2. ZOLISWA TWESHA
Personal Details
Name : Zoliswa
Surname : Twesha
Identification Number : 850612 0983 083
Home Language : Xhosa
Other languages : English / Afrikaans
Residential Address : 3706 Sonwabile Drive
Old Crossroad
Nyanga 7750
Nationality : South African
Gender : Female
Disability : Rheumatoid Arthritis
Contact number : 083 998 9137/ 021 483 0734
Email Address : babie247@gmail.com
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3. Educational Background
High School : Astra High School
Highest grade passed : Grade 12
Subjects : English
Afrikaans
Business Economics
Biology
Biblical Studies
History
Year : 2004
Computer Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Internet)
Competencies Skills
Computer Skills
Ability to except accountability
Strong sense towards service excellence
Customer service Skills
Good telephone etiquette
Good written and verbal communication skills in at least three of the three official languages of the
Western Cape
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4. Attributes
Friendly and outgoing
Well organized
Honesty and loyalty
Fast learner
Well-presented and determined
Dedicated in performing tasks given
Reliable attendance at work
Ability to work independently and as part of a team
Hardworking and willing to go the extra mile
Punctual
A self-motivator
Self-disciplined
Flexible
Reliable
Excellent attendance at work
Hobbies
Reading
Listening to music
Cooking
Completed Courses
1. Megabro (6 months) Computer Course
2. Persal Introduction Course
3. Department of Community Safety Internship
4. W&RSETA Learnership (NQF Level 2)
5. DWDE Job search Training Course
6. Contact Centre Learnership NQF 2
7. Business Administration NQF3 Level 3
8. Mycontent Essentials and Correspondence Tracking
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5. Working Experience
Company : Department of Cultural Affairs and Sport
Section : Procurement
Position : Administration Clerk
Duration : Present
Company : Arrow Altech Distribution
Position : Learner (Receptionist) on Contract
Duration : 2 years
Reason for leaving : Successfully completed Learnership
Company : The Foschini Group
Section : Salaries Department
Position : Admin Learner
Duration : 1 year
Reason for leaving : Successfully completed Learnership
Company : Department of Community Safety
Section : Human Resource Development
Position : Administration Clerk (Contract)
Duration : 10 months
Reason for leaving : Successfully completed contract
Company : Department of Community Safety
Section : Human Resource Development
Position : Administrative Assistant (Intern)
Duration : 1 year
Reason for leaving : Successfully completed Internship
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6. Duties
Key duties and Responsibilities: Procurement (Department of Cultural Affairs and Sport)
• Requesting RFQ’s from suppliers
• Send confirmation emails to suppliers
• Making calls to suppliers with regards to invoices or quotations
• Draw up requisitions for events
• Doing Procurement for the Component
• Order stationery for the Component
• Process invoices for payment
• Capturing requisitions on Logis
• Requesting order numbers from Supply Chain Management
• Opening new folders
• Distribute stationery to different centres of Sport Development Directorate
• Answering calls and taking messages
• Attending meetings and training sessions
• Assist with sorting payslips for centres
• Process Petty cash money when needed
• Process Cellphone,Substance and Transport claims
• Requesting all administration documents from suppliers
• Process Overtime claims for the Component
Key duties and Responsibilities: Receptionist (Arrow Altech Distribution)
• Receiving, transferring and putting calls on hold
• Handle the reception area
• Take messages if the relevant person is not available
• Open,sort,send and circulate mail
• Filling,scanning,photocopy and fax documents
• Maintaining the time and attendance register
• Ensuring staff sign the attendance register on arrival and departure
• Shred documents
• Change backup tape on a daily basis
• Receive documents and sign for it
• Capturing/updating data on the project file for samples
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7. • Phone couriers to collect parcels
• Preparing sales order forms for sales administrators
• Ordering sales order files
• Accurate neat filling of files with proper labels
• Regular submission of time and attendance register to JHB Head office on a weekly
basis
• Dealing with internal queries regarding filing and shipping documents
• Ensuring that the sales order filling is accurate and up to date
• Making sure that internal UTI shipping is logged maintained and up to date.
• Ordering stationery
• Write out waybills and contact couriers.
• Refill paper in photo copier machine when required
• Record keeping, file and retrieve folders, trace folders and compile new folders.
• Keep and maintain the incoming and outgoing of document register of the Cape Town
branch
Key duties and Responsibilities: Intern (The Foschini Group)
• Request outstanding documents from various Stores within the Foschini Group
• Doing terminations on the HR Database
• Capture new employees on the HR system
• Register new employees on SARS system
• Answer incoming calls and general reception duties
• Checking if employees are still active on the HR system
• Send out pays lips
• Request tax numbers
• Making labels for files
• Filling,scan,copy and email document
Key duties and Responsibilities: Intern/Administrative Officer (Department of Community Safety)
• Maintain training database
• Assist with training arrangements (registration, venues, etc.)
• Send out agendas and minutes of meetings
• Handle written and telephonic queries
• Render Administrative support to the component
• Opening new bursary files
• Assist with gathering interns monthly training reports from different directorates
• Make sure that attendance registers are completed for meetings
• Update of Bursary and ABET database
• Binding manuals and workbooks for training
• Assist with the compiling of the WSP (Workplace Skills Plan)
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8. • Assist in coordinating of Induction Programme
• Assist in coordinating Training and Development within the department
• Assist in coordinating meetings, events and workshops for staff
• Assist in preparing applications for presentation at bursary Committee for endorsement
• Assist with logical arrangements
• Sending out bursary letters to successful and unsuccessful candidates
• Responsible for all bursary and ABET fees being paid on time
• Answering all incoming calls within the section
• Referring all calls to the relevant Practitioner if present or leave a note
• Doing reimbursements for bursary holders
• Ordering Stationary for office
• Organize training for staff
• Record keeping, file and retrieve folders, trace folders and compile new folder
References
Contact person : Miss Sweetness Jonas
Contact Number : 021 483 0747/ 072 652 1981
Position : Mentor/Supervisor
Company : Department of Community Safety (DOCS)
Contact person : Mrs. Lauren Cullis
Contact Number : 021 937 4493
Position : Team Leader
Company : The Foschini Group (TFG)
Contact person : Mr. Steven Schoeman
Contact Number : 021 555 1884
Position : Branch Manager
Company : Arrow Altech Distribution (AAD)
Contact person : Miss Marlene Petersen
Contact Number : 021 483 9651
Position : Manager
Company : Department of Cultural Affairs and Sport
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9. 3706 Sonwabile Drive
Old Crossroads
Nyanga
7750
To whom it may concern,
Over the past years, I have developed strong Administration and Receptionist skills. I thrive on
challenge and change, and I look forward to new opportunities to build positive customer
relationships every day.
I believe that as I have worked as an Administrative Assistant and Receptionist, my energy,
analytical skills, organizational abilities and creativity in tackling problems will make a positive
contribution in your Company. I have always been able to establish and maintain excellent
relationship with clients and colleagues at all levels.
I would welcome the chance to provide you with additional information to supplement what appears
in my enclosed Curriculum Vitae. I am available for a personal interview at your convenience to
further discuss your requirements and my ability to meet them.
Thank you for your time and consideration.
Yours faithfully
Zoliswa Twesha
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