1. Wayne Williams
1415 Linden BLVD, Apt 4G * Brooklyn, New York 11212
(347) 471-9262
waynealaine@aol.com
EDUCATION
Brooklyn College – CUNY Brooklyn, NY
Masters in General Business Management December 2016
Medgar Evers College – CUNY Brooklyn, NY
Bachelors in Business, Concentration in Management May 2014
EXPERIENCE
MTA New York City Transit New York, NY
Department: EVP, Materiel Division 9/ 2012- 12/2014
College Aide/Contracts Management
• Serve as the point of contact for customers on contractual matters. Act as contractual
liaison between company employees and customers, ensuring timely review and
approval / reconciliation of variations.
• Maintain contractual records and documentation such as receipt and control of all
contract correspondence, customer contact information sheets, contractual changes,
status reports and other documents for all projects.
• Provide guidance on contract matters to project managers or other operational staff,
including training to new project managers and other employees in contracting
practices and procedures.
• Monitor competitive terms. Monitor customer satisfaction with our terms and
conditions and contracting practices. Recommend changes.
• Handle on-going issue and change management.
• Monitor transaction compliance by reviewing monthly purchases reports and Invoices
for the NYCT Project Managers.
• Oversee Service Level Agreement Compliance.
• Ensure contract close-out, extension or renewal with senior supervisors.
• Conducted research assignments that required interaction with senior level employees
• Procurement - work with the procurement team to very that bid package budgets are
accurate.
• Financial Reporting - maintain responsibility of the projects weekly and monthly
reporting. This includes internal reporting to upper level management.
• Conduct field inspections at various NYCT locations, to ensure that both the
contractors and vendor are adhering to the guidlines and terms of the implemented
contract.

2. Danice Store Brooklyn, NY
Assistant Manager 5/2009- 6/2012
• Maintained quality of service by enforcing and establishing organization standards
• Ensured all products were accurately tracked priced for sale.
• Assisted customers by answering questions and completing payment transactions
• Overseeing a group of 5-7 employees to provide excellent customer service and
adhering to the organization polices.
• Assist in the purchasing of inventory for the company and maintaining records of all
Purchase Order on a daily basis.
• Count money at the end and beginning of each shift
• Maintain periodic transaction reports
• Meet with upper management to develop new ways of making the business more
efficient for both the customers and the company.
May Pen Police Station Clarendon, Jamaica
Intern Summer 2006
• Collected and recorded traffic tickets issued
• Managed customer service calls such as traffic violations and scheduling court dates
• Assisted officers with day to day data entry and equipment management
SKILLS
Proficient in Microsoft Office (Word, Excell, PowerPoint) and Mac platforms, Supply
Management, Customer Service, Presentation Skills, Analyzing Information and most
Adobe software including Photoshop and Dreamweaver. AS 400, MySQL, Access and
VLC.