demonstrate the skills for effective conflict resolution in the workplace.

1. CONFLICT MANAGEMENT
AMONG STAFF
demonstrate the skills for
effective conflict resolution
in the workplace.
CDEV 2910
Management of Childcare Programs

3. Conflict
• Conflict itself is neither good
nor bad.
• Differences are built in as a
necessary part of life for
providing new ideas and
creating new possibilities.
• Without conflict there would be
no change.

4. Conflict
• The differences or conflict can also lead to
friction, threat and negative outcomes.
• Conflict is based on CARING. Each of the
parties involved desires or cares about
something.
• Usually those involved are frustrated
because they:
- cannot get something they believe
they need
- cannot give something they believe
they should be able to give

5. Conflict Resolution
Strategies
• Waiting or Avoiding

6. Giving it back to
those involved.

7. Imposing Your Own
Solution

8. Compromise

9. Collaboration