W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
Are u the one-The Employer is Looking For
1. Are you the one…….
The Employer is looking for???
Emotional Intelligence
Character Strengths
Leadership
Dr. Muhammad Yahya Noori
Assistant Professor
Dow International Medical College
Dow University of Health Sciences
7. Emotional Intelligence:
…….Your pathway to success
Ability to understand and manage your own emotions, and
those of the people around you.
Adopted from the work of Daniel Goleman
9. Components of Emotional Intelligence
2
Self Regulation
1. Know Your Values
2. Hold yourself Accountable
3. Practice Being Calm
10. Components of Emotional Intelligence
3
Motivation
1. Re-examine Why are you doing what
you are doing.
2. Know Where you Stand
3. Find Goodness in Everything
11. Components of Emotional Intelligence
4
Empathy
1. Put yourself in Other Person’s shoes
2. Pay attention to Body Language
3. Respond to Feelings
12. Components of Emotional Intelligence
5
Social Skills
1. Learn How to Manage Conflicts
2. Improve your communication Skills
3. Praise, Praise, Praise….. But Justly
14. The Character Strengths
Domain 1: Wisdom and Knowledge
1. Creativity [originality, ingenuity]:
2. Curiosity [interest, novelty-seeking, openness to
experience]:
3. Judgment [critical thinking]:
4. Love of Learning:
5. Perspective [wisdom]:
Cognitive strengths that entail the acquisition and
use of knowledge
15. The Character Strengths
Domain 2:Courage
1. Bravery
2. Perseverance [persistence, industriousness]
3. Honesty [authenticity, integrity]
4. Zest [vitality, enthusiasm, vigor, energy]
Emotional strengths that involve the exercise of will to accomplish
goals in the face of opposition,
external or internal
16. The Character Strengths
Domain 3: Humanity
1. Love
2. Kindness [generosity, nurturance, care,
compassion, altruistic love, “niceness”]
3. Social Intelligence [emotional intelligence,
personal intelligence]:
Interpersonal strengths that involve tending and
befriending others
17. The Character Strengths
Domain 4: Justice
1. Teamwork [citizenship, social responsibility,
loyalty]:
2. Fairness:
3. Leadership:
Civic strengths that underlie healthy community life
18. The Character Strengths
Domain 5: Temperance
1. Forgiveness
2. Humility
3. Prudence
4. Self-Regulation
Strengths that protect against excess
19. The Character Strengths
Domain 6: Transcendence
1. Appreciation of Beauty and Excellence [awe,
wonder, elevation]
2. Gratitude:
3. Hope [optimism, future-mindedness, future
orientation]
4. Humor
5. Spirituality [faith, purpose]:
Strengths that forge connections to the larger universe and
provide meaning
21. Jahangir Khan
Doctors advised him against Physical Activity
Rejected by selectors in 1979
In the same year, his brother died while playing
Squash.
In 1981, at 17, He become the youngest winner
of World Open
Won the World Open 6 times and British Open
10 times
He won 555 games consecutively, the longest
winning streak in an athletes in any Sport.
22. Shoaib Akhtar
Multiple injuries throughout the career.
Doctors had to remove fluids before his matches from
his knee joints
Completely flat feet since birth.
He could barely walk when he was 5 years old. But
when this champion bowler started running,
23. On an Average of 5 hours/day
You would need 2000 days…..
Or About 5 and a half years of hard
work…
Mastery:10000 Hour Rule