Looking for new challenging Role

1. CURRICULAM VITAE
VIJAY J. GHUTUGADE ITILv3®
(MYANMAR) ASIA.
09-977891424
7 / 103, Anmol Garden,
Haji Malang Road, Pisavali, Kalyan.
(Maharashtra, INDIA)
vijayghutugade1@gmail.com
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• CAREER OBJECTIVE
Seeking new opportunities,challengingmy limits to realizemy true caliber and emerge as an epitome in Telecom industry.
• PROFESSIONAL EXPERIENCE – 7+ Years
• COMPANY – HBHL.
CLIENT COMPANY – TELENOR Myanmar Ltd.
DURATION – DEC 2015 – Till DATE.
DESIGNATION – SERVICE DELIVERY MANAGER.
Responsible for co-coordinating the delivery of services into key enterprise customers. Plays a vital role in creating long-term and healthy
customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility is governance across
all areas of their services including service management, incident and change management, continual service improvement and c ustomer
satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
 Buildinga personal relationship withkeyclient staff Successful service delivery - SLA achievement andhighlevel of customer satisfaction.
 Monitoring overall performance of services withcommunication aroundissues andopportunities– get things done, make things happen.
 Collaboratingwith senior management on client services management andgrowthalsoEnsuringoperations teams are aware of changes and
are prepared.
 Buildingservice reports for Service reporting and sponsoring service deliverymeetings.
 Pulling in additionalresources whenneedede.g. specialist teams or people for specific issues / opportunities.
 Removing all obstacles to customer satisfactionand/ or financial performance.
 Communicating acrossorganizationalboundaries – from engineers through to senior managers.
 Working with the client and operations teams to identify and manage service improvement activities, Along with operational ma nagers and
technical leads, accountable for and contribute to the overall performance ofthe managedservices division.
 Assist in the overallapproachto Operational Readiness.
 Conductingregular Service Review meetings ensuring support andservice is reviewed.
 Providing performance statistics and reporting to the ISLeadership.
 Ensuring that agreedSLA's is met.
 Developing andmanagingContinual Service Improvement Plans (CSIP).
 Act as the interface withthe customer, being responsible for all operational issues relatedto deliveryof services.
 Resolve escalated service issues, to ensure minimal impact andrisk to the customer's solutions.
 Manage OLAs andrelationships withthirdpartysuppliers.
 Creation andimplementationof a Service Improvement Plan(SIP) inthe event of service issues.
 Publishing Major Incident Reports whenrequired.
 Assist the Service Management/Service Deliveryrequirements intoISprocesses.
 Process Documentation/Flowcharts andcreatingSOP's aroundService Management.
Cost and Efficiency improvement within Organization
 Ensure deliveryprocesses are efficient andcost effective.
 Reduce costs and streamline the processwithout adverselyimpacting the client experience, for example, he might eliminate paperwork,
unnecessaryservice steps or non-value-addedfeatures.
 Emphasize efficient deliveryof technical services.
 Developtieredpricing plans that let customers paymore for higher or more involvedlevelsof service.
• COMPANY – IGTL MYANMAR LTD.
CLIENT COMPANY – TELENOR / APOLLO TELECOM
DURATION – JULY 2015 – DEC 2015.
DESIGNATION – OPERATION MANAGER.

2. Worked as an Operation Manager for O & M, Looking after all Active (Transmission, Microwave and Fiber) Activities related to
Utilities, Budgeting and Performance Analysis.
 Act as a SPOCfor allOperation and Maintenance Activity& Responsible for Service Improvement andmaintaining Service level.
 Participate with end Customer regarding Customer complaints and other issues as per need.
 Responsible in Administering O&M operation Budget.
 Maintains openlinesof communicationwithcustomer representatives, alliance partners, andproject managers.
 Set KPIs, performance criteria, performance reviews for direct reports.
 Responsible for processperformance metrics, tracking, analyzing and reportingperformance interms of quality, safety, cost, and
customer satisfaction. Takescorrective actionto bring about requiredchange andensure contract requirements have beenexecutedat a
level above the specified standards.
 Preparation of root cause (RCA) analysis of faults on daily. Weeklyand monthlybasis on Network outage relatedissues.
 Responsible for Prioritize, Fault rectification and resolution of Alarms / Issues within MTTR.
 Monitoring & controlling all supporting team performance & creates targets to meet.
 HandlingCustomer escalation and fulfill requirements.
• Plan andmaintainthe Spare parts of the assigned Sites.
• Customer Handling abilityandSkills to provide solutionto customer requests.
• Taking care of 99.95 % Network availabilityinrespective Zone / Cluster.
Technical Responsibility:
 Involve in Installation and Commissioning Procedure for Transmission Related Activities within set time frame.
 Maintain Acceptance Procedure for all Transmission Node Procedure and Documents.
 Maintain maximum up-time for Transmission Node including Fiber.
 Handled Analysis / Technical documents for Fiber Route.
• COMPANY – INNOVIS TELECOM PVT LTD
CLIENT COMPANY – OOREDOO TELECOMUNICATION LTD.MYANMAR
DURATION – JUNE 2014 – JULY 2015
DESIGNATION – TRANSMISSION EXPERT / LEAD.
 CORE RESPONSIBILITY: Optical and IP Microwave Transmission.
Currently workingas a Transmission Expert / LEAD in Operation & Maintenance NOC Looking after Alcatel Lucent and NEC
Microwave Equipment’s. Handling Transmission Nodes MPR-E 9500 Alcatel Lucent (1+0,2+0,4+0/XPIC), NEC MICROWAVE
PASOLINK, IPASO, NEOi, and NEOic (1+0 / 1+1 / 1+ N / XPIC), MSP and SNCP Testing. ZTEDWDM, ZTE SDH POTN ZXMP S325,S385
Interconnect POI Location.
• Act as a SPOC for Transmission related services,Responsiblefor Continual ServiceImprovement and initiateany actions
required to maintain or improve servicelevels.
• Operational responsibility for real timemonitoring and control of traffic on the ZTE DWDM, ALCATEL LUCENT MPR-E 9500
SDH & PDH, NEC MICROWAVE PASOLINK, IPASO, NEOi, and NEOic, XPIC Configuration
• Conduct ATP, Plan and execute S/W up-grade of Transmission nodes Like ZTEDWDM, ALCATEL LUCENT MPR-E 9500 SDH &
PDH, NEC MICROWAVE PASOLINK, IPASO, NEOi, NEOic, XPIC Configuration.
• Defining LAG and LCAS configuration for Alcatel Lucent MicrowaveMPR 9500.
• Working on PNMSj client Server for NEC, MAP INFO 9.0 Tool, WEB EML CLIENT Tool, SAM CLIENT Tool for Alcatel, and
NETNUMEN Tool ZTE.
• Handling NMS and EMS Task, for Remote Activity and Operation & Maintenance Troubleshootingand Analyze the
Performance of SDH and PDH Links.
• MeasuringSLA performance and produces regular reports on serviceperformance and achievement atan appropriatelevel.
• Preparation of root causeanalysisof faults on daily.Weekly and monthly basis on Transmission Equipment, Responsiblefor
Prioritize,Faultrectification and resolution of Alarms / Issues within MTTR.
• Responsibleto do follow-up with 3rd.party equipment Vendor or infra provider likeOFC for faultmaintenance, ALU and
ZTE.
• Report preparation and analysison major deviation of RSL of links and repetitive failure
• HandlingRe-homing Task for Microwave Links with Planned Outage.
• Handling Visibility task for all live Nodes.
• Takingcare of 99.95 % Network availability in respectiveZone / Cluster.

3. • COMPANY - ESSJAYERICSSON INDIAPvt. Ltd. ( 1 Year )
CLIENT COMPANY – IDEA CELLULER LTD.
DURATION – MAY 2013 - JUNE 2014.
DESIGNATION – ENGINEER
 CORE RESPONSIBILITY: Optical & Microwave Transmission.
Worked as an ENGINEER Transmission, Operation& Maintenance Team, Looking after Nortel, CIENA and Ericsson MUXES, NEC
MICROWAVE, HUAWEI microwave radio transmission system OptiX RTN 605 E1, FE, GE Mini PDH IP radio 1+0 non-protection 1+1
protection, Ericsson Traffic Node MICROWAVE 20P, 2P, 6Pd, 6Pc, Ceragon Microwave 1+1 CDMA & GSM BTS, ERICSSON BTS 2964
/ 2964V2,2954 / 2954V2,6000 SERIES, 6601, 6201,6202, looking Approx. 310 cell site at MUMBAI CIRCLE.
Job Responsibilities:
• Worked as a Central Coordinator for Operation and Maintenance team for Specific MaintenancePointin Mumbai Circle,for
Resolve any network degradingfaults generated at BTS sites,and Microwave Links.
• Handled Minilink craft for Ericsson Traffic Node and PNMSj Client Server for MicrowaveNE, UT2000 Server for HUWAEI
Microwave.
• Monitoring,Troubleshootingand Rectify Alarmgenerated in all Livenodes like,CIENA and NORTEL, ERICSSON MUXES OME
6110 (STM1),OME 6130 ( STM 1/ 4),OME 6500 (STM 16/64),NEC Microwave equipment’s & Ericsson Marconi, NortelSDH
equipment – TN-1C, TN-1X(STM 1), TN-4XE ( STM 1/4), TN-16XE, TN 16X ( STM 16/64) in Network.
• Worked on Ericsson BTS 2964 / 2964V2, 2954 / 2954V2, 6000 SERIES, 6601,6201, 6202 and Traffic Node 20P, 2P, 6Pd, 6Pc,
and Approx.310 cell site.
• Firmware & software up gradation in live Nodes including MUXES & MICROWAVE.
• Handled visibility task for all live nodes in NMS 99.95 %.
• PREVIOUS EXPERIENCE ( 4 Years )
• COMPANY - RELIANCE INEGRATED SERVICE Pvt. Ltd.
DURATION - JULY 2009 – MAY 2013
DESIGNATION – OPERATION SUPPORT ENGINEER (O&M) Transmission / MICROWAVE.
 CORE RESPONSIBILITY: Optical and IP Microwave Transmission.
Worked as an OPERATION SUPPORT ENGINEER Transmission, Operation& Maintenance Team, Looking after CDMA BTS &GSM BTS
at MUMBAI CIRCLE.
• Job Responsibilities:
• Troubleshooting in L2 (DATA LINK LAYER) and L3 (NETWORK LAYER) Layers with co-ordination of NNOC For Remote
activity also field Activity.
• Expertise in End to End, GSM, CDMA call flow and ETHERNET DATA (EDGE) Flow.
• Co-ordination of Planning for new NE addition in Network and NMS.
• Resolve any network degradingfaults generated at BTS sites on field and remotely usingNMS Tools,Handled PNMSj
Remote Server for NEC Microwave.
• Installation, commissioning & maintenance of ERICSSON MUXES (O84, O74. O25, 022), Ericsson Traffic Node handling
Card addition, swapping, and up gradation of Microwave Links. Nortel OTN SDH equipment – TN-1C, TN-1X ( STM 1 ), TN-
4XE ( STM 4 ), TN-16XE, TN 16X(STM16/64), CIENA OME 6110 (STM 1),OME 6130 (STM 4),OME 6500 (STM 16/64),NEC
Microwave equipment ( 1+0), HUAWEI microwave radio transmission system OptiX RTN 605 E1, FE, GE Mini PDH IP
radio 1+0 non-protection 1+1 protection& Marconi SDH equipment.
• Installations and commissioning, Troubleshooting of CISCO 7600 Series routers, 7603,7604, 7606,7609, 7613.
• Installations and commissioning, Troubleshooting of JUNIPER Routers, M20, M40, M120.
• Integration, Commissioning,Operation & Maintenanceof Microwave Links and Alignment.
• Handling & Clearing NNOC ATs, NE addition in NMS, Co-ordination with,NNOC team for smooth operation of the Network.
• Planningand CoordinatingO&Mactivities - FaultManagement, Network Expansion,RingSplitting,capacity up gradation.
• Up gradation of TN 1C (STM-1) to OME 6130 (STM-4), Configuringand testing of External alarms for CDMA & GSM,
ETHERNET traffic.
• Coordinating/ helpingOSP team for fiber related faultdetections.

4. • Adhere to all Quality Management System Procedures
• E1 Trouble shooting& Provisioning.
• Visibility of Nortel SDH equipment – TN-1C, TN-1X, TN-4XE, TN-16XE, TN 16X, OME 6110,OME 6130,OME 6500,NEC
Microwave Equipment’s & Marconi SDH equipment’s like O84, O74. O25, 022 (STM 1 / 4 / 16 / 64 ).
• Execute plan event as per given by planning team for traffic shifting, Ring up gradation Coordinatingwith NNOC team.
• Hands on experience in Microwave Equipment’s IPASO (using STM-1), PASO+, NEC PDH V4, NEOic, NEOi SDH IDU,
CERAGON (1+1), HUWAEI MICROWAVE 605,620,910.
• Handled escalations and be a focal point to all TX service related queries. Reduce downtime on customer services by
providing work around and alternatives.
• Worked on MICROWAVE LOS survey verification or guidanceto field team for LOS Survey.
• Worked in Integration of GSM, 3G and HSD service Project with ensure quality services for BTS CELL SITES and Customer.
 HANDLED EQUEPMENTS & TECHNOLOGY :
Nortel (SDH) :- TN1C, 4XE, 16XE, OME 6110 / 6120 / 6130 /6170/ 6500.
Marconi : - OMS1654, 1674,1684
ZTE DWDM : - ZXONE 8000
ZTE POI : - ZXMP 325 & 385
MICROWAVE : - NEC IP RADIO, NEOiC, NEOi, PDH V4, CERAGON R1500, MPR 9500.
ROUTERS : - SAR 7750,SAR 7705.
TESTER : - ATRENA, JDSU OTDR, POWER METER, SOURCE METER, BER METER.
• TECHNICAL PROFICIENCY
Title Description
Networking & Programming
skills
C, Core Java,Html, Dhtml, C++,Asp, C#,
Visual Basic 6.0.
FamiliarPlatforms Windows 7,2000,XP,Vista
• EDUCATIONAL QUALIFICATION
Exam Marks Grade Year of Passing University
BE 63.8% First Class Summer-2009 AIMS (Mumbai)
H.S.C 53.09% Second Class Summer-2002 Mumbai
S.S.C 52.% Second Class Summer-2000 Mumbai
• PERSONAL DETAILS
• Date of Birth: 30th December 1984.
• Father’s Name : JAYAWNT A. GHUTUGADE
• Marital Status : Married
• Language Known : English,Hindi,Marathi
• STRENGTH
• Proven strength in problem solving,coordination and analysis.
• Strong communication,interpersonal,learningand organizingskillsmatched with the ability to manage stress and time
effectively.
• FastLearner, self-starter.
• Highly motivated with the ability to work hard & effectively in a team.
• DECLARATION

5. • I consider myself familiar with aspects of the Telecom industry.I am also confidentof my ability to work in a team with full
labor and cooperation.
I herebydeclare that the information furnished above is true to the best of my knowledge.
Date :
Vijay J. Ghutugade.