Resume with work history, qualifications and skills, as well as a link to http://stephanienoack.tumblr.com/

1. Software Skills Qualifications EDUCATION
EMPLOYMENT HIGHLIGHTS
WORK HISTORY
I
am…
An
intui've
leader,
with
history
of
leading
departments,
peers,
new
hires,
and
volunteers
Responsive
and
reliable,
experienced
in
providing
regular
touch
points
with
mul'ple,
disparate
groups
A
strategic
thinker,
geared
toward
efficiency
Extremely
organized,
capable
of
quickly
priori'zing
and
mul'-­‐
tasking
to
successfully
coordinate
'me-­‐sensi've
projects,
events
and
tasks;
able
to
see
big-­‐picture
while
mindful
of
cri'cal
details
Adept
at
gaining
and
maintaining
customer
loyalty
and
peer
respect
through
integrity,
accountability,
and
poise
Driven
and
passionate,
but
conscien'ous
I
have…
Conduct
characterized
by
warmth
and
professionalism
Good
wriGen
and
verbal
communica'on
skills
with
a
strong
ap'tude
for
learning
new
technologies
and
understanding
how
to
u'lize
them
in
a
customer
facing
environment;
able
to
translate
tech-­‐speak
to
non-­‐technical
end
users
(and
visa
versa)
Natural
interpersonal
competence
with
the
ability
to
maintain
control
under
all
circumstances;
record
of
showing
grace
under
pressure
while
defusing
emo'onal
customers
Technical
Support
Engineer
at
Silver
Spring
Aug
2013
–
Present
Business
Analyst
at
Silver
Spring
Networks
Mar
2010
–
Aug
2013
Recrui;ng
Coordinator
at
Silver
Spring
Networks
Nov
2009
–
Mar
2010
Facili;es
Assistant
at
Silver
Spring
Networks
Jul
2009
–
Nov
2009
Recep;onist
at
Silver
Spring
Networks
May
2009
–
Jul
2009
Office
Manager
at
Poised
Nov
2008
–
Mar
2009
Au
Pair
at
Chateau
de
Pibarnon,
France
Feb
2008
–
Sep
2008
Designer
at
Bebe
au
Lait
Dec
2007
–
Feb
2008
Wholesale
Account
Supervisor
at
Bebe
au
Lait
Nov
2005
–
Feb
2008
Customer
Service
Supervisor
at
Bebe
au
Lait
Apr
2006
–
Feb
2008
Travel
Agent
at
VRAgent
Nov
2005
–
Apr
2006
Science
Instructor
at
Hume
Lake
Camps
Aug
2005
–
Nov
2005
Counseling
Staff
at
Hume
Lake
Camps
Jun
2005
–
Aug
2005
Switchboard
Operator
at
Westmont
College
Aug
2004
–
May
2005
Equipment
Technician
at
Westmont
College
Aug
2001
–
May
2005
Assistant
Director
at
Los
Gatos/Saratoga
Rec.
May
–
Aug,
1997
–
2001
408.673.7388
Stephanie.G.Noack@gmail.com
1215
Woodside
Rd
#16
Redwood
City
CA
94061
Stephanie NOACK
Problem Solver
Universities attended
Westmont College:
B.A. Fine Art
2001-2005
Supplemental Studies
DeAnza College:
Python course
•
Provided
Tier
I
and
II
support
for
produc'on
and
test
environments,
SAAS,
Managed
and
Licensed
customers,
providing
solu'ons,
workarounds
or
defect
reports
•
Inves'gated
reported
issues
by
analyzing
logs,
code,
and
command
line
output
•
Successfully
executed
over
a
few
dozen
Pre
and
Post
Valida'on
Processes,
to
ensure
upgrades
and
changes
to
applica'ons
go
smoothly
and
without
complica'ons
or
glitches
•
Assisted
in
Firewall
and
DNS
server
changeover
for
Produc'on
SAAS
environments,
comple'ng
tasks
and
reports
and
enabling
the
team
to
finish
projects
within
planned
maintenance
window
•
Created
reports
and
managed
customer
case
review
calls
on
a
weekly
basis,
level
sedng
client
priori'es
and
providing
updates
on
open
and
pending
issues
•
Solved
issues
involving
Meters
(Gas
and
Electric),
Relays,
Access
Points,
HAN
devices,
and
Distribu'on
Automa'on
devices
like
Ethernet
bridges
•
Worked
with
engineering
(sofware,
firmware,
hardware)
to
analyze
and
solve
problems
iden'fied
with
proprietary
sofware
and
hardware
•
Used
Remedy
for
case
monitoring,
status
updates,
step
documenta'on,
and
customer
communica'on
•
Created
Knowledge
Base
ar'cles
on
procedures,
troubleshoo'ng
steps,
and
issues
both
public
and
internal
to
enable
the
organiza'on
and
customers
in
resolving
new
cases
•
Met
strict
customer
contract
Service
Level
Agreements
and
internal
Opera'on
Level
Agreements
•
Op'mized
areas
for
maximum
read
success
poten'al,
bringing
in
revenue
to
the
company
by
predic'ng
pain
points
and
providing
recommenda'ons
for
beGer
mesh
coverage
and
performance
•
Par'cipated
in
the
on-­‐call
rota'on
with
other
Technical
Support
Engineers
•
Documented
over
100
hours-­‐worth
of
training
sessions
regarding
proprietary
informa'on
and
rou'ng
basics
for
internal
consump'on.
•
Led
internal
dashboard
review
mee'ngs
to
predict
issues
for
customer
before
they
occurred.
•
Managed
both
na'onal
and
interna'onal
accounts
(Japan,
England,
Denmark)
•
Interviewed
and
trained
new
team
members,
as
well
as
assisted
with
on-­‐boarding
field
teams.
•
Supervised
and
aGended
trade
shows
Microsof
Office
(Word,
Excel,
Publisher,
Powerpoint,
Exchange)
Outlook/Entourage
Remedy,
JIRA
Quickbase
Confluence,
Twiki
Unix
Python
SQL
Developer
Rou'ng,
DNS,
ipv6,
NAN
mesh
networking
Adobe
Crea've
Suite
(Photoshop,
Premier,
Illustrator)
Mindbody
Online
Quickbooks
Netsuite
Constant
Contact
Proficient
in
Mac
and
PC
74wpm
type
speed
References
Eager references are
just waiting for your
call!
http://stephanienoack.tumblr.com/