1. Ahmed Ramadan Abd el Badei
Address: 4-kanysa street – manshyet -el- sadr-Egypt.
Mobile: (002) 01119918939
Telephone: 02-24923694
E-Mail: ahmedramadan902002@gmail.com
Career Objective
I seek a challenging position in the area of application support and/or business analysis
in an organization which would fully utilize my academic background and business
experience, and that would develop my technical and interpersonal skills.
Work Experience
1- International Turnkey Systems (ITS) – Egypt Jun 2011 – Current
Senior Functional Specialist – Core Banking, Application Support, Banking Group
Job Duties:-
1. Develop new features in the system (mainly banking Systems).
2. Providing core banking system remote/on-site support to 20+ banks and
investment companies in the MENA region and Malaysia
3. Investigating problems, suggesting solutions, and reporting to Development
center.
4. Handle customer problems based on its impact within the agreed SLA.
5. Looking into miscellaneous matters related to system functionality and
performance.
6. Fixing diverse issues by writing, testing & running scripts on the customer's
environment.
7. Ensuring completeness of root causes for major /critical incidents, and where
possible resolve or provide workarounds, suggestions and improvements to
mitigate future incidents
8. Answer the Customers inquiries about system features and behavior.
9. Handling many customers at the same time.
10.Driving changes in a technical work environment
11. Covering multiple projects in parallel.
12. Interacting customers and senior management
13. Interacting , coordinating with both internal and /or external partners
14.Setup system on LIVE and/ or TEST environments in a way that fulfills
the needs of end user.
15. Developing reports according to the business needs.
16. Translating user’s requirements into technical / application terms.

2. Education Reference
 2011-2012
Diploma of Software Engineering in ITI "Information Technology Institute"
– Professional Developer Track
 2006-2011 
B.Sc. Faculty of Science–Ain shams University  
Grade: Good 
-Graduation project: Point Of Sale
Graduation-project Grade: Very Good
Courses
 ITIL® Foundation Certificate in IT Service Management
Certificate number: 00130027 score 38 out of 40 (95%)
Technical Skills
Programming Languages/Technologies:

 C#
 C++
 C
 SQL
Database Management Systems:
 Microsoft SQL Server
 Sybase Adaptive Server Enterprise
 Oracle ( Basic Concepts)
Web Development:

 ASP.Net & MVC 
 SharePoint 2010 Development 
Software Architecture:
 UML (Unified Modeling Language) 
 Agile Software designing  

Business Intelligence technologies:
 Microsoft Business Intelligence Tools (SSIS,SSRS,SSAS)
 MS Performance Point Server
 Data warehouse
 Define BI application requirements.

3. Conceptual Knowledge
 Deep understanding of the Object Orientated Concepts. 
 Documenting and Designing Business Applications. 
 Good understanding of Database Design concepts. 
Personal profile
 Highly Motivated and creative. 
 Can work in a team or individually according to the job
requirements. 
 A problem solver. 
 Hard Worker. 
 Interactive and fast learner. 
 Multi-tasking. 
 Good communication and presentation Skills 
 Strong analytical Skills 
 Result oriented and takes initiatives to get things done. 
Languages
 Arabic: Native or bilingual proficiency.
 English: Full professional proficiency.
Personal Information
Birth date: 1 February 1990.
Nationality: Egyptian.
Resident of: Cairo, Egypt.
Marital Status: Single.
Military status: Exempted
References
Available upon request