1. Personal details:
Name : Ahmed Sayed Ahmed Abdel Fattah Khattab.
Date of Birth : 03/23/1987.
Marital Status : Married.
Nationality : Egyptian.
Phone No : +201202494180.
Military Service : Completed.
E-mail : ahmed_kh1987@hotmail.com
 BSc of Computer Science, Faculty of Computers and Information, Menoufia University, Egypt.
 Diploma in Computer Networking (Microsoft Windows Server 2008 Administration) at AUC Egypt.
 MCSE 2003, CCNA, A+, N+, IT Essentials and Project Management (Microsoft Project).
Career Objective:
Challenging position with a dynamic group that will permit me to utilize the skills developed through work
experience and educational background and allows professional growth with an opportunity to excel.
 Supervisor, Technical Support at Abdul Hameed Al Sane Schools- Kuwait: (Sept 2015 till present).
 Monitor and administer Virtual computing server (N-Computing with VSphere) for internal School
labs and servers.
 Take in charge all IT sales and quotations regarding the new items.
 Make IT plans for purchasing, maintaining, installing and performance issues.
 Install and administrate Kaspersky Security Center for Business.
 Maintain and follow updates to specific softwares used by the company.
 Installation of new and additional domains in new or existing forests, creating user accounts,
applying group policies and all other related administration staff.
 Good usage and plan for testing pre-planned servers on VMWare and Hyper-V Technology.
 Administer some specific workstations that is working with some specific softwares like student
registration program and queue system machines. Also data card machines.
 Maintain all school computer labs including some different software and hardware needs.
 Plan, organize, schedule and supervise the day to day technical support operations, which
encompasses all troubleshooting, approvals and installations.
 Lead, manage, develop, train, review performance of staff and exchange experience as required.
 Tracks the work of IT or maintenance staff to ensure that all jobs are completed on time, within
budget, and to customer specifications.
 Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement
from staff and foster a positive team environment.
 Measure, monitor and maintain customer service and satisfaction.
 Suggests changes to products or services to fulfill customer needs.
 Faster good customer relations and service at all times.
 Manage, follow-up and maintain all service contracts/agreements and warranties.
 Develop and maintain department policies, procedures and processes, as required.
 Manage service parts inventory.
 Manage and follow daily backups.
 Perform other duties and projects assigned by management.
 Officer, Technical Support at Mohamed Nasser Al-Sayer & Sons Est.Co. W.L.L- Kuwait
(Jan 2015 till Aug 2015).
 Install, configure and upgrade Windows operating system, Office packages and other software on
desktops as requested by end user.
Education:
Experience:

2.  Check, receive, install and update every user received assets with DRFs.
 Upgrade PC memory, hardware when requested by user and approved by managers.
 Termination of the cable related to network.
 Be able to differentiate between cable types.
 Checkup every month for Windows, Microsoft Office and adobe updates at user workstations in
assigned locations.
 Analyze hardware problems reported through IT Service Request and send hardware unit to Al
Dhow Information Systems workshop for further investigation or replacement.
 Installing and configuring SAP client GUI as per the company need.
 Troubleshooting for the issue related to Network and cables, Switches, Routers, etc.
 Aware for IP and unified communication telephony system.
 Configuring SNOM, Astra and Spectra-link wireless phones (MS Lync Compatible IP phones)
 Working on Exact Synergy portal to follow users’ requests.
 Working on Time attendance sheet system to commit my whole day performance.
 Working on HRMS to maintain my HR issues like my attendance summary, salary payslips, annual
vacation, delay and work penalties and warnings if found.
 Check every user received assets and able to make preventive maintenance
 Verify availability of barcode identification numbers on new IT equipment’s and dispatch to
respective locations after approval from Manager-IT.
 Troubleshooting of telephony system digital or analog.
 Rearranging cables and organize network and communication cabinet.
 Testing connectivity between locations (Fiber, DSL,...etc.).
 Update asset records of concerned resource profiles in e-synergy.
 Rearrange and testing the MOC telephone lines.
 Prepare assets track report containing updated locations of IT equipment and software installed in
workstations, at concerned locations.
 Providing technical support whenever need for the internet connectivity.
 Aware about UPS and how it's operate.
 Maintain record of obsolete IT equipment at assigned locations for shifting to Al Dhow Information
Systems workshop.
 Computer Teacher at Ajial Bilingual School- Kuwait. (Nov 2013 - Jan 2015).
 Online Technical Support and Call Center Agent at Zajil Telecom, KEMS Internet Service Provider
Company for home users support - Kuwait. (Sept 2012 till Oct 2013)
 Monitoring online customers and following offline customers with a simple way troubleshooting.
 Tracing online customers if they have any online problems like no browsing, authentication drop or frequent
disconnection problem to maintain high customer satisfaction levels.
 Have access to different DSLAMs where I can access the customers ports they are connected to do the best
troubleshooting and solution at all to their current problems.
 Try to find the best solution that can make the customer satisfied about the service at all and to provide user
support accurately and consistently.
 Escalate difficult cases that I can't find a fast and satisfied action to the correct group.
 Open & close service requests, as well as manage the classification, assignment, tracking, & completion of
requests.
 Working on HRMS to maintain my related thing to HR department.
 Working on client management system to follow up with our new and existing customers.
 Properly act & respond to instances of dissatisfaction and customer complaints.
 Following with MOC the status of new service subscribers, confirm & update customer details as needed.
 Define, communicate, monitor & track issues to ensure a high degree of customer satisfaction.
 Follow-up with the requests to be sure that it’s solved & if the user satisfied with the solution and keep users
informed on status & progress.
 Support may be given in via telephone, remotely, e-mail and on site field visits
 IT Salesman at Best Al Yousifi (Panasonic) Kuwait (June 2012 to August 2012)

3.  IT Technician at Al-Wahba for food Industries. Egypt - Obour Industrial City (Jan 2012 to March 2012)
 Support all company employees environment such as Desktops, Laptops, Mobiles, IP Phones and client
applications.
 Monitor the status and progress toward resolution of all open incidents.
 Talking staff/clients through a series of actions, either face to face or over the telephone.
 Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
 Following with all employees the daily work and work effectively as a team member.
 Monitoring the company datacenter that contains database servers, domain server, antivirus server
telecommunications server like PBX and firewall server.
 Make daily reports that are required by my manager.
 Conducting my colleagues whenever we have problem and we have to find possible solution that make us all
satisfied.
 Maintain and repair the employees’ accounts and records whatever it is related to domain side or computer
side.
 Monitoring the daily employees’ attendance, making reports and forward it to my manager.
 Monitoring and maintaining the VPN connection between different branches of the company to make sure it
is stable and reliable.
 Creating new customers’ accounts in the active directory regarding their departments and applied policies.
 Creating new extensions for their Cisco or Avaya phones to make it easy to be connected to the whole
company employees.
 Tutor at Nen-global Training Center. ( Jan 2011 to April 2011)
 Handling the new courses mentioned by the training manager.
 Training students on different educational materials like Cisco and Microsoft.
 Monitoring the students’ performance (theoretical and practical).
 Finding the best and correct solutions for the students’ questions.
 Training students on commercial exams online.
 Note: In the same period I was at NEN global I worked as Instructor in MCIT for different educational
materials like MCITP, A+ and N+ as part time instructor.
 One year experience during the military service. (April 2009 to June 2010)
 Two years experience in Al Arabia Company for trading and contracting as a Technical Support.
(Jan 2007 to March 2009)
 Following diagrams and written instructions to repair a fault or set up a system.
 Providing support, including procedural documentation.
 Setting up new user accounts and profiles and dealing with password issues.
 Testing and evaluating new technology.
 Conducting electrical safety checks on computer equipment
 Monitor, repair and evaluate new and existing systems to ensure high performance.
 Installing and configuring computer hardware operating systems and applications.
 Monitoring and maintaining computer systems and networks.
 Taking care of Backups and troubleshooting activities.
 Perform ongoing performance tuning, hardware upgrades, and resource
 Optimization as required. Configure CPU, memory, and disk capacity as required
 One Week summer training at IBM, Ain Shams University, Sept 2008.
Intensive training with great IBM instructors in software engineering, software maintenance and software quality
assurance.
AUC Egypt: MCITP: Microsoft Windows Server 2008 Administration.
High Tech Center: Faculty of Engineering (Cairo University) : MCSE 2003 (Level 1).
IMTS Kuwait: CCNA.
Courses:

4. - Microsoft Certified IT Professional (MCITP) Server Administrator.
- Microsoft Certified Technology Specialist (MCTS).
- Microsoft Certified Professional (MCP).
 PC management - PC build - Application deployment - Reports.
 Networking - DNS, DHCP, File sharing, Printing, WLAN, VLAN, switch & router.
 Windows Server 2008 - Understanding some support experience.
 Desktop/Server virtualization - Understanding some support experience.
 Object Orient programming.(Some Java J2SEE concepts and programing fundamentals)
 Great ability to create user manuals and software documentation based on SDLC.
 Great ability to learn online, learn faster, make demos and work harder.
 Good knowledge on presentation softwares like MS PowerPoint, Prezi and able to learn more.
 Excellent use of Google Apps online (Gmail, Drive, Docs and other apps)
 Previous software installations, configurations and operating systems knowledge based on some
projects on demand.
 Arabic : Mother Tongue (Excellent reading, writing and speaking)
 English : Very Good (spoken) Excellent (read and write)
Ready upon request
Certificates:
Technical Skills:
Languages:
Refrences: