Emotional Intelligence


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Presentation to the Career Prospectors Group on Emotional Intelligence in the Job Search

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Emotional Intelligence

  1. 1. AGENDADefining Emotional Intelligence (EI)Why EI is importantEvaluating Your EIUsing EI to increase your search success
  2. 2. THE 5 BIGGEST REASONS WHY NEW HIRES FAIL Coachability 26% Emotional Intelligence 23% Motivation 17% Temperament 15% Technical Competence 11%- Leadership IQ
  3. 3. EMOTIONAL INTELLIGENCE (EI)• The ability to motivate oneself and persist in the face of frustrations• To control impulse and delay gratification• To regulate one‟s moods and keep distress from swamping the ability to think• To empathize and to hope Daniel Goleman, Emotional Intelligence
  4. 4. 5 BASIC EMOTIONAL AND SOCIAL COMPETENCIES• Self-awareness• Self-regulation• Motivation• Empathy• Social Skills
  5. 5. SELF-AWARENESS“Knowing what we are feeling in the moment, and using those preferences to guide our decision making; having a realistic assessment of our own abilities and a well grounded sense of self confidence.”
  6. 6. SELF-REGULATION“Handling our emotions so that they facilitate rather than interfere with the task at hand; being conscientious and delaying gratification to pursue goals; recovering well from emotional distress.”
  7. 7. MOTIVATION“Using our deepest preferences to move and guide us to our goals; to help us take initiative and strive to improve; and to persevere in the face of setbacks and frustrations.”
  8. 8. EMPATHY“Sensing what people are feeling, being able to take their perspective, and cultivating rapport and attunement with a broad diversity of people.”
  9. 9. SOCIAL SKILLS“Handling emotions in relationships well and accurately reading social situations and networks; interacting smoothly; using these skills to persuade and lead, negotiate and settle disputes, for cooperation and teamwork.”
  10. 10. WHAT EI IS NOT….• Merely “being nice”• Giving free rein to feelings• Impacted by gender - there are far more similarities than differences• EI capability is not „fixed‟, it continues to develop as we go thru life and learn from our experiences
  11. 11. OUR TWO MINDS – ONE THAT FEELS, ONE THATTHINKSEmotional Rational Mind Mind  Awareness Impulsive  Thoughtful Powerful  Able to ponder Sometimes and reflect Illogical
  12. 12. FIRST FEELINGS, SECOND THOUGHTS• Humans had an emotional brain long before there was a rational brain• As we evolved, the brain became more complex, ultimately allowing for learning and memory
  13. 13. FIRST FEELINGS, SECOND THOUGHTS• The most evolved human brain, where we are today, allowed for the addition of nuance to emotional life – the ability to have feelings about our feelings
  15. 15. THE TRIPWIRE• Within the emotional brain lies the specialist for emotional matters – the amydgala• Acts as the storehouse of emotional memory
  16. 16. STRATEGIES FOR BEATING A HIJACKING1. Use the 6 second rule2. Use humor or empathy to neutralize your reaction
  17. 17. STRATEGIES FOR BEATING A HIJACKING3. Identify the cause of hijacking4. Identify your triggers and use that info to learn to prevent the same response
  18. 18. MULTIPLE INTELLIGENCES• IQ contributes about 20 % to the factors that determine life success• 80 % of success seems to be attributable to „other factors‟, including EI
  19. 19. MULTIPLE INTELLIGENCES• Data suggests that EI can be as powerful, or more powerful, than IQ• In our current world, no intelligence is more deemed important than the interpersonal
  20. 20. EI – THE NOT-SO-SECRET CAREER BOOSTER• People skills are not incidental to our success; they are essential• The great thing about people skills is that they can be learned• All business is a relationship business
  21. 21. QUALITIES HR AND HIRING MANAGERS SEEK:Candidates who demonstrate they can: Admit and learn from their mistakes Keep emotions in check and have thoughtful discussions on tough issues Listen as much or more than they talk Take criticism well Show grace under pressure
  22. 22. BE AWAREEmployers and recruiters are looking to evaluate the level of EI you will bring into the workplace.- Rosemary Haefner, VP of Human Resources at Career Builder
  23. 23. CAREER BUILDER SAYS“…survey of 2600 employers showed that 61% are more likely to promote workers with high Emotional Intelligence over candidates with high IQ.”-Marcia Robinson
  24. 24. CAREER BUILDER SAYS“…when it‟s down to you or another candidate for a promotion or new job, dynamic interpersonal skills will set you apart.”- Marcia Robinson
  25. 25. INTERVIEW STRATEGYKnow that almost every question asked in an interview is designed to test your character and not your expertise.Behavioral Interview questions are a great opportunity to showcase your EI – choose examples to share which will highlight your ability to stay cool under pressure, respond with compassion, etc.
  26. 26. INTERVIEW STRATEGYPrepare answers to behavioral based questions prior to an interview.Script out responses that contain a specific situation, what you did in response to the situation (details please), and how the issue was resolved.
  27. 27. REFERENCESRecruiters may ask your references about your EI – it would be a good idea to give them a heads up to expect that type of question, remind them of a time when you were especially effective at ……
  28. 28. MOST IMPORTANTKnow yourself and where you are at the moment emotionallyConsider doing an EI assessment online
  29. 29. SELF-AWARENESSKnowing one‟s internal states,preferences, resources, and intuitions • Emotional awareness • Accurate self-assessment • Self-confidence
  30. 30. SELF-REGULATIONManaging one‟s internal states, impulsesand resources • Self-control • Trustworthiness • Conscientiousness • Adaptability • Innovation
  31. 31. MOTIVATIONEmotional tendencies that guide orfacilitate reaching goals • Achievement drive • Commitment • Initiative • Optimism
  32. 32. EMPATHYAwareness of other‟s feelings, needs and concerns • Understanding others • Service orientation • Leveraging diversity • Political awareness
  33. 33. SOCIAL SKILLSAdeptness at inducing desirableresponses in others • Influence • Communication • Leadership • Building bonds • Collaboration and cooperation
  34. 34. “TO BE SUCCESSFUL IN A JOB HUNT….…you will not only need to demonstrate an association between what the employer wants…., you will need to be able to tell your story in a way that makes it obvious you have the emotional intelligence /emotional quotient to get the job done.”- Career Collective Community
  35. 35. FEEDBACK FROM THOSE WHO HAVE ‘LANDED’Your search may change youforever……..in very good ways!
  36. 36. “There is opportunity for those in transition to utilize transition to develop life skills which will …..add immediate value to growing organizations and communities in the emerging future.”- Emotional Intelligence for the Job Seeker
  37. 37. THE GOOD NEWS FOR US…“…studies that have tracked people‟s level of EI through the years show that people get better and better in these capabilities as they grow more adept at handling their own emotions and impulses; at motivating themselves, and honing their empathy and social adroitness.
  38. 38. THE GOOD NEWS FOR US…There is an old- fashioned word for this growth in emotional intelligence: maturity.”Daniel Goleman, Working with Emotional Intelligence
  39. 39. SOURCESEmotional Intelligence, Daniel GolemanWorking with Emotional Intelligence, Daniel Golemanwww.righteverywhere.com/Career/CareerArticles.aspx?ArticleID=11386 – Predicting Success: Emotional Intelligencehttp://inlandnet.org/emotional-intelligence-job-seeker - Emotional Intelligence for the Job Seekerwww.rjcassociate.net/pub054.Ink.php - Emotional Intelligence: The not-so- secret career boosterhttp://thehiringsite.careerbuilder.com/2011/08/18/surveys-employers-value- emotional-intelligencehttp://www.thegladiator.info/articles/simmons-hsayss.phtml - HOW SHARP ARE YOUR SOFT SKILLS?, By Kathy Simmons
  40. 40. SOURCEShttp://www.nextcareer.info/emotional-intelligence - An emotionally intelligent career transition, by Mitch McCrimmonwww.businessweek.com/print/managing/content/mar2009/ca20090327_8600 41.htmhttp://lawsonwilliams.wordpress.com/2011/07/14/emotional-intelligence-in- leadershiphttp://www.keppiecareers.com/2011/01/03/how-to-find-a-job-in-2011-pay- attention-to-emotional-intelligenceLeadershipIQ.com – Hiring for Attitudewww.ideamarketers.com/library/prinarticle.cfm?articleid=27757Hrrp://fernandotarnogol.com/career-tips/improve-emotional-intelligence- job-intervieew-eq/
  41. 41. SOURCESwww.wetfeet.com/blog/2011/july/a-closer-look-into-the-meaning-of- emotional-intelligence July 18,2011www.wetfeet.com/advice-tools/career-planning/how-recruiters-use-your- emotional-iqhttp://voices.yahoo.com/shared/print.shtml?content_type=article&content_t ype_id=8383515