1. JOB DESCRIPTION/ADMINISTRATVE COORDINATOR
1. JOB PURPOSE
To provide secretarial support to the Area Manager Turkey to facilitate day-to-day activities.
Privilege Club Coordinator: To handle all FFP issues related Turkey.
Training Coordinator: To handle all the training issues of all QR staff in Turkey
Personnel: To handle all HR issues of all QR staff in Turkey
Customer Relations: To handle all the complains received by Istanbul Station
IT: To coordinate all IT problems in Istanbul Town office with QR IT department and IT
handling agent in Istanbul
Sales: To support Sales Department by doing some reports
Uniform: To provide uniforms of Airport and R&T staff
2. MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE
Qualifications and Education:
 Graduate degree
 Good communication skills in English
Experience:
 At least 3 years experience as an Executive Secretary, preferably in the airline industry.
Training:
 Secretarial courses (classroom or on-the-job training),
 FFP & Privilege Club Courses
 Courses related to Customer Relations
 Courses related to Human Resources
 MIDT and BO courses
Knowledge/ Skills:
 Must have excellent computer skills, including Microsoft Word, Excel, Outlook and
PowerPoint
 Fully conversant with secretarial skills and office routine
 Must have good problem – solving abilities
 Must have the ability to maintain strict confidentiality of information/ records
 Must have the ability to proofread the grammar, spelling and punctuation of self and AM,
with a high level of accuracy

2. 3. JOB ACCOUNTABILITIES AND CURRENT OBJECTIVES
Job Accountability Area:
(What is done, and to what, and why)
Objectives for Current Financial Year:
(Expected end result and objective)
1. Route all incoming office correspondence (mails
and e-mails) and telephone calls of AM on a daily
basis to the appropriate office, for action by the
concerned offices. Type and transmit AM’s
correspondence, on a daily basis. Maintain
records on a daily basis, for future reference.
Organize appointments/ meetings of AM on a daily
basis to ensure that AM’s activities are properly
synchronized.
 All office correspondence are properly routed to the appropriate office within the
day
 All telephone calls are routed to the appropriate office immediately
 Minimize personal calls
 Zero complaints on routing of office correspondence and telephone calls
 Correspondence is typed/transmitted with 1 hour
 Errors are kept to a minimum and grammatical errors of draft corrected
 Appointments and meetings of AM do not overlap
 Documents are filed within the week Zero complaints on scheduling of meetings
 Conference rooms/ logistics are available 100% of the time on scheduled
meetings
2. Organize/coordinate duty travels & trainings of AM
& staff (Recommend flight routings, make
arrangements to secure tickets, visas and hotel
accommodations, facilitate departure/arrival
arrangements and compute Expense Reports) to
ensure a smooth trip for AM & staff.
 Work in coordination with Training Department
 Tickets, visas, etc. are complete 100% of the time and delivered on time
 Ensure Duty Travel Forms are completed and filed properly
 Handle all training issues organized by HO and materialized in Turkey
3. Organize/coordinate other personnel issues  Follow-up the annual leaves of the staff and ensure all regulations are correctly
done
 Follow-up the over time and en-lieu leaves of the staff and ensure all regulations
are correctly done.
 Follow-up the absent & sick days of the staff, check the reports from Time and
Attendance Machine and inform the results to AM if necessary
 Order/follow-up staff uniforms
 Keep and update personnel records (i.e. Job Descriptions, Probation Periods,
Certificates etc.)

3.  Request from HO ID number, ID card, e-mail address, business cards of the staff
4. IT Issues  Coordination of QR town office and Local IT company & IT Department in QR
 Keep all staff ID/Passwords and follow-up that they are updated regularly
5. Customer Relations  Handle all customer complaints except lost or damaged baggage complaints.
6. Privilege Club Coordinator
7. Coordinate stationary requests for office on a
monthly basis.
8. Assisting Sales & Marketing with back-office
support
 Handle all FFP/Privilege Club members issues
 Update QR staff about the developments/changes about FFP program
 Important office supplies are in stock 100% of the time
 Data base
 Reports
 MIDT