Jeffry Wurm has over 20 years of experience in human resources and information technology management. He has held roles as Director of Personnel for the California Air National Guard, overseeing human resources functions for over 800 personnel. Prior to that, he worked in communications and computer systems for the Guard. Wurm also has private sector experience in operations and programming roles at companies including UPS, First Health, and Vision Service Plan. He holds bachelor's degrees in Computer Science and Business Management.

1. JEFFRY R. WURM
4230 Castleton Circle, Mather, CA 95655 ● 916-296-7133 ● jeffry.wurm@comcast.net
HUMAN RESOURCE MANAGER
Energetic, versatile manager with broad based experience in human resource management within varied settings.
Exceptional people management skills combined with proven ability to manage and nurture talent and form strate-gic
partnerships. Expert at implementing processes that improve efficiency. Demonstrated management skills that
enhance productivity and drive sustained organizational performance.
KEY STRENGTHS
Recruitment ● Program Management ● Training ● Employee Relations ● HR Policies & Procedures
Exceptional Communication Skills ● Customer Service Oriented ● Leadership ● Highly Organized
PROFESSIONAL EXPERIENCE
CA AIR NATION GUARD (1994-2014)
DIRECTOR OF PERSONNEL, APR 2002-MAY 2014
• Formulated manpower and personnel plans and programs, including force development, retention, fitness,
promotions, training, benefits, separations and retirement.
• Translated program policy into directives, publications and training manuals, helping to meet all Air Force
and National Guard requirements and maintain consistency throughout squadrons, enabling squadrons to
consistently pass readiness inspections.
• Oversaw training, equipping and compliance of subordinate functional communities consisting of nine
squadrons and over 800 personnel throughout California.
• Responsible for effective management of human resource functions, including payroll, promotions, evalua-tions,
assignments, retirements and separations for over 800 personnel.
• Ensured adherence to affirmative action and equal opportunity standards by advising commanders at all
levels on various human relations issues.
COMMUNICATIONS & COMPUTER SYSTEMS OFFICER, JUN 1994-MAR 2007
• Supported joint service communications and information requirements to effectively manage operations
across air, space and cyberspace domains.
• Managed communication related plans, acquisitions, architectures, information resources, postal opera-tions
and C&I engineering efforts to meet communication requirements for servicing commanders and
airmen.
• Provided information operation capabilities while delivering global information grid.
• Designed, built and managed distributed networking and computing systems.
UNITED PARCEL SERVICE (UPS)
OPERATIONS MAINTENANCE SUPERVISOR, SEP 2000-JUN 2002
• Resolved customer complaints and issues in timely and effective manner.
• Informed drivers of changes to deliveries and pick-ups.
• Updated computerized time cards and printed end of day reports for management use.
FIRST HEALTH
PROGRAMMER/ANALYST
• Supported data applications/decision support department by creating files and databases used by sales
teams to review with clients.
• Provided ad hoc support and analysis for various employees throughout First Health.

2. JEFFRY R. WURM
4230 Castleton Circle, Mather, CA 95655 ● 916-296-7133 ● jeffry.wurm@comcast.net
VISION SERVICE PLAN
BUSINESS ANALYST
• Created and explored a variety of reimbursement strategies for provider network, including Medicaid,
Medicare and commercial risk programs to determine reimbursement levels for covered services.
• Collaborated with sales and marketing departments in defining business system and workflow require-ments
impacting reimbursement policies.
• Served on task force to enhance and implement business system changes in support of sales strategies.
• Prepared financial impact analyses and proposed recommendations of diagnostic and dispensing service
discount rates to senior management.
FEE UNIT SUPERVISOR
• Managed staff of six employees in evaluating and improving business workflow processes.
• Created procedural and system changes to enhance quality service and improve business relationships
with other departments.
• Established fee validation and verification strategies from provider network consisting of over 16,000
member doctors, ensuring information integrity used for internal analyses processes.
PROGRAMMER ANALYST
• Performed system administrator duties for UNIX operating system and served as LAN administrator.
• Worked directly with various department managers and supervisors, analyzing programming needs and
using Business Basic (BBX) to translate business requirements into programming solutions.
DATA ENTRY SUPERVISOR
• Planned, organized and managed workflow for thirteen employees.
• Monitored, transmitted and backed up completed work on LAN to mainframe computer.
• Updated, maintained, trained and communicated policy and procedural changes to department personnel.
Previous experience includes Computer Systems Operator with CA Air Nation Guard and Maintenance Management
Technician and Air Craft Maintenance with US Air Force.
EDUCATION & TRAINING
FRANKLIN PIERCE COLLEGE, Rindge, NH, B.S., Computer Science, (Cum Laude)
UNIVERSITY OF MARYLAND, College Park, MD, B.S., Business Management
UNIVERSITY OF MARYLAND, College Park, MD, A.A., Computer Studies
UNIVERSITY OF NORTH DAKOTA, Grand Forks, ND, General Studies
TRAINING: Installation Inspector General Training Course, Air Command and Staff College, Squadron Officer School,
Dale Carnegie Public Speaking Training, Air Force Commission