1. MARY ANN BENNETT
Professional Background
Talented Executive Leader with Diverse Healthcare and Non-profit Experience. Accomplished results oriented,
project manager and innovative problem solver with a proven record in creating profitable centers of excellence
with measurable positive outcomes, increased market share, and high client satisfaction. Superior skills in cultural
change and process improvement.
Skill Highlights
Results Oriented Executive Leader
Mastery of successful new service line
development and implementation
Strong project management, process
improvement skills.
Innovative Problem Solver.
Skilled in mediation and customer service.
Skilled in high Legal/Risk mitigation
Licensed Registered Nurse
Expert in successful programming for behavioral
autism care and special education.
Strong crisis management skills
Skilled in regulatory planning and compliance
Successful in fluid strategic planning.
Accomplishments
Created and implemented behavioral health programs for children and adolescents with Autism Spectrum
Disorders that brought a facility from near bankruptcy to 98% occupancy with extensive waiting lists in less
than four years, while competitors in the same environment struggle with occupancy rates.
Created customer satisfaction and grievance programs that were eventually patented, packaged,
marketed, and sold to over 50 hospitals throughout the US and Canada. These programs helped the
facility achieve a national survey 99 percentile ranking in patient satisfaction.
Founded and created programming for a unique non-profit private school for children with ADHD, Learning
Differences and Autism with proven results in achieving high enrollment and accomplishing challenging
student academic and behavioral goals. The school is twelve years old, financially viable, and debt free
with a 1:6 student / special education teacher ratios.
Successfully mediated and mitigated many high risk, serious occurrence, and Sentinel Events which
resulted in minimal liability and financial and reputation damage to the organization.
National speaker for Quality Improvement, Customer Satisfaction, and Autism Behavioral Care.
Opened a Free Satellite Clinic, streamlined processes, and obtained record growth in clients, services
offered, and volunteer providers.
Headed an extensive Project Redesign Project that successfully changed environments, functions, and
processes in every aspect of care delivery from ER to discharge that resulted in innovative new processes,
that decreased LOS, increased efficiency, decreased costs, increased patient satisfaction, and was
submitted for Malcolm Baldridge consideration.
200 Brookside Way, Greenville, SC 29605 | C: 864-884-2375 | maryann4242004@yahoo.com

2. 07/2008 to Current
Travelers Rest, SC
Professional Experience
Chief Operating Officer, Director of Nursing, Director of Autism Services, Director of Quality/Risk
Springbrook Behavioral Health
Chief Operating Officer
Created programs that turned a facility in significant financial distress, threatened with closure into a
thriving psychiatric hospital with purchase offers that doubled in value and have full occupancy and three
month waiting lists.
Opened an in-house pharmacy with significant expected reductions in pharmaceutical costs.
Created Geri-psychiatric service line to increase occupancy rates.
Direct oversight of Nursing Division, Acute Direct Care Staff, Risk Management, Clinical Dietician Services,
Quality Improvement, Autism Care, Applied Behavioral Analysis programs, Infection Control, Employee
Health, Nursing Staff Development, Occupational /Speech therapy programs, and Special Needs School
program.
Facility oversight in absence of CEO.
Director of Nursing
Increased competency and quality of care by aggressively recruiting experienced psychiatric nursing staff,
developing incentives for nursing psychiatric certification, and creating staff development programs based
on evidence based practices.
Revised treatment team and documentation processes based on evidence based practices that became
an integrated part of care treatment process and improved patient safety and the quality of care delivered.
Opened a substance abuse program that increased market share.
Implemented an electronic medication record that significantly reduced medication variances.
Lead 50 direct reports with ultimate responsibility of over 100 FTEs
Developed creative staffing guidelines which significantly decreased overtime.
Responsible for Strategic and Regulatory planning and compliance.
Director of Autism Services
Created an evidence based autism programs that attracted a team of experts, has record admissions,
notable outcomes, and attracts admission for many states.
Created milieu model based on educational programs with self-paced curriculum, all day, year round
school that is producing significant increases in standardized testing scores.
Created separate, low sensory day-rooms/classrooms and sensory rooms that notably decrease client
anxiety and decrease aggressive behaviors and crisis interventions.
Created schedules with appropriate transitions and increased physical activity that have resulted in
progress toward behavioral goals.
Created an integrated special needs school for ASD and behavioral youth that has resulted in increased
academic progress.
Director Quality and Risk Management
Successfully mediated and mitigated high risk, serious occurrence and Sentinel Events which resulted in
minimal liability and financial and reputation damage to the organization.
Developed action plans that successfully addressed issues trended by the Safety Committee, Pharmacy
and Treatment /Infection Control Committee and Quality Leadership Committee.

3. 08/2004 to Current
Greenville, SC
07/2004 to 08/2009
Greer, SC
07/1975 to 01/1997
Greenville, SC
Facilitated process improvement teams to successfully accomplish organizational goals such as
decreasing restraints and seclusion, decreasing medication variances, and increased policy adherence to
patient safety guidelines.
Implemented new crisis intervention system that decreased restraints and staff injuries and workmen
compensation premiums.
Founder, Board Member, Administrative Advisor, Fundraiser
Einstein Academy
Created and opened a private, non-profit special needs school for students with ADHD, Autism Spectrum
Disorders, and Learning Difference that is accredited, debt free, and financially sound. The school
experiences continued growth and waiting lists for admission.
Created programming and processes for the school which has record academic and behavioral outcomes.
Served as Project Manager on a successful extensive renovation that produced an innovative design that
successfully supports the unique learning concepts.
Successfully wrote grants and developed business partnerships.
Implemented business structure to include a governing board and foundation.
Successfully obtained federal and state not-for-profit status.
Incorporated evaluation systems that noted significant test score improvements.
Interventions created at the school resulted in all graduating classes attending regular public High Schools
with minimal accommodations.
Successfully integrated neuron-linguistic and cognitive retraining programs into school's curriculum.
Hired, trained and supervised specialized teaching staff with significant salary savings.
Organized fundraisers to raise approximately $40,000 -$60,000 per year.
Managed a budget that produced a viable school with a 1:6 student to certified teacher ratio and zero debt.
Clinic Coordinator
Greenville Free Medical Clinic
Opened Free Satellite Clinic, streamlined processes, and obtained record growth (400%) in clients,
specialty services offered, and volunteer providers.
Reorganized patient flow to accommodate more patients in less time with same resources.
Developed clinic into one of the most utilized satellite facilities.
Received high patient and physician satisfaction score.
Director of Missions, Patient Relations, Quality Improvement
St. Francis Hospital
Director of Mission, Patient Relations, and Quality Improvement for hospital scoring #1 in nation for
customer service.
Successfully directed all operations of assigned departments which included Patient Relations, Pastoral
Care, Risk Management, Quality Improvement, Ethics, and Patient Satisfaction. Departments consistently
exceeded financial and strategic goals.
Supervised 40 professional employees with low turnover.
Created customer satisfaction and grievance programs that were eventually patented, packaged,
marketed, and sold to over 50 hospitals throughout the US and Canada. These programs helped the
facility achieve a national survey 99 percentile ranking in patient satisfaction.
Hired as a consultant to implement patient satisfaction programs in many hospitals and physician practices
nationwide to improve their patient satisfaction scores.
National Speaker and Trainer on Patient Satisfaction and Quality Improvement.
Successfully mediated many risk and liability issues that resulted in creative win/win solutions and

4. 2017
Athens, Ohio
Mobile, Alabama
Central, SC
Greenville, SC
prevention of litigation.
Served on SC governor's committee and assisted in writing Patient Rights & Responsibilities Act.
Responsible for multi-hospital compliance with Americans with Disabilities Act and Advanced Directives
legislation.
Served as President of Carolinas Society of Patient Advocates.
Successfully implemented Process Improvement programs in 11 hospitals in a nationwide hospital system.
Headed a Project Redesign Committee which completed a successful four month project, off-site to
redesign care delivery systems and functions of space to increase client satisfaction and decrease
operating costs. This committee, under my direction, produced approximately ten extensive project
implementation plans with tasks, time-lines, and measurements that redesigned every aspect of the
patient care process from Admission to Discharge. These innovated plans were successfully implemented
and resulted in decreased LOS, increased efficiency, decreased costs, and increased patient satisfaction.
Spearheaded Quality Improvement projects and created innovative action plans that received Joint
Commission recognition
Charge Nurse, Critical Care and Emergency Nursing. Received commendations from two different
physicians in two different incidences for clinical excellence.
Education and Training
Masters of Health Administration
Ohio University
4.0 GPA
Bachelor of Science: Bachelors in Nursing
University of South Alabama
Recipient of Clinical Excellence Award
Deans List
Business Administration
Central Wesleyan College
Coursework toward Bachelor of Arts in Business Administration
Associate of Science: Nursing
Greenville Technical College
Graduated second in class, Deans List, Recipient of Clinical Excellence Award
Scored in the 99 percentile in Nation League of Nursing Exam
Certifications
Licensed multi-state Registered Nurse
Certification as a quality professional through Coursework at the Institute for HealthCare Improvement
Graduate of South Carolina Hospital Association Management Academy
Certified in Mediation and Conflict Resolution
Affiliations
United Way Women in HealthCare Leadership Board Member