1. Mohamed Essam Abd el Salam Sweif
Personal Data
 Date Of Birth : 26 February 1988
 Marital Status : Single
 Military : Exempted
 Address : 27 tower ,Zahraa El Maadi, El Maadi
 Mobile number: 01007937932 - 01111125742
 Email: Mohessam99111@hotmail.com
Objective
 To have new challenges in new positions
 To gain experience and develop new skills in banking , and to earn a good
position in a well-respected, known bank
 To get CFA degree on the long term.
Education
 2009 Graduate of Helwan University, faculty of commerce and business
administration(English section) Accounting department
 2005 Graduate from Maadi Canal Language School, with Grade of 91 %
Work Experience :
 17,October 2010 – Present, Employee in
Intesa SanPaolo (Bank of Alexandria) – Loan Admin department
Position: Facility management processing officer
Duties:
 Review and activate credit approvals on the system after being approved by the
documentation department
 Handle any issues raised by the system during activation or afterwards with the IT
department
 Coordinate with the IT department to provide reports to higher management
 Coordinate with the IT department to test and implement any new products related to
corporate ,SME's or non performing products
 Test and implement any new applications related to the corporate and SME's
 Participated in the creation and implementation of the guarantors and related parties
application on the banking system
 Participated in the creation and implementation of ECA (Electronic Credit application), A
program designed to apply and track credit approvals using the data on the core banking
system
 Handling all CBE issues related to the customers as well as CBE reporting
 Participating in data cleaning process
 22,July 2009 – 22,March 2010
Etisal International Company
Position: off shoring customer service representative
Duties:
 Acted as a frontline interface with customers of Etisalat in UAE (United Arab Emirates).
Role involves responding to customers over the phone and resolving their inquiries
regarding contact numbers of companies and individuals within UAE.
 Ensure service level agreements are met and maintained

2.  Work as part of a team to ensure offering world-class Customer Service at all times
 Be proactive in regards to the improvement of processes and procedures
 Communicating new process and policy updates to team members.
Courses and Certificates:
 Credit course certificate as of 25,September 2014
 Oracle Forms developer certified professional as of 12,October 2010
 Oracle PL/SQL developer certified Associate as of 10,October 2010
 Oracle Database SQL Certified Expert as of 10,October 2010
 Oracle Computer System Programmer and Analyst,Cairo University-RCSC. Center 14,april
2010
 Java Programming (Standard Edition), Cairo University –High Tech Center 3,spetember 2007
 Basics of Capital Market ,Helwan University 3,September 2007
Training:
 "Effective Communication skills" training, Dale Carnegie 8,April 2015
 "Get Focused Get results' training", Dale Carnegie 15,june 2015
 Soft Skills Courses:
- Leadership
- Time Management
- Power of Teams
- Public speaking
- Career Planning
- Social Entrepreneurs
Computer Skills
 Excellent in navigating the Internet and searching for information
 MS Office (Word, Excel, PowerPoint .. etc)
Languages
 Arabic : Mother tongue
 English : Fluent
Hobbies and Interests
 Reading
 Sports Practicing (Rowing, Boxing, MMA …etc)
Reference
 References will be furnished upon request