1. MARC LUCENTE
4053 Crockers Lake Blvd. Apt.2414, Sarasota, FL.34238
Cell: 815-307-2628 Email: marc.lucente@gmail.com
EMPLOYMENT HISTORY
CUI Cable – Sarasota, FL. July 2016 – Present
Comcast Installer/Repair Technician
• Installation and repair of residential and small business cable television, phone and hi-speed data.
• Training new technicians
• Customer education of all products installed
• Up-selling products and services according to the customer’s needs
Arrow Environmental Services – Sarasota, FL. March 2016 – July 2016
Inspector/Sales Representative
• Scheduling and Conducting Annual Termite Inspections
• Sales of all products (Termite Protection, Pest Control, Irrigation, T.A.P)
• Customer service and up-selling of products and services
• Generating new sales leads from existing customer lists.
• Wood Destroying Organism Inspections for Realtors (WDO)
• Collecting overdue payments
Joseph Cassata Property Maintenance – Cape Coral, FL. December 2015 – Present
Maintenance Coordinator
• Booking Jobs
• Ordering Material
• Managing and Overseeing Construction
• Collection of past due invoices
CTIS – Port Charlotte, FL. January 2012 – December 2015
Quality Assurance Lead Technician
• Installation and repair of residential and small business cable television, phone and hi-speed data.
• Quality audits on new installation orders and repair tickets for 30 or more technicians.
• Customer service and up-selling of products and services
• Home and small business hard wired and wireless networking
• Customer education on all products installed
• Custom home entertainment system installations
• Routine maintenance on company owned vehicles
• Training coordinator for incoming new hire technicians
• Skilled to work aloft on ladders over 28 feet and in confided spaces
• Capable of lifting over 100 lbs.
• Able to hand bury service wire up to 200 feet
• Work all hours including weekends and holidays
Sears Holding - Sarasota, FL April 2010 – January 2012
Boca Raton, FL September 2009 – April 2010
Consumer Electronic Sales
• Retail Sales of Home Electronics
• Met or exceeded projected sales goals
• Customer Service
• Coordinate delivery and installation
• Maintain sales floor
• Stock show room floor
• Constantly educate myself, consumers and peers on new products and standards.

2. LGA Wholesale Inc. - Boca Raton, FL April 2009 – April 2010
Sales and Purchasing Manager
• Logistics coordination of international purchases and deliveries
• Sales and Marketing for import/export business
• Customer service
• Building and imputing daily MS Excel reports
• Implement quotations, purchase orders and invoicing
Geckos Bar & Grill - Sarasota, FL January 2008 - April 2016
Line and Prep Cook (Seasonal Help)
The Cleaning Connection of Sarasota June 2006 - April 2009
Quality Control Manager
• Created and rolled out proper OSHA compliance standards.
• Maintain inventory levels of cleaning products and equipment.
• Ordering products according to scheduled and projected workloads.
AT&T - Hoffman Estates, IL May 1993 – 2006
Digital Operations Installation and Repair Technician
Network Operations Central Office
Digital Operation / Special Service Field Manager
• Responsible for all O’Hare Airport communications
• Coordinated 20-40 union technicians daily workloads
• Met government and AT&T compliances
• Lead person for all union grievances
• Safety and training coordinator for my district
• Improved and set new benchmarks in quality standards
• 85% improvement in productivity
• Onsite big business customer relations
Franklin Park Police Department, IL 1994-1996
Auxiliary Police Officer (part-time)
EDUCATION
• Triton College, River Grove, IL 1994 – 1995
° Criminal Justice Administration Law Enforcement Certificate
• Governors State University, Chicago, IL 1994 – 1995
° Criminal Justice
• Northern Telecom Institute, Raleigh, NC 1992 - 1993
° Excellence / Diversity training, hardware testing, quality control and customer service
• AT & T Management/Technical School 1993 – 2006
• Harper College, Palatine, IL 1990 – 1991
° English and Criminal Law
• Davea Career Center, Addison, IL 1988 – 1990
° Culinary Arts
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