1. Mr. Zubair Afzaal
Zubair.afzaal1@gmail.com
00971557462317
Current Location: Dubai
PROFESSIONAL SYNOPSIS
Young, motivated professional with over 2 years of work experience in customer service, sales and marketing, Data
Entry, Social media marketing, Graphics designing and Customer dealing. Recognized as a top performer consistently
achieving and overshooting performance levels. Leading by example, with great motivation levels. Able to apply a
logical common sense approach to problem solving. Developed interactive business relationships, implemented
customer retention strategies in a competitive marketplace.
KEY SKILLS
- Applied knowledge of Customer Services
- Knowledge in Microsoft applications
- Knowledge of Airline global distribution systems i.e. (Galileo and Sabre)
- Wide knowledge of Management and dealing with customers for marketing purpose.
- Excellent interpersonal skills, Good communication skills
- Capable to do graphic designing and photography projects
EDUCATION
Intermediate Board, Lahore, Pakistan (Mar2015 – Oct2016)
Math, English, Urdu, Punjabi and Social studies
Secondary Board, Lahore, Pakistan (Sep 2008 – Sep2010)
10 GCSE Math, English and computer science
EMPLOYMENT HISTORY
Thamina Wholesales and Retails P.V.T – Customer sales and marketing (Dec 2015 – Oct
2016) Lahore, Pakistan
Job Outline:
- Welcomes customers by greeting them; offering them assistance.
- Directs customers by escorting them to racks and counters; suggesting items.
- Advises customers by providing information on products.
- Helps customer make selections by building customer confidence; offering suggestions and
opinions.
- Documents sale by creating or updating customer profile records.
- Processes payments by totalling purchases; processing checks, cash, and store or other credit
cards.
- Keeps clientele informed by notifying them of preferred customer sales and future
merchandise of potential interest.
- Contributes to team effort by accomplishing related results as needed.
Wadi Adventure L.L.C – Customer service & Photocomposition photographer (Sep 2014 –
Feb 2015) Al Ain, United Arab Emirates
Job Outline:

2. - Dealing with walk in clients, as well as taking their photographs
- Sharing ideas, being creative and generating sales
- Capture photographs with best view, editing and doing composition
- working with clients to discuss the images they require and how they want to use them;
- seeking out appropriate photographic subjects and opportunities;
- working in different locations and in different circumstances to get the right image;
- using an extensive range of technical equipment, including cameras, lenses, lighting and
specialist software;
- arranging still life objects, products, scenes, props and backgrounds;
- Outstanding customer service and satisfying customers need
SAMS Travel Limited and Co – Front desk & Travel Consultant (Jan 2013 - Aug 2014) Lahore,
Pakistan
Job Outline:
- Answering calls and following the leads to generate sale
- Booking tickets, by using GDS
- Adding additional services to a booking like seats and meals
- Dealing with walking clients.
- Hotel Bookings and handling VISA requirements
- Any additional task that would enhance the betterment of the organization
S.P.Z.A Call Center – Call Center and Sales Representative (Oct 2010 - Oct 2013) Lahore,
Pakistan
Job Outline:
- Sales Planning & Reporting
- Answering calls and following the leads to generate sale
- Being up to date with the customers regarding latest promotions
- Maintaining and updating customer database
- Office Administrative issue’s identification and resolution
- Achieving a target to generate revenue for the company
FURTHER ACHIEVEMENTS AND INTERESTS
- Excellent presentation and time management skills
- Committed follower of current technology, marketing sales and customer service
- Fluent in English, Urdu and Punjabi
- Keen sportive interest in Gym, and tennis.
REFERENCE
Available on request