1. 1
Faye C. Francisco
83-20 141st #4B
Briarwood, NY 11435
917.687.4394
fayefrancisco@gmail.com
Objective To work in a position where my knowledge, skills and experience will add value to the team in
an academic setting as well as to deliver expectations that contributes toward the mission of
the institution.
Education BFA Temple University, Tyler School of Art, Philadelphia, PA 6/2003
Summary Highly motivated and dedicated individual with leadership qualities
Exceptional communication, interpersonal, and customer service skills
Successful in meeting deadlines with a strong sense of urgency
Excellent computer and organizational skills
Great at multi-tasking in a fast-paced environment
Experience
Icahn School of Medicine at Mount Sinai, New York, NY
Sr. Residency Program Coordinator, Department of Pathology 11/2013-present
• Oversees the planning and coordination of the operational and financial activities of the Fellowships
program (11 programs).
• Under the guidance of the Fellowship Program Director, provides sound guidance and advice on
Fellowships program issues.
• Ensures compliance with current guidelines of the Accreditation Council for Graduate Medical
Education (ACGME).
• Coordinates the day-to-day operations of the department’s Education Office and
Residency/Fellowship program for Fellows/Rotators/Observers.
• Ensures timely submission of completed House staff appointment applications to the Graduate
Medical Education Office (GME) and International Affairs.
• Maintains rotation schedules in New Innovations, as well as maintains accurate records of current
and past fellows.
• Course Manager for the annual Department of Pathology conference
• Graphic Designer for the annual Department Pathology conference brochure

2. 2
Icahn School of Medicine at Mount Sinai, New York, NY
Evaluation and Assessment Coordinator, Department of Medical Education 7/2011-11/2013
• Manage and serve as the compliance administrator for the E-Value evaluation system to students,
faculty and academic staff in the department of Medical Education.
• Under the supervision of the course/clerkship directors; create and/or revise evaluations/surveys for
individual courses/clerkships (years 1-4).
• Post evaluations/surveys to students and educators for 3rd and 4th year clerkships and all other
educational programs using the E-Value evaluation System.
• Provide E-Value training and support to all institutional and affiliate faculty and academic staff.
• Oversee and maintain student evaluation completion compliance at 100%.
• Analyze, prepare and distribute annual comparative analysis reports, which include comparative
data throughout the institution and affiliate sites (years 1-4).
• Analyze data and create summary reports for all courses and clerkships (years 1-4).
• Distribute annual medical student graduates and program director surveys; Data collection, entry,
analysis, compilation, and reporting to Associate Dean for UME & Curricular Affairs.
• Design and conduct focus groups, interviews, surveys and other data gathering approaches;
interpret and analyze quantitative and qualitative data and develop summary reports for
dissemination and presentation.
• Create “How to” instructional documents for students, faculty and staff to view qualitative and
quantitative data about their course, clerkship, or feedback about themselves which are uploaded
in Black Board.
• Present and cross train students in E-Value during Medical Education special events (i.e. Orientation
Year 1 and Year 2 and third year intersession.
• Assist the Office of Curriculum Support with large projects and the day-to-day operations including
telephone coverage, room reservations and assistance to students and faculty.
James J Peters Veterans Affairs Medical Center, Bronx, NY
Program Coordinator, Geriatrics and Research under the VA office of Rural Health (ORH)
-Geriatric Scholars Program (GSP)
-Rural Interdisciplinary Team Training (RITT) 7/2009-7/2011
• Coordination with the project hub site at the West Los Angeles GRECC.
• Coordinating with all necessary parties to ensure successful participation in the MSSM Board Review
Course and QI intensive day.
• Coordinating the one-week clinical practicum for up to ten practitioners at the Bronx VA.
• Coordination of site-specific mentoring and other activities supported under the grant.
• Leveraging with other educational and training programs such as the GRECC and the CNYGEC.
• Working on marketing materials and supplemental grants to continue and/or enhance the Rural
Geriatrics Scholar Program.
• Serves as a liaison with the Hub Site at WLA VAMC and MSSM, including updating materials, updating
the SharePoint site, taking minutes, maintaining binders and other program activities.
• Create marketing materials for training courses and webinars.
• Fields questions related to the project and works closely with the Associate Director of Education and
Evaluation (AD/EE) and the Senior Information Specialist for RITT component.

3. 3
• Prepares and coordinates the preparation of reports and correspondence for the AD/EE and
member of VA office of Rural Health members under the Geriatric Scholars Program.
• Participates in national calls within the ORH GSP planning committee.
• Performs other related duties as assigned.
Icahn School of Medicine at Mount Sinai, New York, NY
Program Coordinator, Geriatrics 3/2008-6/2011
• Coordinate multi-part CME train-the-trainers program that trains non-geriatrician physicians in the
basics of geriatric medicine.
• Assist faculty in curriculum development; prepare and maintain trainee resources, including rosters,
schedules, binders, power point slides, etc.
• Coordinate program outreach and marketing; manage ongoing relationships with trainees.
• Maintain and track course documents including applications, need assessments, rosters, etc. as well
as evaluation and follow up with learners and their home institutions, as appropriate.
• Participate in nationwide consortium for faculty development to advance geriatric education.
Starbucks Coffee Company, New York, NY
Assistant Store Manager 2/2004 to 2/2008
• Supporting the store manager in leading a team of 14 store partners to create, and maintain the
Starbucks Experience for our customers and partners.
• Supervising and directing the workforce, making staffing decisions such as hiring, training, evaluating,
disciplining, staffing and scheduling.
• Managing the store’s financial performance and reviewing store reports daily; cash handling such as
deposits, cash controller of the safe and daily till audits; ordering and inventory; managing store
safety and security.
Computer Skills Proficient in Adobe Creative Suite, Quark Express, New Innovations,
E-Value, Survey Monkey, and Microsoft Office.

4. 4
Professional References
Adolfo Firpo, MD, MPA, FCAP, HFMA
Professor & Director, Pathology Education
Icahn School of Medicine at Mount Sinai
One Gustave L. Levy Place, Box 1194
New York, NY 10029
212.241.6048
Michelle Sainte
Associate Dean, Academic Administration
Icahn School of Medicine at Mount Sinai
Department of Medical Education
One Gustave L. Levy Place, Box 1255
New York, NY 10029
212.241.3103
Judith L. Howe, PhD, MPA
Associate Professor
Mount Sinai School of Medicine
Associate Director/Education & Evaluation,
Director, NY Consortium of Geriatric Education Centers
Principal Investigator, Office of Rural Health Geriatric Scholars Program
VISN 3 GRECC at James J. Peters VAMC
130 West Kingsbridge Road
Bronx, NY 10468
718.584.9000 ext. 3805
Angel Santiago
District Manager
Starbucks Coffee Company
334 Fifth Avenue
New York, NY 10001
917.284.3179