Zahid Ameer is a logistics operations and documentation professional seeking a challenging position. He has 5 years of experience in operations, sales, business development and customer service. Currently he works as an Operations/Documentation Executive at Fortrust Cargo LLC Dubai, where his responsibilities include handling operations, organizing transportation, liaising with carriers and authorities, and providing customer support. Previously he held roles in pharmaceutical sales and customer service in Pakistan. He has a Master's degree in Business Administration with a specialization in Marketing.

1. ZAHID AMEER
Villa 142, Abu Hail Road, Hamriya
Deira, Dubai
Cell No. 055-8474004
E-mail: zahidameer786@yahoo.com
OBJECTIVE:
To obtain such a challenging position in an organization that enables me to put my knowledge for the
achievement of organizational objectiveson the promise deserving reward
Professional Summary:
Logistics operations/documentation professional with 5 years of track record in Operations, Sales,
business development and customer services fields, operating in situations which have required
responding to the management of change, evolving innovative solutions. Working progressively in
challenging environments with team members and business clients. Very passionate for results.
Professional Experience:
Fortrust Cargo LLC Dubai (2016to Present)
Operations/ DocumentationExecutive
FreightForwarding &LogisticsOperations
 Handle operations of all carriers i.e. Sea, Air, Land, Trouble Shoot all issues of Loading, Transshipments
and Final Deliveries.
 Organize Land Transportation forinbound and outbound. LCL/FCL shipments, coordinate multi point
loading and monitor the movements
 Liaise with Shipping Agencies / Carriers / Lines for competitiverates and services
 Interface withports, customs and external Inspection authorities for documentation, goods clearance
and other routine matters.
 Coordination withmessengers fordocuments delivery and collection
 Communicate / correspond withInternational Agents and Consignees Send pre-alerts / pre advice /
arrival notice and ensure timely issuance of delivery orders, clearance and Delivery of Shipments.
 Prepare Quotations and Issue Invoices
 Customers support and follow up for smooth shipping operations
 Facilitate shipment status update to customers through Monitoring Movements fromOrigin to
Destination.
 Proper maintenance of contacts, customs code and other data of customers and other parties
 Co-ordination and support to Sales team and Accountspersonnel in their activities.
Documentation:
 Knowledge of International Export/Import Trade Documentation requirements INCO TERMS,L/C
Documentation
 Well versed in Online Customs Documentation / Clearances through E-MIRSHAL-1& 2
 Maintain Proper Records for Documentation file them in an organized way

2. 2
Pakistan Experience
Caraway Pharmaceuticals Islamabad (2014-2014)
InstitutionExecutive(Islamabad)
 Managing and motivating the team foraugmentation of sales and achieve the set targets.
 Creating Demand for the Products.
 Continuously viewing competitor’s market approaches and making strategies to fight against
competitors.
 Implementation of strategies at field level and monitoring results with respect to maximizing brand
growth and profitability.
 Develop & implement marketing support plan in line with business objectives in annual marketing
plan.
Caraway Pharmaceuticals Islamabad (2012-2013)
FieldManager(RahimYarKhan)
 Managing and motivating the team foraugmentation of sales and achieve the set targets.
 Develop high-impact brand promotional schemes to improve market share.
 Implementation of strategies at field level and monitoring results with respect to maximizing brand
growth and profitability.
 Organize meetings and seminars for business promotion.
 Sales analysis by Productwise, Segment wise, Area wise and Volume wise.
PakistanTelecommunicationCompanyLimited (2010-2012)
CustomerServicesRepresentative/TeamLeader(CallCenter Lahore)
 Respond to telephone inquiries, providing quality serviceto customers and associates inquiring about
the availability of products or status of Broadband orders.
 Listen attentively to caller needs to ensure a positive customer experience.
 Strive for quickcomplaint resolution; commended by supervisor for the ability to resolve problems on
the first calland avoid escalation of issues.
 Excelwithin a service-oriented company, demonstrating a talent for communicating effectively with
customers fromdiverse backgrounds.
 Recommended solutions within customer budgets and proactively followedup with all leads.
 Management and motivation of team members.
 To maintain the data of customer complaints and service orders.
 Forward the complaints and services order to the concerned department.
 Management of team’s Leaves and shift timings.
 To implement the company policies & procedures in my team and myself.
Education:
Masterof BusinessAdministration-Marketing with3.53/4.00 GPA in 2009 from Islamia University
Bahawalpur, Pakistan

3. 3
Skills:
 Communication
 High Command on selling & up selling techniques
 Interpersonal
 Leadership
 Adaptability
 MS-Excel, Word,PowerPoint
PERSONADETAIL:
 Date of Birth : April 01, 1984
 Gender : Male
 Marital Status : Single
 Nationality : Pakistani
 Languages : English, Urdu, Punjabi, Sindhi, Saraiki
 Religion : Islam
 Emirates ID : 786-1984-2570610-2
 Passport No. : DC1224662 (Date of Expiry: 18-Sep-2019)
References: Available upon request