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Conflict Management ,[object Object],[object Object]
Conflict ,[object Object]
[object Object]
Conflict ,[object Object]
What we know…. ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Conflict ,[object Object]
Study of American Management association ,[object Object],[object Object],[object Object]
Causes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Causes ,[object Object],[object Object],[object Object],[object Object]
What we know…. ,[object Object],[object Object]
Dysfunctional ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Functional ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First Trick for Conflict Management
Know Yourself
What feelings do you have when you are in conflict situation?
Common Feelings Associated with Conflict ,[object Object],[object Object],[object Object],[object Object]
Common Actions Associated with Conflict ,[object Object],[object Object]
Your History with Conflict ,[object Object],[object Object]
You can decide... ,[object Object],[object Object],[object Object]
What is your conflict style?
Conflict Styles R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5 1 2 4
R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5 1--Turtle 2 4 Conflict Styles
Turtle--Withdrawing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict Styles R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5 1 2--Shark 4
Shark--Forcing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict Styles R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3--Teddy Bear 5 1 2 4
Teddy Bear--Smoothing ,[object Object],[object Object],[object Object],[object Object]
R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5 1 2 4--Fox Conflict Styles
Fox--Compromising ,[object Object],[object Object]
Conflict Styles R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5--Owl 1 2 4
Owl--Confronting ,[object Object],[object Object],[object Object],[object Object],[object Object]
Which style is better?
Some styles are more useful than others when...
Uses of the “Turtle” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Uses of the “Shark” ,[object Object],[object Object],[object Object]
Uses of “Teddy Bear” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Uses of “Fox” ,[object Object],[object Object],[object Object]
Uses of “Owl” ,[object Object],[object Object],[object Object]
Second Trick for Conflict Management
Understand Process of Conflict Expectations (explicit) Anticipation (implicit) Experience Unfulfilled Expectations Resentments Build Gather evidence for a case Give up intervene
Why  & how do we get in conflict situations?
The issues ,[object Object],[object Object],[object Object],[object Object],[object Object]
Components of a Conflict Situation ,[object Object],[object Object],[object Object],[object Object]
What can we do??? How do we intervene??? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Indicators of Escalation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Indicators of De-escalation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ I”-Messages ,[object Object],[object Object],[object Object],[object Object],[object Object]
Analyzing a Conflict Situation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Analyzing a Conflict Situation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Conflict Management Compre

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  • 10.
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  • 13.
  • 14. First Trick for Conflict Management
  • 16. What feelings do you have when you are in conflict situation?
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. What is your conflict style?
  • 22. Conflict Styles R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5 1 2 4
  • 23. R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5 1--Turtle 2 4 Conflict Styles
  • 24.
  • 25. Conflict Styles R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5 1 2--Shark 4
  • 26.
  • 27. Conflict Styles R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3--Teddy Bear 5 1 2 4
  • 28.
  • 29. R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5 1 2 4--Fox Conflict Styles
  • 30.
  • 31. Conflict Styles R E L A T I O N S H I P High Importance Low Importance High Importance GOALS 3 5--Owl 1 2 4
  • 32.
  • 33. Which style is better?
  • 34. Some styles are more useful than others when...
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40. Second Trick for Conflict Management
  • 41. Understand Process of Conflict Expectations (explicit) Anticipation (implicit) Experience Unfulfilled Expectations Resentments Build Gather evidence for a case Give up intervene
  • 42. Why & how do we get in conflict situations?
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.