Thomas Adkins is a veteran seeking employment in leadership or management. He has over 10 years of experience in operations management, logistics coordination, production supervision, and power production technician roles. His resume highlights accomplishments improving customer service and operational efficiency. Adkins also has an MBA and technical management degree. He is skilled in areas like leadership, customer service, problem solving, and Microsoft Office.

1. Thomas Adkins
Management Resume
Savannah, GA 31419
adkins_ramone@hotmail.com - 478-305-0912
I am a veteran seeking for employment in an experienced or leadership capacity in the local Coastal Region
of Georgia. I am looking to provide positive contribution through my leadership and technical skills to any
organization whether private sector or government with an organization that I grow with professionally as I
contribute to growth by meeting and exceeding company objectives.
Authorized to work in the US for any employer
WORK EXPERIENCE
Discharge Operations Manager
Crothall Healthcare @ Memorial University Medical Center - Savannah, GA - July 2015 to Present
Responsibilities
Drive and impact turnaround times for discharge throughout hospital by coordinating all movement efficiently
for discharge techs.
Educate and train discharge room attendants on proper cleaning techniques and company customer service
procedures.
Track and maintain all reports for bed Turnover Times and communicate issues to Leadership within EVS
Leadership and the Memorial Epic Team.
Attend meetings with departmental as well as hospital staff to ensure positive relationships between EVS and
Memorial Staff.
Investigate and resolve customer related complaints given by hospital staff.
Report all issues to EVS Leadership as well as Nursing Leadership to provide positive insight to utilizing Epic
protocol properly.
Assist in staff and recruiting by conducting interviews for applicants.
Serve as the EVS department interface for the Epic Bed Board System.
Accomplishments
Improved customer relationships between Hospital and EVS which significantly reduced customer complaints
and streamlined service recovery from upper management to Operations Managers.
Improved turnaround times from averaging 75 minutes Turnaround Time to 63 minutes.
Increased level of service given with minimal complaints concerning discharges.
Skills Used
Time Management, Leadership, Organizational Skills, Quality Customer Service, Decision Making and
Problem Solving Skills
Logistics Coordinator
Goodwill Industries of the Coastal Empire - Savannah, GA - February 2015 to July 2015
Responsibilities
• Prepare and update daily shipping logistics schedule to assure deliveries to production locations.
• Ensure products are shipped in the most timely and efficient manner according to documented processes.

2. • Communicate fulfillment status and/or issues within the Organization to the Materials Supervisor.
• Organize and maintain hard copy and electronic documentation supporting order fulfillment.
• Maintain accurate shipping logs, assists Materials Supervisor with inventory and control of raw material and
finished goods.
• Coordinates truck driver(s) in the delivery of finished goods, pick up of raw materials, and other courier
services.
• Direct warehouse personnel (material handlers) in the compilation of daily shipments via a pick list, rotation
of stock, receiving and organization of raw materials.
Skills Used
Time Management, Organization, Leadership, Attention to Detail, MS Office Suite
Production Supervisor
Eagle Bend Manufacturing - Clinton, TN - October 2011 to February 2014
Lead second shift day to day operations in Laser and Assembly which involved Trumpf Laser CNC and Fanuc
Assembly Robotics machinery to ensure all shop floor requirements in regards to safety, quality, and production
were met or exceeded on a daily basis averaging a yearly average of 84.7% operational efficiency.
• Provided guidance and sound leadership to 25 employees to help achieve company goals and objectives.
• Collaborated with quality and engineering personnel to investigate product non-conformances and implement
corrective actions to eliminate or reduce waste and scrap.
• Scheduled and prioritized employee tasks and workflow according to production needs and weekly customer
volume.
• Monitored all daily startup procedures, 5S and housekeeping activities, and safety procedures to comply with
OSHA, as well as federal and local regulations.
• Conducted performance reviews on an annual, semi-annual, and 90 day probationary period.
• Inspected and certified all finished goods inventory prior to shipment.
• Coached and motivated full-time and temporary employees to successfully perform in order to meet shop
floor demands and to achieve career objectives.
• Assisted with recruitment and retention of temporary and full time employees.
• Coordinated with senior leadership in attainment and continuation of specific company needs.
• Compiled company statistics via pareto charts and company trends for planning and coordinating company
procedures and events.
• Utilized software such as CMS- component of SAP for inventory management; MS Office for preparation of
training bulletins, production reporting, and spreadsheets to record quality, production, and safety trends; ADP
to perform time editing for payroll on a weekly basis.
Ensured proper preventive maintenance procedures were followed according to schedule; assigned personnel
tasks according to scheduled workload.
Power Production Technician
GA Air National Guard - Brunswick, GA - February 2002 to August 2011
Provided 100% power support for both military and civilian customers by monitoring and maintaining power
equipment for all AFSC secure and non-secure communications equipment and exercises.
• Assisted communications personnel by configuring VoIP phones, and set up of NIPR/SIPR network
equipment. Conducted inventory of all equipment such as tools and nomenclature.
• Educated and trained all personnel on equipment safety and proper usage to comply with Air Force and
OSHA regulations.
• Conducted site surveys for both training and real world exercises and installed proper grounding grids to
ensure all personnel and equipment were protected from high voltage hazards and other safety requirements
according to OSHA regulations.

3. • Collaborated with communications personnel to provide proper power support package for communications
equipment according to customer needs and manpower.
• Updated training databases and personnel information for Communications Support Personnel.
Performed and resolved findings after completing daily, weekly, monthly, and semi-annual maintenance
schedules to contribute to upkeep of operational vehicles and equipment.
Veteran Service Coordinator
GA Air National Guard - Atlanta, GA - February 2010 to July 2011
Troubleshot IT issues and escalated them to service desk as needed. Replaced defunct hardware.
• Investigated customer issues between veterans and QTC Service Providers. Ensured quality service by
following up with veterans via phone, performing customer surveys, and generating chronological incident
reports to upper management.
• Oversaw and disbursed a daily minimum of $3,000 mileage reimbursements for veterans' medical travel.
• Provided customer resolution through working with the Associate Director to devise solutions for customer
satisfaction.
• Responded to daily call volume of 45-60 customer service and billing inquiries due to negative customer
experiences.
EDUCATION
Master's of Business Administration in Management
Strayer University Savannah - Savannah, GA
April 2013 to Present
Bachelor of Science in Technical Management
DeVry University Decatur - Decatur, GA
June 2010
Associate's of Applied Science in Information Systems Security
Valdosta Technical College - Valdosta, GA
June 2008
SKILLS
Georgia Work Ready Certified- Silver, Platinum, Platinum Certification
MILITARY SERVICE
Service Country: United States
Branch: Georgia Air National Guard
Rank: E-5
February 2002 to August 2011
Served as a Power Production NCO for the 224th Joint Communications Support Squadron. See Resume
for full details.
Commendations:
Army Achievement MedalOperation Iraqi Freedom Campaign MedalMeritorious Service Award

4. GROUPS
Phi Beta Sigma Fraternity, Inc
November 2009 to Present
Currently serve as Social Action Director for Savannah Chapter Tau Beta Sigma. Responsible for coordinating
and organizing participation and support for community related activities serving the Coastal Georgia Region
in areas of Savannah, Hinesville, Jesup, and Statesboro. Activities we support includes March of Dimes, Relay
for Life, MLK Annual Parade, Adopt A Road in Savannah, Juneteenth Celebration in Jesup, GA in conjunction
with NAACP.
Served as Past President of Rho Alpha Collegiate Chapter, Sigma Beta Youth Auxillary Co-Advisor for Atlanta,
GA 2009-2011.
St. John Holiness Church Youth Leader
June 2014 to Present
Responsible for ensuring youth membership of St. John's an excellent spiritual, educational, and mental
experience by encouraging youth to utilize their expression of talents to contribute to their personal and spiritual
growth.
January 2015- Developed fund raising efforts in which we raised $1500 in a 2 week period in order to take
children on an educational trip to Honda's Battle of the Bands in Atlanta, GA to where all of the children's
expenses were paid in full.
Coordinate all programs for Black History Month, Easter, Back to School, etc to ensure the youth membership
of our church receives spiritual growth while promoting and fostering an environment for educational
enrichment.
Serve as a leader for all youth membership by being a positive example and mentor in their lives inside and
outside of the church congregation.
ADDITIONAL INFORMATION
SUMMARY OF SKILLS
Servant Leader Decision Making and Problem Solving Skills MS Office
Attentive to Detail Strong Interpersonal Skills Goal Oriented