1. JACQUELINE FRANCIS NURSE MANAGER
jacqueline_francis@hotmail.com  301.514.6713 2220 Oakmont Dr.  Riviera Beach, FL 33404
A dedicated Nurse Manager offering extensive experience with both clinical practice and administrative oversight in fast-paced
environments. Excels at providing staff leadership that results in high performing medical units delivering exceptional quality
care. Possesses the ability to implement programs that improve productivity and effectiveness with a focus on patient care. A
recognized leader, consistently promoted to greater levels of responsibility by building a track record of achievement.
Areas of Expertise include:
 Medical Knowledge  Change Management  Policy Development
 Patient Care  Regulatory Compliance  Corrective Actions
 Strategic Planning  Staff Training & Development  Managing Medical Units
EXPERIENCE & NOTABLE CONTRIBUTIONS
MORSE LIFE HEALTH SYSTEM  West Palm Beach, FL  Feb. 2011 - Present
NURSE MANAGER  Jul. 2016 - Present
Deliver key operational and managerial support overseeing all aspects of nursing care for 40 residents on a 24/7 basis.
KEY ACCOMPLISHMENTS:
 Consistently ensure regulatory compliance for all CNA’s and RN’s.
 Regularly review processes in place and identify root cause of any system breakdown or weakness. Subsequently develop
action plans and implement corrective action until task has successfully been remedied.
 Periodically perform employee evaluations, commending areas of strength and working to improve weaknesses.
 Participate in the recruiting and retention efforts, interview prospective employees and performing new hire training.
 Engage with family members and patients, providing education on medical procedures and treatment plans.
 Mentor and coach fellow team members to deliver high-quality, compassionate patient care.
 Promote a positive environment through underscoring the importance of teamwork.
CHARGE NURSE  Feb. 2011 – Jul. 2016
Administered high-quality care to patients successfully completing an array of duties such as: medication administration,
treatments, wound care, respiratory care, patient assessment, monitoring, charting, liaising with family members and evaluating
medical condition of up to 20 patients on a daily basis.
KEY ACCOMPLISHMENTS:
 Liaised with doctors, nurses and medical staff coordinating and executing treatment plans for each resident.
 Built trust with family members and delivered clear medical information and instruction for patient well being.
 Effectively participated as part of a multidisciplinary team mentoring, training and precepting new nurses.
 Achieved positive performance reviews, commending quality of care. Awarded Jun. 2015 Employee of the Month.
 Promoted to the role of Asst. Nurse Manager, effectively managing a team of 3 RN’s and 6 CNA’s on a 40-bed unit.
 Delivered the highest level of medical and rehabilitative care working alongside specialized nurse practitioners and
physician’s assistants during weekly wound care rounds, recording patient progress and status of their wounds.
ADDITIONAL WORK HISTORY
COURTYARD GARDENS REHABILITAION CENTER  REGISTERED NURSE  Jupiter, FL  Nov. 2010 – Jan. 2011
BERLIN NURSING & REHABILITATION CENTER  REGISTERED NURSE  Berlin, MD  May 2010 – Oct. 2010
EDUCATION, LICENSES & CERTIFICATIONS
Associate Degree in Nursing (ADN) – 2010
Certificate in Practical Nursing (CPN) - 2009
WOR-WIC COMMUNITY COLLEGE | Salisbury, MD | Dean’s List, 2007 – 2009
*Certificate of Recognition of Student Excellence Scholarship 2009*
Bachelor of Arts in International Studies – 2003
TOWSON UNIVERRSITY | Towson, MD
License: Registered Nurse (RN), State of Florida – 2016
Certifications: Advanced Cardiac Life Support (ACLS) – 2016 | Basic Life Support (BLS) – 2016