AAPPSPA EQPowerment 1.1 Share.pptx

EQpowerment
Leveraging Emotional Intelligence for
Greater Workplace Effectiveness
Vivian Blade
Inclusive Leadership & Talent Development Expert
Consultant, Speaker, Author, Executive Coach © Vivian Hairston Blade vivianblade.com

Reflective Practice
@VivianBlade | www.vivianblade.com | vivian@vivianblade.com

Could This Be
You?

TODAY’S OUTCOMES
Grow capacity to…
• Manage emotions effectively
• Build an EQpowered culture

Tuckman's Stages of Team Development

TTI SUCCESS INSIGHTS® Reveal HumanPotential www.ttisi.com
TTI SUCCESS INSIGHTS® Reveal HumanPotential www.ttisi.com
MOVEMENT TOWARD COLLABORATION
Requires people to understand self,
others and organizations better than
ever before.
TTI SUCCESS INSIGHTS® www.ttisi.com
Effective Communication
Requires Collaboration

Emotional
Intelligence

EMOTIONAL INTELLIGENCE
The ability to monitor one’s own and others’ feelings and
emotions, to discriminate among them and to use this
information to guide one’s thinking and actions.
Salvoney & Mayer
It begins with SELF-AWARENESS!
RANGE OF EMOTIONS

Range of Emotions
What different emotions do you
experience in a typical day at work?
Menti.com | Code: 5937 3099

Why EQ Matters
Employee Engagement
Employee Retention
Productivity
Customer Satisfaction
Energy
Teamwork
Financial Performance
Quality
Creativity
TTI Performance Systems, Ltd
Daniel Goleman: “ Primal Leadership”

Negative Emotions & Performance
Reference: “The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It”,
by Christine Pearson and Christine Porath
2 of 3
Performance Declined
4 of 5
Lost work time worrying
3 of 4
Commitment to Employer Waned

Daniel Goleman: “ Emotional Intelligence”

ttisi.com
Amygdala Hijacking
L O W emotion
(calm, relaxed)
HIGH emotion
(joy, surprise, sadness, fear,
contempt, anger, disgust)
Copyright © 2018 TTI Success Insights under Licensing Agreement with Dr. Izzy Justice

ttisi.com
Your Brain Under Stress
sensory
thalamus
amygdala
sensory cortex
long route
emotional
stimulus
short route
emotional
response
How does EQ work?
Autopilot
Stimulus Reaction
Mindfulness
Stimulus Mindful Awareness Reaction
Copyright © 2018 TTI Success Insights under Licensing Agreement with Dr. Izzy Justice

RESPONSE FLEXIBILITY
The ability to pause before you act.
“Between stimulus and response, there is a
space. In that space lies our freedom and our
power to choose our response. In our response
lies our growth and happiness.”
~ Victor Frankel

Self Awareness
The ability to recognize and
understand your moods,
emotions and drives, as well as
their effect on your work and
on others.
Self–Regulation
The ability to control or
redirect disruptive impulses
and moods and the propensity
to suspend judgment and think
before reacting.
Motivation
A passion to work for reasons
that are based on an internal
drive or propensity to pursue
goals with energy and
persistence.
Intrapersonal
Personal Competence
Dimensions of EQ
• Emotional self-awareness
• Accurate self-assessment
• Self-confidence
• Emotional self-control
• Transparency
• Adaptability
• Achievement orientation
• Initiative
• Optimism

Social Awareness
The ability to understand the
emotional makeup of other
people and how your words
and actions aﬀect others.
Social Regulation /
Relationship Management
The ability to influence the emotional clarity
of others through a proficiency in managing
relationships and building networks.
Social Competence
Interpersonal
Dimensions of EQ
• Empathy
• Organizational awareness
• Service
• Inspirational leadership
• Influence
• Developing others
• Coach & mentor
• Change catalyst
• Conflict management
• Teamwork and
collaboration

What’s my EQpower?
Self Reflection
Directions:
• Refer to the Emotional Intelligence
Self Reflection Exercise at your
table, which relates to one of the
EQ Dimensions.
• Take turns discussing your
experiences and observations on
each question.

EQpowerment
Strategies
• What strategies can you apply to manage emotions more effectively
and build an EQpowered culture?

Stop
Think
Assess
Respond
Review
The STARR Model
Developing Your Emotional Intelligence
ttisi.com

Case Studies

EQ Case Study 1
Meet George, the office manager. Rob is the scheduling coordinator on his team.
George and Rob were discussing the challenges with scheduling appointments
now that offices and scheduling options are opening up again and patient
requests are picking up. Rob was excited to share with George some new ideas
he had to improve the process.
George was skeptical of Rob’s ideas and challenged his assumptions and
rationale for the approach. George insisted that Rob stick with the original
direction he had been given. They’d used this approach before, and he was sure
it would work. Rob tried to explain, but George was in a hurry to get to the next
meeting.
Discussion Questions:
• What is likely to be the outcome in this situation?
• What emotions are likely present in this situation?
• What are the EQ opportunities in this situation for both George and Rob?
• What EQpowerment strategies could both George and Rob use to help
influence the outcome?

EQ Case Study 2
Meet Sylvia, a speech-language pathologist. Sylvia has been working with Jen, an
eight-year-old girl, for the past four months. Jen is sensitive to some of the
challenges with her speech. She gets teased at school by the other children. She’s
afraid to open up to Sylvia for fear she’ll be belittled and reprimanded, so the
progress has been slower than both Sylvia and Jen’s parents would like to have
seen by this point.
Sylvia learns that Jen’s family immigrated to the US from another country. Her
parents don’t speak fluent English. They request a meeting with Sylvia to discuss
Jen’s progress and her treatment plan. Sylvia expressed her frustration to her
husband, ”People often just don’t understand what we do and how a child’s
development might progress. Every child is different. The parents also have to take
some ownership for why we are where we are at this stage.”
Discussion Questions:
• What is likely to be the outcome in this situation?
• What emotions are likely present in this situation?
• What are the EQ opportunities in this situation for Sylvia, Jen, & Jen’s parents?
• What EQpowerment strategies could be used to help influence the outcome?

Building Greater Personal &
Workplace Effectiveness

Building Greater Personal & Workplace Effectiveness
Your Next Steps
1. Be self-aware of your emotional
temperature
2. Apply the STARR Model
3. Take an EQ assessment for personalized
results and recommendations

Additional Resources
vivianblade.com/articles
ResilienceReady.Today website
InfluenceWithScale.com website
Influence & Resilience
Ready Books & Workbook
Complimentary Resources
Today’s slides, resources, &
EQ Assessment

My Commitment to
Action
• What was most valuable for you from
our time together today?
• What will you take action on or do
differently as a result?

AAPPSPA EQPowerment 1.1 Share.pptx

AAPPSPA EQPowerment 1.1 Share.pptx

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