1. ZiQin Lin
(647)-878-6809
17 Anndale Drive #!210, North York,
Ontario, M2N 2W7
Rosediu@hotmail.com
Objective: Seeking a Sales position at Holt Renfrew to utilize my extensive background in customer
service and sales along with critical thinking skills in order to provide the company with the highest level
of strategic services.
HIGHLIGHTS OF QUALIFICATIONS
Highly motivated and confident, able to quickly adapt and learn new processes
Experienced with cross and up-selling for all product categories
Enjoy working with people from diverse backgrounds, cultures and professional levels
Understand the importance of providing excellent service, to create trust,and to generate return business
Trustworthy and discreet with the maturity to work well both independently and in a team environment
SKILLS
 Bilingual: fluent in oral and written English and Mandarin; oral understanding of Cantonese
 Exceptional oral and written communication skills
 Great work ethics with a positive team attitude and leadership capability
 Outstanding customer service, sales, interactive, interpersonal and organizational skills
 Highly proficient in advanced computer operating systems (Windows XP, Windows Vista,
Windows 7 and MAC OS), social media applications, and software (Microsoft Office Excel,
PowerPoint, Outlook and Word)
EDUCATION AND PROFESSIONAL DEVELOPMENT
The University of Toronto, Toronto, Ontario
Bachelor ofArts and Science- Major: Statistics, Expected Date of Graduation: November 2016
Seneca College, Toronto, Ontario
Enrolled in the Accounting and Techniques Certificate Program, Expected Date of Completion:
August 2016
Canadian Securities Institute, Toronto, Ontario
Enrolled in the Canadian Securities Course, Expected Date of Completion: April 2016
EMPLOYMENT HISTORY
Evo Restaurant and Bar, Markaham, Ontario Feb 2015- Jan 2016
Event Planner
 Planned, coordinated and executed events, meetings, conferences and special shows
 Managed all event operations, including facility selection, contracting, pricing, accommodation,
food and beverage selection, accommodations, and visual arrangements
 Experienced with negotiating with vendors, overseeing event budgets, interacting with clients and
obtaining feedback,and managing inventories
 Liaised in between suppliers, clients, staff and senior directors on a regular basis; demonstrated
strong oral and written communication skills
B-BOSS Entertainment Centre, Toronto, Ontario 2013 – 2015
Customer Service Representative / Marketing Assistant

2.  Managed multiple projects and prepared marketing strategies, advertisements and website
performance reports
 Efficiently worked under pressure in a fast-paced environment; strong organizational and
teamwork skills were developed through multi-tasking
 Collaborated with cross-functional departments to form marketing strategies; assisted in
launching promotions on events
 Maintained a high standard of ethical behaviour and service levels; demonstrated a commitment
to the company’s brands and values
Tokyo Fashion Studio, Toronto, Ontario May 2014 – June 2015
Sales Professional/ Receptionist
 Obtained intensive knowledge about fashion; demonstrated ability to work with luxurious
clothing
 Maintained excellent customer service standards, sales increased compared with previous year;
demonstrated strong ability in developing relationship with regular and new customers
 Responsible with visual merchandising, stock management, tracking and receiving shipments,
managing returns and damaged merchandises and preparing samples for suppliers for quotations
 Repeatedly recognized for by management for calmly and efficiently executing multiple tasks
within a dynamic, service-focused environment
True’s Tea Restaurant, Richmond, B.C. 2011 – 2012
Customer Service Representative
 Managed customer reservation and waiting list; completed transactions using POS and handled
payments (cash,debit card and credit card, etc.) with great accuracy
 Promoted a full range of food and products to customers in a knowledgeable and efficient manner
 Provided outstanding client service and resolved issues through providing recommendations;
followed up on complaints, and solicited feedback to ensure total customer satisfaction
 Calculated daily, weekly and monthly sales revenues and reported to the management
Lee’s Medical Clinic, Richmond, B.C. 2011 – 2012
Receptionist/ Office Assistant
 Gained experience for answering calls, organizing business trips, maintaining staffing records,
tracking purchase orders, setting up conferences,and all other administrative related duties
 Performed and reviewed the clerical related works; including document processing, record
keeping and filing, data organizing and publishing
 Demonstrated proficiency in data acquisition from different platforms, created data structure and
managed data; experienced with scheduling, accepting and declining meetings for management
 Demonstrated proficiencies in telephone and front-desk reception within a high-volume
environment
VOLUNTEER EXPERIENCE
Volunteer Activities Assistant,Dunbar Community Centre,Vancouver, B.C.,2010 – 2012
AWARDS
Recipient,the Canada Mathematics Contest Award,University of Waterloo and Canadian Mathematics
Competition, 2010 and 2011
REFERENCE ARE AVAILABLE UPON REQUEST