demonstrate the skills for effective conflict resolution in the
Management of Childcare Programs
•I would say that, in my present position, I confront conflict situations:
Never seldom occasionally frequently every day
7.In my opinion, these conflicts are costing our organization (in whatever way
you choose to define “costs”)
Nothing a little some quite a bit an incredible
13.The toughest kind of conflict situation for me is:
18.Some skills, qualities or attributes I think I bring with me to make attempts
at conflict-resolution are:
Conflict itself is neither good nor bad.
Differences are built in as a necessary part of
life for providing new ideas and creating new
Without conflict there would be no change.
The differences or conflict can also lead to friction, threat and
Conflict is based on CARING. Each of the parties involved
desires or cares about something.
Usually those involved are frustrated because they:
- cannot get something they believe they need
- cannot give something they believe they should be
able to give