BiographyCareer SummaryProfessional Experience BIOGRAPHYAchievementsQualifications IT Professional Consultant | Incident Manager | ProblemSkills William Giba Manager | Certified Critical Situation Manager | Project Plano, TX Management at Princeton Information, LTD ConsultancyEducationGoals & Objectives William Giba represents the strategic focus, vision and matureRecommendations judgment gained during a successful career supporting small to large IT projects, relocating Mainframe processing complexes, providingHonors & Awards Disaster Recovery Plans and engineering telecommunication networksConnect with Me to generate sustained positive results. Leveraging diverse technical assignments, business optimization and IT processing skills, William’sClosing Comments more than 25 years of progressive in-depth experience has enabled him to significantly impact profitability and improve growth objectives for organizations for which he has served as a strategic partner and proactive key positioned corporate IT source and contributor. He is an Impact Player building global alliances for high-profile multi-industry organizations that are establishing a pronounced presence in the new marketplace for IT services. Placing diligent attention to exceptional levels of client satisfaction and bona-fide Customer Relationship Management practices…“I maximize the nominal successes into totally phenomenal successes benefiting all key stakeholders” Mission Statement: Deliver sustained customer support services that ensure Enterprises will excel in managing their business processing and availability of resources while exceeding expectations and growing responsible and respectable industry-wide relationships and leaderships.View Complete resume AREAS OF INTEREST:as a Word document • Ensuring end-to-end service quality and "industry-best" customer service execution. • Network and Data Centre Operations support technician • Social Media practices and developing new CRM IT partners • Key stakeholder support for achievement of goals and organizational objectives.
BiographyCareer SummaryProfessional Experience PROFESSIONAL EXPERIENCEAchievementsQualifications • 2011 - Present IT Professional Consultant at Princeton Information, Ltd Consultancy Services, Jersey City, NJ.SkillsEducation Senior IT Major Incident/Problem Manager consultingGoals & Objectives onsite for the MetLife Bank and Home Loans organization.Recommendations Review client baseline and inventory management.Honors & Awards Analyze and collaborate recommendations to enhanceConnect with Me processing procedures. Research all triggered Incidents.Closing Comments Inspiring continuous process improvements and strategies for Incident/Problem Remedy ticket investigations to The World of Service Management include Known Errors with a work-around or resolution. Incident Management: An unplanned interruption to an IT Extensive collaboration with relevant team members, Service or a reduction in the support technicians and leadership to resolve and Quality of an IT Service. improve the ITIL Incident/Problem Management process. Problem Management: Aims Problem Management ticket and Root Cause Analysis to resolve the root causes of incidents and thus to minimize document creation for major Incidents and multiple high- the adverse impact. severity events that are related to exacting issues. Result is higher availability of IT services and Return-To-Service. Incident engagement for high-severity issues affecting the Jersey City, NJ nationwide FMG MetLife Bank processing environment. Contributing to Remedy report generation for weekly and View complete resume monthly metrics review and distribution to MetLife as a Word document leadership. Elimination of weekly Aging Report increases. NEXT William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net
BiographyCareer SummaryProfessional Experience PROFESSIONAL EXPERIENCEAchievements • 2005 - 2010 IT Managing Consultant Critical Situation ManagerQualifications at Affiliated Computer Services, Inc., now XEROX in Dallas, TX.Skills High Availability – Global Certified Crisis Management for (13)Education Universal Mega IT Data Centers supporting clients in more than 100Goals & Objectives countries across the globe ensuring the ‘pulse’ of business operations is always available from a central Operations Center.Recommendations Saving the client SLA penalties and downtime $$$$ in the CriticalHonors & Awards Situation Incident/Problem Management and Critical Power role.Connect with Me Escalation/coordination point-of-contact for all Mission Critical and /Closing Comments or SLA impacting Severity 1 incidents to include outages for the ACS Commercial Solutions Operations and Engineering Enterprise. ThisCritical Situation: A crisis is a highly visible position to the Senior Executive Management ofmanagement process applied ACS and ACS’ diversified client list of (450+ influential brands).when normal escalationprocesses are insufficient to Assertive at driving restoration progress of all Severity 1 incidentssatisfy all customer needs for across the ACS Enterprise. Engage in and take ownership ofrestoration of normal services. restoration for any major client impacting service interruption in aEnd-to-end management of 24/7/365 Enterprise Data Center operations environment. Ensurehigh severity 1 incidents in the Root Cause Analysis completion for all incidents and problems.Enterprise and clients that areextending globally. Collaboration with C-Level Management, clients and internal / external personnel for improvement of Critical Communication Management and Situation Crisis Control methods, processes and procedures. Full engagement of the Command and Control process is applied. Validation of all changes that were implemented. Rapidly mobilize the relevant teams within the organization as Dallas, TX quickly as possible to minimize the adverse impact on business View complete resume operations. Immediate restoration of vital services to clients through as a Word document engagement of virtual teams will establish bottom line results. Key contributor to the CritSit Certification course development. NEXT
BiographyCareer SummaryProfessional Experience PROFESSIONAL EXPERIENCEAchievementsQualifications • 2003 - 2005 RF Drive Test/Optimization Engineer at eXpertSkills Wireless Solutions, Inc.- Cellular Network Maintenance.Education Nationwide drive test analysis of Cellular network performanceGoals & Objectives and quality standards for multiple national voice carriers.Recommendations Performed extensive call performance analysis to determineHonors & Awards call quality, dropped call resolution, Cell site failure, RF signal strength characteristics, changes in call traffic patternsConnect with Me and adjustment of network parameters as required.Closing Comments RF signal measurements and fault isolation for the National 9-1-1 Emergency Response network from El Paso to McAllen, TX on the U.S. / Mexico border. (Sprint supported effort) • 2000 - 2001 Sales Support Engineer at SunGard Recovery Services – Disaster Recovery planning and support. Vienna, VA Engineered and designed small, medium and large-scale telecom disaster recovery networks for a business continuity and Internet compliant solution to support Fortune 500, Blue Chip firms and Private Equity institutional clientele. Philadelphia, PA Administered LAN, WAN and VPN architectures adapted to a global ‘DS3’ dedicated backbone enterprise that is View complete resume as a Word document privately managed for client designated data recovery testing schedules and Disaster Recovery support efforts. Business Continuity planning and support. NEXT
BiographyCareer SummaryProfessional Experience PROFESSIONAL EXPERIENCEAchievementsQualifications • 1984 - 2000 Electronic Data Systems, Inc. – Global NetworkSkills LAN/WAN Engineer supporting EDS*NET architecture.Education Planned, designed and implemented physical and logicalGoals & Objectives communications networks serving distributed systems across wideRecommendations area networks domestically and internationally.Honors & Awards Managed and coordinated large-scale projects through theConnect with Me implementation phase connecting customer VPNs to the EDSClosing Comments ‘backbone’ worldwide network. Supported installation and initial testing exercises. Continued with contractual support efforts. Administered NCP Generation configuration implementation to support telecommunications solutions for SNA and LAN/WAN configured networks accessible via EDS*NET and IBM 3745 Front- Proud To Be Ex End processors located on the EDS Plano Campus and remotely. Supported project implementations and Client/Server integration’s for large-scale desktop user database. Implementation of workstation security and proprietary software packages for client processes. Plano, TX Technical network support for the EDS worldwide EDS*NET “backbone” network and clients processing at global locations.View complete resumeas a Word document 2000 Global Engineer III for MCI WorldCom communications network architecture. Transitioned - EDS to WorldCom via division contract. NEXT
BiographyCareer Summary I WORKED HEREProfessional Experience “Working to improve the face of IT”AchievementsQualificationsSkills Consultancy ServicesEducation Bank, N.A. and Home LoansGoals & ObjectivesRecommendationsHonors & AwardsConnect with Me South Texas OperationsClosing Comments Affiliated Computer Services, Inc Credit Cards NYC, NY Working Skills;• Global Incident/Problem and (Crit-Sit) Manager for large 450+ client base.• Network Engineering and Alpharetta, GA Facilities SunGard Disaster Recovery Planning Data Centre/NOC support.• Disaster Recovery Planning and support with B2B Continuity planning.• Wireless Networks. Wireless• Multi Industry knowledge. Verizon Wireless Operations• Social Media, Social EDS Plano Campus Facilities Interactive on the Internet• ISO/IEC 20000 Framework Certified. View complete resume as a Word document Cross - Functional eXpert Wireless Solutions, Inc Electronic Data Systems, Inc
BiographyCareer SummaryProfessional Experience QUALIFICATIONS Commitment | Integrity | RespectAchievementsQualificationsSkills Strategic and Tactical Global Enterprise Impact Player /Education Consultant for IT Service Management DeliveryGoals & Objectives • High-Powered Senior Information Technology Top Tier-1Recommendations Senior Service Manager with two decades plus of diverse andHonors & Awards successful experience implementing innovative, mission- critical IT / IS solutions in high-pressure environments. MajorConnect with Me League Corporate Impact Player with hands-on experienceClosing Comments expanding or enhancing process attributes, improving efficiency, consolidating or integrating systems and business processes. Delivering significant improvements in quality, performance and security while minimizing major infrastructure downtime. Focused attention with exceptional ability enhancing business practices and data-driven decision-making. A proactive visionary advocate developing new universal relationships that make a difference in the ITITIL Problem Manager services marketplace. An inspired IT professional who has devoted years of experience in the technical support of multi- platform systems and business critical applications is now focused on IT Service Management Delivery for the Certified Incident/Problem Management framework platform in the View complete resume production services infrastructure enforcing best practices. as a Word document • Purveyor of Inspired Performance and Premier Service Excellence • Tenacious, strength in ownership, accountability and responsibility • "Success is liking yourself, liking what you do, and liking how you do it."
BiographyCareer SummaryProfessional Experience SKILLS Information Technology and Services ProfessionalAchievements 1984 - 2000Qualifications • Data Center Operations support / Network architecture support / NOCSkillsEducation 1988 - 2018Goals & Objectives • Licensed Technician Radio Operator RF Communications - FCC Technician Plus Radio Operator LicenseRecommendations Extra-activity: EchoLink N5NEU Node: 456249 (VoIP) GlobalHonors & Awards Repeater Communications. Worldwide connectivity to (162) countries.Connect with MeClosing Comments 2006 - 2006 • Certification Global Critical Situation Management/Crisis Response - Affiliated Computer Services, Inc. (Certified Crisis Management) Instrumental in the development of key technical designs for the ACS Critical Situation Management Certification program and studies for Crisis Management Response curriculum.* Achieved "Certified Status" in 2006.* ISO 9001 : ISO20000 Certified in Critical Situation Incident/Problem Management resolution. 1984 - 2012 Skill set • Microsoft Windows 95/98/2000/XP/VISTA/7 - Microsoft Office Suite 2003/2007 - Microsoft Outlook 2003/2007 – Lotus Notes R 8.0.2 – Visio32/2003 - Windows NT – MS PPT - IE – TCP/IP – FTP – IBM PC/Laptops, Mainframes and TSO/ISPF. Wireless cellular networks. Call Center Management/Trouble Ticket system experience and View complete resume Peregrine Service Center/BMC Remedy Ver 7.1 Incident/Problem as a Word document Management ticketing tools. Helpdesk support and related client interfacing skills and tools. SharePoint, PeopleSoft and Citrix platform experience for added support. Full Incident/Problem Lifecycle process.
BiographyCareer SummaryProfessional Experience EDUCATIONAchievementsQualificationsSkills 1988 - 2018Education • Licensed Technician Radio Operator RF Communications - FCC Technician Plus Radio Operator LicenseGoals & Objectives Extra-activity: EchoLink N5NEU Node: 456249 (VoIP)Recommendations Global Repeater Communications. Worldwide connectivity toHonors & Awards (162) countries.Connect with MeClosing Comments 2006 - 2006 • Certification Global Critical Situation Management/Crisis Response - Affiliated Computer Services, Inc. (Certified Crisis Management) Instrumental in the development of key technical designs for the ACS Critical Situation Management Certification program and studies for Crisis Management Response curriculum.* Achieved "Certified Status" in 2006.* ISO 9001 : ISO20000 Certified in Critical Situation Incident/Problem Management. 2005 - 2005 • ETF Certificate SAN Data Storage - EMC Corporation EMC - Storage Area Networks (SANs) training. View complete resume as a Word document NEXT William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net
BiographyCareer SummaryProfessional Experience EDUCATIONAchievementsQualificationsSkillsEducation 1988 – 2018 License ValidationGoals & Objectives • RF Communications - FCC Technician Plus RadioRecommendations Operator LicenseHonors & Awards Extra-activity: EchoLink N5NEU Node: 456249 (VoIP)Connect with Me Global Repeater Communications. Worldwide connectivity toClosing Comments (162) countries. • AA Electronic Technician - Academy of Aeronautics, Queens, N.Y. Additional Career Development Training • Cisco Network Equipment Classes • Project Management Workshop • EDS Leaders Internship Program – 26 week curriculum • Quality Assurance Program – Commitment to Quality • Miscellaneous IT Vendor sponsored equipment classes View complete resume • EDS (OPD) Operations Development Program as a Word document • View my Google profile page at the URL identifier below: https://profiles.google.com/bill.giba#bill.giba/about
BiographyCareer Summary GLOBAL EXPOSUREProfessional Experience Globally Managed Technology ServicesAchievementsQualifications Complete National and Worldwide client support skills and solutions directed at minimizing overall impact to the organization during the ‘Critical IncidentSkills Lifecycle Period. "The pulse of Globalized Strategic business is myEducation business. When the pulse of business stops, the impact affects the bottomGoals & Objectives line". A "perfect fit" Mission Critical Situation Incident/Problem Manager for todays unexpected Enterprise/Operations Command Center crises.RecommendationsHonors & AwardsConnect with MeClosing Comments 1 2Task:Manage all coordination,communication, andescalation of incidentsimpacting the delivery ofservices to clients,through an establishedIncident ManagementLifecycle processcovering globally highseverity incidents. View complete resume 3 4 as a Word document For year 2011 there will be 1.2 trillion gigabytes (GB) of data created, equivalent to 75 billion 16 GB iPods. That’s more than enough for every NEXT person on earth to own 10 iPods. Management of this data is paramount.
BiographyCareer SummaryProfessional Experience I HAVE MANY STRENGTHSAchievements Ingenuity | Perspective | OriginalityQualifications A hybrid IT-business professional with combinations of both business and technology knowledge, experience, and skills sets unlike those found in traditional IT organizationsSkills preparing the talent needed to thrust forward in the Incident/Problem Manager role.Education Strengths in FocusGoals & ObjectivesRecommendations focusedHonors & AwardsConnect with Me Strong ValuesClosing Comments inspired integrity GOLD Member Displaying a unique blend of thought- engagement, empathy sales and understanding, and the ability to trust orchestrate and deliver beyond the experienced reactive near-term. tenacious View complete resume supportive commitment purpose-driven as a Word document William has a broad range of expertise and experience with many industries and work environments. This digital resume reflects the support he has provided personally, technically and corporately to high-profile Fortune 500 clientele and C-Level Executives.
BiographyCareer SummaryProfessional Experience They were kind enough to say…AchievementsQualifications • “William is a true professional who is greatly knowledgeable and knows his work extremely well. I recommend him with highest certaintySkills as he exceeded all expectations with his great work in all of hisEducation endeavors. He is a very effective communicator and well organized in all ways. A perfect 10!”” June 14, 2009Goals & Objectives Top qualities: Great Results, Expert, High IntegrityRecommendations Gerald A. Thomas, Aerospace Science Instructor,Honors & Awards Hired William as an IT Consultant in 2009Connect with MeClosing Comments • "One of the nice things about LinkedIn is that you get to know really decent, honest people who sincerely make a difference to the world. William is one of these people and it has been my privilege to get to know him. Without this way of connecting I would never have known William and that would surely have been my loss"” July 1, 2008 Endorsements Daniel Martin, Technical Recruiter, SDC Information Services Inc Was with another company when working with William at Affiliated Computer Services, Inc (ACS) • “Bill has earned the title of professional. His knowledge, skill and grasp of making complex problems into simple solutions is exceptional. I would recommend Bill without hesitation.” March 22, 2005 Bill Vick, Technical Recruiter, Principal at Vick & Associates Member Was with another company when working with William at SunGard View complete resume Recovery Services as a Word document • Visit my LinkedIn profile for additional endorsements (info on slide #21) • Twenty-five valued connections have endorsed William on LinkedIn. William Giba – Plano, TX 75075 - 972.898.1101 – William.Giba@verizon.net GOLD Member
BiographyCareer Summary HONORS AND AWARDSProfessional Experience presented to William GibaAchievementsQualifications Electronic Data Systems 1994 - Ten Years Outstanding Service Award Received numerous "High-Level" Project and Outstanding Customer ServiceSkills Awards for contributions from 1984 - 2000EducationGoals & Objectives MCI WorldCom, Inc. Commendation recipient in 2000 Star Performer in Operations & Technology Award for IT ExcellenceRecommendations supporting the MCI WorldCom Worldwide Global Communications Network asHonors & Awards a Global Network Engineer III member of the Network Operations TeamConnect with Me Sprint PCS Network Operations Honors - Corpus Christi, TXClosing Comments RF Test Engineer for the new Sprint REDI-LINK "push-to-talk" cellular network enhancement pre-release "turn-up" in South Central Texas - 2004 ROCC - Registry of Certified Consultants - 2004 Overachievers Club Member Affiliated Computer Services (ACS) - Certified Global Critical Situation Crisis Control/Response Manager (Incident/Problem) - 2006 Onsite Critical Situation Manager for all Severity 1 strategic Enterprise issues Cambridge Registry - Whos Who of Professionals - 2010/2011. Performance excellence in the Brokerage, Insurance, Credit Card, Telecommunications, Network Support, IT Operations and Banking/Financial Services industries Honored by the distinguished George M. Rhodes representative of the United States Congress in Washington, D.C. Member of the 1st million original subscribers to join LinkedIn.com in 2004.
BiographyCareer Summary MY LOCATIONProfessional Experience Dallas, TXAchievements • Strategically located in the Dallas/Ft Worth Metroplex area of TexasQualificationsSkillsEducationGoals & ObjectivesRecommendationsHonors & AwardsConnect with MeClosing CommentsLocated in one of the mostvibrant areas for careergrowth and housing in theSouthwest. The DFW areahas witnessed substantialgrowth for the past twenty-five years and continues tomaintain steady expansioneven today with the influxof new organizations andthe continuation of start-up housing developments. View complete resume as a Word document Top Influencers in the Metroplex are: EXXON, AT&T, DELL, AMR, J.C. Penney, Texas Instruments, RadioShack, Dr. Pepper, Affiliated Computer Services, HP, Tenet Healthcare, Ericsson, BNSF, Fossil, NEXT Frito-Lay, Sabre Holdings, Lennox Int’l, FedEx, Torchmark Corp., Brinker Int’l, Kimberly-Clark, PepsiCo, MetLife Bank N.A., 7-Eleven, Citigroup, SunGard Availability Services, Microsoft and Southwest Airlines.