1. LUCY SHEPHERD
Dip Co, MBACP, MNCS (Acc)
Address : Dorsington Lodge, Ashmores, Norton, Worcestershire, WR11 4TL
Home : 01386 304308 Mobile : 07702 174315
Full Clean Driving Licence
QUALIFIED & EXPERIENCED COUNSELLOR
A qualified and experienced Counsellor with additional skills in the day to day management of an NHS
Counselling Service. Experienced in using CORE, managing data and producing advanced statistical
reports, understanding and managing risk, recruitment, training, coaching and development of
counselling students, and providing support to colleagues in process reviews and implementation to
streamline and provide cost improvements.
FEEDBACK FROM MY CURRENT MANAGER
The feedback from my current manager has been outstanding - I have pasted below some of the
quotes so you can get a feeling for my skills and abilities in coordinating / managing a busy
Counselling Service;
- Thank you Lucy there are times when you go behind the call of duty and it is truly appreciated
- You are most welcome and an incredible asset to the Team!
- Thank you so much for the work you are doing it is very evident that a) you know your stuff
and b) your enthusiasm.
- Many thanks, and again thank you so much for the work you have already done it does look
incredibly impressive.
QUALIFICATIONS / TRAINING
Diploma in Person Centred Counselling
Diploma in Counselling
Certificate in Counselling
Certificate in Grief & Bereavement Counselling
Certificate in Crisis Counselling
Certificate in Family & Couple Counselling
Anger & Aggression Management Counselling Diploma
ASIST Suicide Intervention
Mediation Certificate
Workplace Stress Management Training (ISMA approved course)
A-Level Psychology
A-Level Communication Studies
8 GCSE’s grade C including Maths, English and Science

2. WORK / EMPLOYMENT
Staffordshire NHS Combined NHS Trust
Counsellor / Counselling Service Team Lead
(Contract role)
November 2013 – August 2015
Working as part of the core management team, responsible for ‘orchestrating’ the day to day
functions of the Counselling Service.
- Provision of counseling services for both work and personal related issues
- Team Support (providing counselling support to teams across the NHS)
- Mediation / Conflict Management
- Stress Management Training and Support
- Clinical data management (using CORE)
- Risk training and management of risk issues
- Recruitment and management of students
- Day to day coordination of the Administration Team and all processes and procedures
- Training, coaching and developing the team (3 administrators, 44 Student Counsellors
- Providing detailed statistics and reports for Staffordshire NHS and for a number of external
organisations
- Identifying improvements to current processes, and coordinating and managing the
implementation stages
Team Prevent
Occupational Health
- Provision of 6 counselling sessions per week for ‘high risk’ clients, presenting with both work
and personal related issues
- Conducting assessment appointments
- Signposting, provision of self-help techniques and provision of relevant support information
- Providing comprehensive short term interventions
- Writing initial, interim and final reports for Occupational Health
- Coordinating with management team to identify opportunities to reduce the waiting list and
waiting times
- Provision of weekly reports
2014 – Present
Lucy Shepherd Counselling
- Working in private practice providing counseling & support services to individuals, couples
and families
- Provision of self-help techniques and providing support information as required
- Provision of counseling services to children in the local school
2013 – 2015 Cruse Bereavement Care – Bereavement Counsellor
- Accredited Certificate in Bereavement Counselling
- Providing Bereavement Support services to clients
- Managing the telephone helpline
- Providing telephone counselling support

3. PREVIOUS WORK EXPERIENCE
November 2006 – September 2009
PPS Works (RPO)
Operations Manager
Initially employed as the Graduate Recruitment Manager I was responsible for generating new
business, managing the implementation process and day to day management of the Graduate
Recruitment campaigns on behalf of key clients including; Argos, Homebase, Specsavers, Total and
ROC Esso. Managing a small team responsible for screening applications, psychometric testing,
telephone interviewing and designing and coordinating assessment centres.
I was promoted to Operations Manager in 2008 and was responsible for the Graduate Recruitment,
Generalist Recruitment and the Exit and Retention teams, which formed the core part of the business.
My key responsibilities included;
- Managing the teams, conducting 1:1’s, appraisals, implementation and review of development
plans, training and mentoring
- Account Management
- Client review meetings
- Implementation of new accounts
- Delivery of RPO services including cv and application screening, telephone interviewing,
psychometric testing, assessment centres and exit and retention interviews
- Management Information, reporting, analysis and strategy planning
October 2005 – October 2006
Law Society
Recruitment Manager
Working on a contract basis for the Law Society as a Recruitment Manager. My role involved the day
to day management of the Recruitment for the Consumer Complaints Service which consists of three
Complaint Centres in Leamington Spa and one based in Holborn in London, consisting of a total of
approximately 470 employees.
 Managing the live vacancy report
 Attending weekly Senior Management teams to discuss staff moves to identify where there is
a need to recruit additional staff
 Scheduling campaigns and assessments to meet the business requirements
 Producing weekly and monthly management reports
 Managing headcount
 Building relationships with internal and external suppliers
 Writing assessment centre material around the behaviours matrix which forms part of the
Performance Development Plan to ensure we attract candidates who meet the criteria
 Running assessment centres
 Providing training for the managers on the Recruitment Process, consistency, assessments
and responding to requests for 1:1 training and development
 Identifying new and creative ‘recruitment’ methods. This has included developing managed
agency relationships, organising Job Fairs, liaising with the Press Department to produce
timely and effective media campaigns, attending meetings to assist with the redeployment of
staff made redundant by other companies and liaising with Universities to attract candidates. I
have also recently started headhunting and cv searching to attract new candidates
 Managing Recruitment Campaigns (up to 82 live vacancies at any one time across various
business units)
 Providing advice to managers on managing headcount and identifying resource requirements
 Agreeing Recruitment Plans and completing Recruitment Planning Forms with managers
 Managing a team of 2 HR Administrators