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The F Word: Failure | June 2018

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The F Word: Failure | June 2018

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Passed over for a promotion? Lose a big client? Made a costly mistake? We all mess up. The important thing is what happens next. In this webinar, learn how to recover—and thrive—when the unthinkable happens.

Guest Speakers: Lorene Phillips, Senior Vice President, Reinsurance – International Casualty and Professional Lines, Sompo International and Mallun Yen, COO, Partner and Board Director, SaaStr.

Passed over for a promotion? Lose a big client? Made a costly mistake? We all mess up. The important thing is what happens next. In this webinar, learn how to recover—and thrive—when the unthinkable happens.

Guest Speakers: Lorene Phillips, Senior Vice President, Reinsurance – International Casualty and Professional Lines, Sompo International and Mallun Yen, COO, Partner and Board Director, SaaStr.

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The F Word: Failure | June 2018

  1. 1. The F-Word: Failure
  2. 2. #BeLeaderly @Mallun @29_keys @SelenaRezvani @Jo_Miller
  3. 3. #BeLeaderly OneOK GM Sao CaetanoBank of America
  4. 4. Get our newsletter! Text leaderly to 444999 We never share, rent or sell your email or personal information. More: beleaderly.com/privacy
  5. 5. The F-Word: Failure
  6. 6. Corporate Subscribers
  7. 7. Welcome
  8. 8. Selena Rezvani Vice President of Consulting & Research, Be Leaderly • Consultant, speaker and author on women and leadership. • Seasoned human capital consultant, using workplace culture assessments to help corporate clients be more inclusive and welcoming to women. • Author of two leadership books for professional women – Pushback: How Smart Women Ask—and Stand Up— for What They Want (Jossey-Bass, 2012) and The Next Generation of Women Leaders (Praeger, 2009).
  9. 9. Jo Miller CEO, Be Leaderly • Dedicated to helping women around the world advance into positions of leadership and influence. • Delivers more than 70 presentations each year, for leadership conferences, professional associations, and corporate women’s networks. • Founded Be Leaderly and this webinar series to reach emerging women leaders anywhere in the world. Jo Miller
  10. 10. Lorene Phillips Senior Vice President, Reinsurance – International Casualty and Professional Lines, Sompo International • An international (Re)insurance underwriting executive, corporate coach, career strategist, motivational speaker and author. • Passionate about helping others to thrive in the workplace. • Holds a BA in Economics from Acadia University. Chartered Insurer (UK) as well as a qualified Executive and Personal coach with The Coaching Academy (UK). • Happily married to husband Eugene with three sons aged 22, 18 and 16. • Author of the newly released books 29 Keys to Unlocking Your Faith at Work & Win! and 29 Keys to Parenting & Win! which she co-authored with her husband.
  11. 11. Mallun Yen COO, Co-founder & Board Director, SaaStr Operating Partner, SaaStr Fund • Public company officer, board director, founder, innovator, investor and intellectual property strategist. • Has led organizations ranging from early stage start-ups to Fortune 50 enterprises in creating and launching novel products and businesses. • Founder and/or Board Director of RPX (launch to IPO in 3 years), KQED and ChIPsNetwork.org, the global community for women in tech, law and policy. • Previous roles include Vice President of Worldwide Intellectual Property and Deputy General Counsel with Cisco Systems, Inc. • Has two kids, aged 11 and 13. Enjoys running and yoga.
  12. 12. “Isn’t it interesting that when others fail, we tend to admire them for trying? Yet when we fail, we beat ourselves up for the very same thing. Not only that, but isn’t it also amazing how quickly we forgive and forget other people’s mistakes and how long we hold onto our own?” — We See Others’ Failures as Courageous. We See Our Own as Shameful. Why? By Carl Richards, New York Times
  13. 13. What’s your philosophy when it comes to failure?
  14. 14. “Failures or setbacks are merely part of the journey of learning and growing.” — Lorene Phillips
  15. 15. What’s your philosophy when it comes to failure?
  16. 16. “As hard as it may be when you are going through it, think of failure as growth opportunities. If you're not failing, you're not growing.” — Mallun Yen
  17. 17. Research Shows… 1. Trial-and-error problem-solving helps groups outperform those who make fewer errors, particularly when transferring the skills learned to a new task. 2. Resilient people are distinctive in that they find positive meaning in negative experiences. 3. In a stressful situation, by prompting yourself to reframe emotions – considering what positive qualities you’ll bring to the situation, you give yourself a greater sense of control. 4. Those with a learning mindset (a belief that human traits are malleable and learnable), are significantly more likely to engage in goal oriented behaviors and strategies linked to improved performance than those with a more fixed mindset. 5. Suffering is shown to be a catalyst for growth, meaning & compassion; this is especially true when we choose to view suffering in these ways.
  18. 18. Share an example of a time early in your career when you dealt with failure. • Trust your gut. • Always make sure that your career goals are aligned with your values... Be true to myself. • Don’t be afraid to change directions – you will be ok – believe in yourself
  19. 19. Share an example of a time early in your career when you dealt with failure. • When you want to just hide, those are the best growth opportunities • Your biggest critics can become your biggest cheerleaders • Ask for feedback (and help).
  20. 20. Share an example of a time later in your career when you dealt with failure. • Always be optimistic – as you think so are you. • Work hard but strategically build your network. We cannot make it on our own. • Fail forward! Always learn from your set-backs – be courageous be resilient.
  21. 21. Share an example of a time later in your career when you dealt with failure. • The Facebook view of life is not real. • Get over yourself – it’s usually not only just about you. • Sometimes a kick in the pants is good to force you to explore new opportunities.
  22. 22. “Success is not final, failure is not fatal: It is the courage to continue that counts.” — Unknown
  23. 23. How can I regain confidence to get over "feeling like a failure" after failing? 1. Identify what you did wrong or could have done better. 2. Shift from a negative to a positive mindset. 3. Aim to do at least one thing right as soon as possible 4. Don’t take it personally.
  24. 24. How can you stay positive in the face of multiple failures? 1. Focus on what change you will make or perspective you will gain. 2. Force yourself to get out there, go to events, talk to people. 3. Seek out some of your biggest supporters who are probably the ones who will be most honest with you. 4. If you’ve raised or taught kids, think about it the way you would look at it with them – it’s a growth and learning opportunity that is a gift in many ways.
  25. 25. How do you approach your boss if you've messed up? 1. Advise your boss immediately upon learning that you have made a mistake. 2. Ask for help and fix it right away.
  26. 26. These actions communicate professional responsibility and a desire to fix the problem sooner than later. Humility is also demonstrated as you have to put aside your ego/fear about what others may think of you and instead focus on what is best for your team/company. It takes confidence, courage and integrity to do this.
  27. 27. How do you get your organization to understand the value of failure?
  28. 28. Psychological safety is the key to high performing teams. The highest performing teams make the most mistakes. Because it's safe to make mistakes. Mistakes help you learn and grow.
  29. 29. “Failure is a bruise, not a tattoo.” — Jon Sinclair
  30. 30. If you do fail, what are some ways to move forward?
  31. 31. Learn and move on! Focus on what’s in your control Positive self- care and work life balance People with a positive mindset Make at least one change Don't overthink it Talk about it; Embrace it Get over yourself
  32. 32. “Something needs to change, and it’s not the part about how forgiving we are of others’ failures. What if we just extended ourselves the same grace?” — We See Others’ Failures as Courageous. We See Our Own as Shameful. Why? By Carl Richards, New York Times
  33. 33. Q&A @Mallun @29_keys @SelenaRezvani @Jo_Miller
  34. 34. Poll: Next time you fail, what will you do to move forward?
  35. 35. Recommended • How to Turn Every Failure Into a Success, by Sarah Chang (Article) • Born a Crime, by Trevor Noah • PowerUp, by Magdalena Yesil • What I Wish I Knew When I Was 20: A Crash Course on Making Your Place in the World by Tina Seelig
  36. 36. Closing Thought Mallun Yen Lorene Phillips
  37. 37. Let’s stay in touch! Text leaderly to 444999 We never share, rent or sell your email or personal information. More: beleaderly.com/privacy
  38. 38. How to Sponsor Others Tuesday, August 21, 2018 • You don’t have to be an executive to be a sponsor! Hear from sponsors and their protégés about the power of sponsorship, how it works, and what it takes to be an effective sponsor. Guest Speakers: Namrata Yadav, Anna Ettin, and Monica Brunache with Bank of America.
  39. 39. Discussion Questions 1. Think of a time when you failed, moved beyond the failure, and thrived. a. What was the situation? b. What distinguished this experience from others? 2. What is one risky opportunity at work that you could pursue right now? 3. What will you do to navigate failure next time you face it?

Editor's Notes

  • The F-Word: Failure
    Passed over for a promotion? Lose a big client? Made a costly mistake? We all mess up. The important thing is what happens next. In this webinar, learn how to recover—and thrive—when the unthinkable happens.

    Guest Speakers: Lorene Phillips, Senior Vice President, Reinsurance – International Casualty and Professional Lines, Sompo International and Mallun Yen, COO, Partner and Board Director, SaaStr.
  • “If you haven’t had a major fail in your career – face-plant level – you’re not trying hard enough.”
    — Sallie Krawcheck
  • ‘If you are fallen to the ground – what of it? The shame is not in falling staying down that is the disgrace’ – autograph from my high school principal.
  • If you succeed at everything, you aren’t taking enough risk.
  • Sources:
    https://www.tandfonline.com/doi/abs/10.1080/15021149.2010.11434332
    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3132556/
    https://www.health.harvard.edu/mind-and-mood/ramp-up-your-resilience
    4) https://www.thecut.com/2017/01/mindset-theory-a-popular-idea-in-education-may-be-trouble.html
    5) https://emergingwomen.com/podcast/kelly-mcgonigal-the-upside-of-stress/

    Experiments indicate that trial-and-error problem solving helped groups outperform other groups who made fewer errors, when transferring the skills learned during the acquisition phase to a new related task. (Journal of European Journal of Behavior Analysis, 2010)

    Resilient people are distinctive in part in their use of positive emotions to overcome negative arousal, but more importantly - they find positive meaning in negative experiences. (NIH, 2011)

    Resilience is associated with longevity, lower rates of depression, and greater life satisfaction. Even in a stressful situation, by prompting yourself to reframe emotions – considering for example what positive qualities you’ll bring to the situation, you give yourself a greater sense of control. (Harvard Health, 2016)

    A meta-analysis of mindset research found that those with a learning mindset (a belief that human traits are malleable and learnable), were significantly more likely to engage in goal oriented behaviors and strategies linked to improved performance than those with a more fixed mindset. (David Yeager, PhD, U. of Austin, 2017)

    According to health research, suffering has been shown to be a catalyst for growth, meaning, and compassion; the latest science shows this is especially true when we choose to view suffering in these ways. (Kelly McGonigal PhD, Stanford University, 2015)






  • Lorene:

    Resist the urge to stay in that place of ‘funk’ or feeling of failure. Learn and move on !
    Focus on what is in your control only - that you can fix – leave the rest.
    Positive self-care and a healthy work life balance all contribute to a faster recovery after a set-back.
    Hang around people with a positive mindset and those who genuinely wants you to succeed. Stay away from all others.
  • Poll: Next time you fail, what will you do to move forward?

    Treat it as an opportunity to learn and grow
    Make at least one change
    Talk about it and embrace it
    Focus on what’s in my control
    Positive self-care and work life balance


  • https://www.themuse.com/advice/how-to-turn-every-failure-into-a-success
  • You don’t have to be an executive to be a sponsor! Hear from sponsors and their protégés about the power of sponsorship, how it works, and what it takes to be an effective sponsor. We’ll also talk about how to foster a corporate culture that uses sponsorship to expand opportunities for women to move into leadership roles.
    Guest Speakers: Namrata Yadav, Anna Ettin, and Monica Brunache with Bank of America.

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