1. Sachin Rajak
Office Administrator
&
Customer Care Officer
PROFILE
I am an energetic, ambitious person who has
developed a mature and responsible
approach to any task that I undertake, or
situation that I am presented with. As a
graduate with four years’ of experience in
Administration and Customer Care, I am
excellent in working with others to achieve a
certain objective on time and with
excellence.
OBJECTIVE
I am looking for a an opportunity, where I
can apply my experience to increase the
company’s reputation and profitability.
PERSONAL SKILLS
 Learning skills
 Adaptability
 Goal setting
 Initiative
 Independence
 Motivation
 Dependability
 Professionalism
PERSONAL INFORMATION
Date of Birth -11th of December, 1989
Marital Status-Single
Nationality- Indian
Languages– English, Hindi. Bengali, Nepali
CONTACT ME
+971504840875
rajaksachin111289@gmail.com
sachin.rajak13
WORK EXPERIENCE
Organization – Central Public Works Department (CPWD),
Shillong
Office Administrator June 2011 – July 2013
 Used a variety of software applications Like MS Word, Excel
and Outlook create and maintain files. Created PowerPoint
presentations as required and used Access databases to
update company data
 Re-organized incoming mail, faxes, and courier deliveries
for distribution to create a more efficient system
 Prepared and Submitted Invoices for Billing to various
clientele
 Oversaw preparation and revision of Contracts, during
renewals
 Oversaw Proposal Planning and Quotations to gain and
expand new and current business
 Sorted incoming e-mails to the appropriate departments for
necessary action
 In charge of Purchasing stationary supplies for the office
 Code and file data/ documents according to the established
procedures
 Organize company databases and update them with current
accurate information
 Regularly Back-up data onto company servers
 Created a schedule for regular maintenance of office
equipment with third party contractors
Organization – Convergys India Service Private Limited,
Gurgaon
Customer Care Officer Oct 2013 – Mar 2016
 Worked with in team, fielding inbound calls providing
customer service to company clients.
 Provided problem resolution for customer in issues relating
to issuance of new credit card, cancellation of
lost/stolen/damaged cards
 Issued new pin numbers, educated customers on
transactions, purchases and special promotions
 Updated customer record
 Learned and improved my administrative and
organizational skills
 Detailed knowledge of products and pricing, promotions
 Highly adept in managing and multi-tasking a busy
schedule
 Update databases and record details of customer inquiries,
comments and complaints
 Communicate and coordinate various tasks or customer
request with internal departments
 Follow up on customer interactions and provide feedback
on customer care & satisfaction
EDUCATION
12th passed from St Peter’s Higher Secondary School,
Shillong/2008.
BBA Degree from Shillong College, Shillong/2011.
ADDITIONAL QUALIFICATION
Diploma in computers from NIC, Shillong, Meghalaya
Hardware and Networking from NIIT, Shillong, Meghalaya.
Tally course (A-Z) from Vintage Academy, Tezpur, Assam.
TECHNICAL SKILLS
Ms Office (Word, Excel, Outlook, PowerPoint), Installation of OS,
Troubleshooting of Hardware & Networking, Windows, Computer assembling
and maintenance, Installing and configuring the peripherals, components and
drivers, Installing software and application to user standards
Curriculum vitae