1. JOB DESCRIPTION / EXECUTIVE SECRETARY
1. JOB PURPOSE
To provide secretarial support to the Area Manager Turkey to facilitate day-to-day activities.
2. MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE
Qualifications and Education:
 Graduate degree
 Good communication skills in English
Experience:
 At least 3 years experience as an Executive Secretary, preferably in the airline industry.
Training:
 Secretarial courses (classroom or on-the-job training)
Knowledge/ Skills:
 Must have excellent computer skills, including Microsoft Word, Excel, Outlook and
Powerpoint
 Fully conversant with secretarial skills and office routine
 Must have good problem – solving abilities
 Must have the ability to maintain strict confidentiality of information/ records
 Must have the ability to proofread the grammar, spelling and punctuation of self and AM,
with a high level of accuracy
3. JOB ACCOUNTABILITIES AND CURRENT OBJECTIVES
Job Accountability Area:
(What is done, and to what, and
why)
Objectives for Current Financial Year:
(Expected end result and objective)
1. Route all incoming office
correspondence (mails and e-
mails) and telephone calls of
AM on a daily basis to the
appropriate office, for action
by the concerned offices.
 All office correspondence are properly routed to
the appropriate office within the day
 All telephone calls are routed to the appropriate
office immediately
 Minimize personal calls
 Zero complaints on routing of office
correspondence and telephone calls
2. Type and transmit AM’s
correspondence, on a daily
basis.
 Correspondence is typed/ transmitted within 1
hour
 Errors are kept to a minimum and grammatical
errors of draft corrected
3. Maintain records on a daily
basis, for future reference.
 Documents are filed within the week
4. Organize/ coordinate duty
travels of AM (Recommend
flight routings, make
 Tickets, visas, etc. are complete 100% of the time
and delivered on time

2. arrangements to secure
tickets, visas and hotel
accommodations, facilitate
departure/arrival
arrangements and compute
Expense Reports) to ensure a
smooth trip for AM.
5. Organize appointments/
meetings of AM on a daily
basis to ensure that AM’s
activities are properly
synchronized.
 Appointments and meetings of AM do not overlap
 Zero complaints on scheduling of meetings
 Conference rooms/ logistics are available 100% of
the time on scheduled meetings
6. Coordinate stationary
requests for office and
kitchen/toilette supplies on a
monthly basis to ensure ready
supply for the Department and
overall office maintenance.
7. Assisting Sales & Marketing
with back-office support
 Important office supplies are in stock 100% of the
time
