitate Women’s Wellness Workshops
Further Learning:
 Current Police & WWC check
 Diploma of Community Services
 Cert Nutrition, Physical Activity, Stress Anxiety & Depression prevention
 Advanced Negotiation & Crisis Intervention
 Counselling Process
 Wellness Coaching Level I
 Mental Health First Aid, 2013
 Managing & reducing workplace incidents 2012
 Certificate in Applied Case Management, Chisholm TAFE, 2009
 Certificate IV Frontline Management – TAFE, 2002

2. What I’ve done:
2014 - Current
Skillsplus - Employment Services
 Marketer, Case Worker, Employment consultant, Youth outreach.
 Manage a caseload of clients who are defined as Highly Disadvantaged or Very Long Term
Unemployed, or present with a physical or mental health issues.
 Assist those clients who are highly disadvantaged and marginalized by Society to
overcome their barriers to employment and aid their future personal development
through counselling, strategy implementation and encouragement.
 Work with employers to secure client vacancies.
 Assist those clients who are highly disadvantaged and marginalized by Society to
overcome their barriers to employment and aid their future personal development
 Motivate and assist clients regarding job search skills
 Identify client needs and refer to appropriate services
 Adhere to Social Security and Privacy Act legislation, and keep updated on current
legislation.
 Provide youth outreach through Headspace at Frankston.
 #1 work for the dole provider nationally.
2013-2014
Marillac –Disability Employment Services
 Case Worker, Disability Employment Services.
 Manage a caseload of clients who are defined as Highly Disadvantaged or present with a
physical or intellectual disability and assist them through counselling and motivational
strategies and interventions.
 Motivate and support clients and employers.
 Advocate for clients and assist with local connections.
 Attend the workplace with clients to assist them with daily activities & onsite support.
 Adhere to OHS, legislative and reporting requirements.
2008 - 2013
ORS Group - Employment Services
 Case Worker, Site Manager and Regional Mental Health and Disability
Specialist, Job Network Services. Disability Employment Services. DES
 Manage a caseload of clients who are defined as Highly Disadvantaged or Very Long Term
Unemployed, or present with a physical or intellectual disability.
 Assist those clients who are highly disadvantaged and marginalized by Society to
overcome their barriers to employment and aid their future personal development
 Regional Mental Health & Disability Specialist for ORS Peninsula – coaching and mentoring
consultants to exceed outcomes and effectively build and manage client business.
 Assist those clients who are highly disadvantaged and marginalized by Society to
overcome their barriers to employment and aid their future personal development
 Identify client needs and refer to appropriate services
 Adhere to Social Security and Privacy Act legislation, and keep updated on current
legislation.
 Achieved monthly awards for exceeding outcomes and placements well above KPI
Nationally.

3. 2006-2007
Campbell Page Employment Services
 Job Search Trainer, Job Network Services. Receptionist and Administration
Officer.
 Motivate and teach clients in groups of up to 20, regarding job search, presentation and
interview skills.
 Responsible for the day-to-day activities of the Reception area.
2003-2006
Bissett Magazine Service
 Supervisor and Administration Officer, Call Centre & Customer Service.
 Responsible for the day-to-day activities of the inbound call centre.
 Supervise up to 15 staff.
 Weekly / monthly call traffic and staff reporting.
2002-2003
Active Selection Recruitment
 Recruitment Specialist, Call Centre.
 Coordinate and manage individual and project recruitment for temporary, contract and
permanent staff.
 Develop client relationships through sales, marketing, ongoing telephone, mail and face-
to-face presentations to convert potential business into orders.
 Telephone interview, behavioural interview, skill test and reference check new temporary
staff.
Roles prior to 2000:
BP Australia
 Complaints Department Team Leader, Elite Customer Solutions
Pracom
 Customer Interface and Operations Manager
IOOF Australia
 Property & Services Manager
 Supervisor, Inbound Call Centre
 Team Leader, Call Centre – Inbound
 Member Service Officer, Inbound & Outbound
 Accounts Clerk, CSO
Westpac Banking Corporation
 Customer Service Officer
Volunteer:
Tuff Luv Personal & Group Fitness
 Administrator and social media/advertising Co-ordinator

4. Systems:
 Advanced use of MS Packages: Word, Excel, Power Point, Outlook, Access
 DOE ESS
People who will say nice things about me:
Kellie Christie (ex ORS)
Consultant,
Skillsplus
0413 584 159
Peter Gallagher
Manager,
WISE Employment
0400 293 620
Brooke Crossman (ex ORS)
Disability Worker
Travelmates Travel
0438 755 361
Joseph Patrick (ex ORS)
Case Manager,
Marillac
03 9784 5888
Allison McDermott
Manager,
SAI Home & Community Care
03 8785 099
0402 829 533