1. Kafka V. Jean Mary
8 Elm Street
Everett MA 02149
(941)3067161
Kafgol989@yahoo.fr
CARRER OBJECTIVE
To obtain a position in a field of computer networking that allow me to apply my skills and education and
provides me with the opportunity for advancement
EDUCATION
Associate in Applied Science Degree-IT Computer Networking Systems Started June 2014
ITT Technical Institute, Wilmington, MA
SKILLS
Technical
• CSAA Certification Training (1 & 2)
• System: Microsoft Windows (1998,2000, 2003, XP, Vista, 7, 8 and 8.1)
• Hardware: PC’s
• Software: Microsoft Word, Excel, PowerPoint
• Technical support/ Customer Service: Troubleshoot hardware /software, Software installation
• Active Directory/ Linux
• Communication Skill: Speak three languages; English, French and Creole
General
• Customer Service, Project Management, Teamwork and Teambuilding, Personal Productivity,
Organization, Time Management, Typing
WORK HISTORY
Tier 2 support technician (Engineer)
G4S Technology
21 North Ave Burlington MA 2014 – present
Job description
• Act as the first level of escalation and resolution for technical support issues in the technology service
center
• Provide technical support to NOC personnel, technicians in the field, corporate customers, and end
users for complex security, networking, and video products around the word. Support is provided to
corporate customer, security integrators, and end users remotely via telephone.
• Document problem resolutions, technical features and fixes in the TSC’s various incident tracking
software packages

2. • Install software/hardware, identify and resolve most PC related problems, and utilize various tools to
assist in problem resolution
• Administer and troubleshooting a LAN/WAN – TCP/IP environment using windows 7, XP and
Microsoft server
• Resolve issues by using quantitative, analytical and written communication and interpersonal skills
Security officer
Madison Security Group
Kirk Street Lowell MA 2014 - 2015
Job description
• Work on many sites
• Provide a secure environment from those site
• Train 4 new staff members, so far
• Read map and follow instructions for the best
Truck driver 2012 - 2014
LSG Sky Chefs, Logan Airport MA
Job description
• Trained over 10 new staff members during term of employment
• Observed all applicable safety practices while operating the company truck
• Cather fly rapidly and safely
• Responsible for timely delivery products regardless of weather
• Provided excellent customer service to business and individuals
• Did inventory when I’m back at the warehouse
Group Leader 2010 - 2012
PGT Window Factory Venice, FL
Job description
• Lead a group to reach expectation
• Train over 10 new staff during term of employment
• Build window and door
• Operate heavy machinery to cut glass and left them
• Inventory in my group