1. Nadya. R. Rampersaud
406-100 Lotherton Pathway-Toronto, ON- M6B 2G8
nadyarampersaud@gmail.com
647-884-4965
February 19, 2016
Attn: Human Resource Manager
Re: Intake Worker/Case Manager
Please accept the attached resume for consideration regarding the position of Intake
Worker/Case Manager. I believe my ten years of relevant experience with the Ontario
Addiction Treatment Centre, coupled with my personal interest and work ethic would enable
me to make an immediate and lasting contribution to this position.
I am an extremely motivated, dedicated and ambitious individual, with excellent written and
oral communication skills. My knowledge of community services, stake holders and
resources relevant to addictions, along with my well-developed organizational and multi-
tasking skills allow me to meet objectives and provide exceptional quality customer service to
clients in an efficient and comprehensive manner. My case management approach is holistic
and client focused. I am people and detail-oriented.
I have previously worked as a Case Manager / Addictions Counsellor for the Ontario
Addiction Treatment Centre and an Intake worker at the Peel Family Shelter where I perform
intensive case management including intake and assessments based on individual tailor needs,
addiction counselling, social supports, crisis intervention, treating clients with concurrent
disorders including Motivational Interview, cognitive behavioural technique and harm
reduction. Through this process, I have gained valuable experience in working with that
specific demographic of clientele. I seek not only to address the needs of that specific
vulnerable diverse background but to reintegrate them back into society to become self
sufficient. My work as an Addiction counsellor has empowered me to facilitate services in
reference to harm reduction model, redirecting clients to the appropriate services,
employment supports and clients advocacy.
I have an Addictions Care Worker Diploma from McMaster University and extensive hands
on experience and training. My strengths also include: demonstrated initiatives,
determination, working well independently or as part of a team and the ability to adapt to any
situations and surroundings.
I would welcome the opportunity to meet with you in person to further discuss my skills,
qualifications and goals and how they might support your own objectives. I can be reached at
647-884-4965.
Sincerely,
Nadya Rampersaud

2. Nadya. R. Rampersaud
406-100 Lotherton Pathway -Toronto, ON- M6B 2G8
nadyarampersaud@gmail.com
647-884-4965
HIGHLIGHTS OF QUALIFICATIONS
• Excellent case management skills to conduct interviews and assess clients needs
• Experience in community mental health and or community based human services
• Excellent oral, written and comprehension skills and the ability to write clear and
concise reports
• Superior crisis, conflict resolution and intervention abilities
• Demonstrated ability to provide effective customer service to clients
• Ability to meet deadlines, displaying initiative, good judgement and organizational
skills to set priorities and work within time constraints
• Enthusiastic, self motivated, work well independently and within a team
• Sensitive and equitable towards diversity/inclusion of applicants, clients and co-
workers
• Excellent decision making skills.
• Computer proficiency in Microsoft Office, Word, Excel, Power point, Internet
• Ability to comply and follow the legislative Municipal Freedom of Information and
protection of Privacy Act guidelines
• Worked with clients living with mental health illness and homelessness
EMPLOYMENT HISTORY
2013-2014 Ontario Addiction Treatment Centre, Brampton, ON
Case Manager/Addictions Counsellor
• Provide addictions counselling including discussion of triggers, coping mechanism
strategies, crisis intervention and relapse prevention
• Support, manage, supervise, assess and monitor progress of clients in the methadone
program
• Act as an immediate contact for client’s questions, concerns, problems, complaints
and crisis, including suicidal ideation and overdose
• Work closely and in conjunction with other members of the methadone maintenance
multidisciplinary team to ensure clients receive optimal care and treatment
2012- 2014 Peel Family Shelter, Mississauga, ON
Intake Worker
• Facilitated intake and discharge client to and from the Emergency shelter
• Provided orientation to clients as per shelter guidelines
• Provided support, assistance and encouragement to clients
• Performed all necessary clerical duties for client documentation
• Made necessary referrals to Case Management, Administration and Pastoral Care
Program at the shelter
• Facilitate and document client transportation needs

3. • Assisted and distribute Personal Needs Allowance
• Provide all administrative duties
• Enforced Policy and Procedures, Agency Rules and Expectations consistently
Nadya Rampersaud 2/2
2004- 2013 Ontario Addiction Treatment Centre, Toronto, ON
Medical Receptionist
• Provided a professional and courteous representation of the organization
• Maintained and update confidential medical files and records
• Scheduled and confirm medical appointments, and communicating with patience in
accordance to common service standards
• Responsible for preparing, editing and entering medical records, reports and
documents
• Educate potential clients on the services provided by the organization
• Interview patients in order to complete forms, documents and case histories
2003-2004 COSTI-IIAS Immigrant Services. Toronto, ON
Employment Counsellor
• Interviewed clients to obtain employment history, educational background and career
goals
• Identify barriers to employment and assist clients with such matters as job readiness
skills, job search strategies, writing résumés and preparing for job interviews
• Liaised between prospective employers and agency
• Screened and interviewed clients on behalf of prospective employers
EDUCATION
2014-Present Seneca College of Applied Arts
Diploma: Social Service Worker
2009-2012 Addictions Care Worker Diploma
McMaster University, Hamilton
• Solutions Focused Counselling, Group Practice, Pharmacology, Case Management,
Report Writing, Assessment and Treatment of Addictive Behaviours
2001-2004 Seneca College of Applied Arts
Diploma: Business Computer Systems
2012 Standard First Aid & CPR (Level C)
2013 Non-violent Crisis Prevention & Intervention Training
VOLUNTEER / COMMUNITY ACTIVITY

4. 2012-2013 North York Community House, Toronto, ON
Mentor
• Facilitate group to help new immigrants through conversation and games learn about
the history of Canada and getting them prepared to take their citizenship test
References Available Upon Request