1. Sanjay Sharma
Sanjay Sharma
Voice: +91-.9145646175
E Mail: samsharma12112@gmail.com
Seeking assignments in Technical Support / Operation & Maintenance & Testing with an organisation of
repute in Telecom industry.
Executive Summary
 A competent professional having more than 8.5 years of quality experience in Technical Support,
Installation & Commissioning, Product Maintenance, Managed Services, Testing & Operations in Telecom.
- Presently working with Aricent as Technical Solution leader in VISPL UK project.
 Project Planning & Execution: Proven ability to plan, organize, implement and support technical projects.
 Adroit in problem resolution; train and supervise engineers in quality, adherence to work order
specifications and equipment maintenance.
 Exceptional team building, organisational and analytical skills coupled with demonstrated relationship
management and communication abilities.
 Experience with CS Core & PS Core technologies.
 Experts in SS7, SIP, H.248, SIGTRAN, Diameter protocols.
 Well Versed with the IMS Nodes(P/S/I CSCF),VMIG,MRF,CTAS, Circuit Core switches, ZTE
VOIP switches ,ZTE ZXSS10 SS1A/B NGN (Softswitch), ZXMSG 9000 (Media & Signaling
Gateways), Nokia MSS DX-200, Nokia MGW IPA-2800,PGW,SGW, PDSN (Packet core network)
& PCRF,SPR,SBC,SDM(NT-HLR),IMS,VTOW,FEMTO,SBC.
 Experience in Telecom tools NetAct tool, Traffica Tool, EMS, NMS, Remedy tool, Oracle (IMS),
OCOM (IMS), SPLUNK, and ASCOM.
 Exposure with International Client H3G (U.K), MTN (Abidjan, Ivory Coast), Vodafone (UK) &
Spain.
 Exposure with Indian Telco’s like IDEA, TTSL(Tata Teleservices), Aircel, BSNL,VSNL,MTS.
 On-site International Exposure 6 months (H3G-Reading, UK), 4 Months (Ivory Coast, Africa).
 Exposure of MTN-CI DATA CENTER Audit & Assessments- Layout preparation, HLD & NLD
preparation, and Capacity/power wise data centre dimension.
 Exposure of Data center /Network RE-DIMENSIONING & MIGRATION PLAN.- Site-wise &
Technology wise migration plan preparation, Pre-Post data centre dimensioning layout plan, BIA plan,
MSS/MGW/HLR/SGSN/PDSN/GGSN/STP Migration plan preparation, achieve BPNA.
Organisational Experience
Professional Experience:
Experience-1:-
Organization: Aricent Technologies, Pune
Designation: Technical Solution Lead
Duration: April, 2015- at Present , India
Project: VISPL Europe

2. Sanjay Sharma
Switching Platform:
Oracle IMS (IP Multimedia Subsystem): CSCF, P-CSCF, S-CSCF, VMIG,MRF ,CTAS,MGW,MSS, Oracle
SBC,SLB,IM-AS,MME,SGW,PGW.RCS.
 IMS Traffic Monitoring: SEV ONE,OCOM,Splunk,ASCOM.
 BMC Remedy(ITMS), TTMS, Putty.
Job profile:-
Accountable for supporting, implementing, provisioning, monitoring, and configuring voice network to provide
service-level voice services for businesses in addition to the internal network.
 Deployment/Implementation of the IMS Nodes nodes , MRF, VMIG.
 Monitoring the IMS nodes, customer complaints belongs to VoLTE/VTow,RCS customers.
 Understand the IMS nodes connectivity with other 4G/3G,RCS network or call flow and routing.
 Implement and Testing of the new features of IMS network.
 Acceptance testing conduct the IMS nodes,RCS Nodes.
 4G/3G CS-IMS & PS-EPC Core performance analysis & reporting, performance improvement task
planning and execution management.
 MOP preparation of new IMS test nodes testing procedure and
 Actively to do network surveillance and problem tracking processes (FM).
 To promote the NOC in the role of logical hub for all network activities, encompassing surveillance, field
activities, change management etc. Ensure that all levels of network maintenance and support are utilized in
a timely manner in line with agreed service levels. (FM)
 Assure communication flow of trouble tickets among the severalcompetence groups in NOC. FLM, SLM /
Care and third party support groups. Follow up open trouble tickets till closure every 30 min. (FM)
 Guarantee timely issue of network reports to all interested parties. Deliver regular reports on SLA activity,
Performance and quality. (PM)
 Monitor and control the execution of change requests in the live network (PM/CM/FM).
 4G/3G CS-IMS & PS-EPC Core performance analysis & reporting, performance improvement task
planning and execution management.
 Worked on BGCF, MGCF, UAG, MME and SDM for SRVCC and CSFB internetworking VoLTE calls
(IMS to ISUP side).
 Handle the alarms and customer complaints of the IMS subscriber and Femto subscriber.
 Monitoring the performance reports and KPI reports of the IMS NODES AND ims.
 Troubleshoot the SS7, SIP, H.248, SIGTRAN protocols related problem.
 Debugging for PCSCF,SCSCF, BGCF, MGCF, TAS and ICSCF nodes while analyzing VOLTE logs
Network performance. 4G/ CS-IMS Core performance analysis & reporting, performance improvement task
planning and execution management.
 Approved work-orders and communicate with different technical team, testing and submitted the
reports.
 Analyzing the VoLTE IMS Logs to find out the Failure Reason of which IMS Node like PCSCF, SCSCF or
TAS.
 Performed Manual and Automation VoLTE IMS Call testing
 Daily Health checkup & analysisof various IMS & EPC nodes
 Coordinate with the different vendor for implementation the new sites.
Professional Experience 2:-
Organization: Tech Mahindra (August,2012-April,2015)
Project Experience-1:-

3. Sanjay Sharma
Designation: Associate Tech Specialist
Project: Hutchinson-3G NOC
Duration: Dec, 2014-April,2015
(Worked onsite with clients for Migration of entire project of Hutchinson-3G NOC
at Reading, England-UK, Duration-6 month)
Switching Platform:
 Nokia DX 200 based MSCi, MSCu, IPA 2800 based Media Gateway (MGW’s) (Ver. U3B, U3C, U4,U5),
HLRi ( Ver. M13, M14, M15), SRRi, SDM,SBC, IMS (IP Multimedia Subsystem): CSCF, P-CSCF, S-CSCF,
VMIG,MRF ,CTAS. Core Alarms: NetAct 5.4, NetAct 8
 Clear Code Monitoring : Traffica Views & Traffica News( For Taking Call Trace),Sev-one
 FEMTO : NEC graph for FEMTO performance monitoring, HP Node Manager for FEMTO Gateway
Job profile:-
 Process oriented approach following ITIL framework.
 Assure communication flow of tickets among several competence groups in NOC, Service Desk, Back
Office, Incident Management, Call centre Team .
 Daily Health Check-up of Core nodes as well as CS/IMS Nodes.
 Handling FM, PM and CM NOC operations for 3G CS Core & 4G IMS Network.
 Raising Network Fault related Incident and to resolve the Incident within SLA, Handling Subscriber
complaint and do the analysis to resolve their issue.
 Preparation of various MOP’s and Network connectivity diagram for smooth network handling and
Knowledge Transfer.
 Analysis & trouble shooting issues with knowledge of signaling flow traces at various network
elements involved with IMS/CS core network to resolve the subscriber complaint.
 Checking daily Measurement transfer and investigating the core node data in to OSS platform.
 Coordinating with Other POI for new POI creation, signalling down issue or subscriber call & SMS
related issue.
 Escalating Routing issue to corresponding roaming partner.
 Troubleshooting issues related to the communication such as between Softswitches, MGW,SGW.
 improve
 Network performance. 4G/3G CS-IMS Core performance analysis & reporting, performance
improvement task planning and execution management.
 Fault management of Nokia MGW IPA-2800, Nokia MSS DX-200,SDM(NT-HLR),IMS nodes & SBC.
 Works on NetAct tool, Traffica Tool, EMS,NMS, Remedy Tool,OCOM.
 Approved work-orders and communicate with different technical team,t esting and submitted the
reports.
 Coordinate with the different vendor for implementation the new sites.
Project Experience-2:-
MTN –CI DATA CENTER NRD & MPP:-
Client : MTN Ivory Coast
Role : SME (Technical Consultant)
Location :IVORY COAST-AFRICA
Job profile:-
(Phase-1):- MTN-CI DATA CENTER Audit & Assessments:-
 MTN–CI 8 Telecom Data center Network Audit.
 MTN–CI Network Assessment.
 Prepared all the 8 Telco Data center Network-site Visio layout.
 Prepared all CS Core & PS Core E2E network Visio Architecture. Technology level
& site Level.
 Audit of MSS, MGW, BSC/RNC Node dimensioning, Capacity wise, Power
consumption.

4. Sanjay Sharma
 Audit of Operation and Maintenance tools, alarms handling procedure. Configuration
backup , Database of MOP, Change calendar.
 Impact Analysis Report of planned changes/activities in the network
 Consulting the Network Planning /rollout of GSM /NGN Network nodes PAN MTN-CI.
 MTN-CI Data center Audit and recommended the changes as per the international
standard.
 Traffic analysis and routing Plan of O&Mactivities.
 Consultancy and Recommendation of parameter/configuration changes to improve
and optimize network performance and resource utilization.
 Submitted the Impact Analysis Report of planned changes/activities in MTN-CI
network.
Phase -2:- MTN –CI NETWORK RE-DIMENSIONING & MIGRATION PLAN:-
 MTN–CI Network Re-dimensioning -Prepare the site wise (Data center) NE
movement.
 Preparation the HLD & LLD of the Pre & Post Migration of the CS/PS core nodes.
 Prepare the Network migration plan all network nodes MSS/MGW /STP/HLR etc.
 Migration Plan Preparation-as respect of Data center & technology wise.
 Preparation of the Risk & Mitigation Plan.
 Migration Plan Preparation (MPP) – As per Industry Level Best Practices which
includes, As-Is Audit, To-Be State recommendation & Solutions, Site wise
&Equipment wise migration plan, To-Be state HLD (E2E), BIA, MOP’s, Risks &
Mitigation plans
Project Experience-3:-
PDSN(Packet Core Network)
Client : MTS
Role : SME (Technical Consultant)
Location :Noida
Scope
 Implement the new nodes according to the client demands.
 Plan implementation in PCRF.
 Creation Rules in PCRF.
 Troubleshooting of Packet core nodes- PDSN,AAA, SPR,PCRF, CG, and TCP link,
Diameter link, CNCBP Nodes.
 Billing Server, CDR Implementation, Set Up of Windows 2003 Server, EMS, NMS, SQL
etc.
 Debugging, Carrying Out ATP, Playing Important Role in Commercial Launch of The
Project.
 Adding New Features, Implementing New Scenario as Customer Need.
 Troubleshooting of Various Problems, Operation and Maintenance, Providing Technical
Support.
 Policy implement in Firewall (Check-point) node.
 Alarm handling of PDSN,SPR, PCRF, CG, AAA.
 Interaction and support to all circles during configuration/Testing activity (i.e. for TCP
link configuration, Diameter Link creation in PDSN.
 Creation the MOP for daily activity.
 Policy implement in Firewall (Check-point) node.
 Alarm handling of PDSN,SPR, PCRF,CG, AAA.
 Interaction and support to all circles during configuration/Testing activity (i.e. for TCP
link configuration, Diameter Link creation in PDSN.
 Creation the MOP for daily activity.
 Coordinate with the different vendor for implementation the new plan & features,
troubleshooting..
 Traffic management maintenance.
Professional Experience 3:- (ZTE TELECOM INDIA Pvt. Ltd.)
(Duration-June 2008-April 2012)
Project Experience-1:-

5. Sanjay Sharma
PROJECTS HANDLED
Client : IDEA
Role : Team Lead Technical Expert – Core Networks
Location : Gurgaon.
Synopsis : Clients meant for O&M and Managed Services, for employing the NGN technology for
commercial activities. It involved daily, weekly & monthly network maintenance, issue
resolution within predefined SLA, all network KPI maintenance, and corporate interaction.
Scope :
 Installation and commissioning of ZTE NGN Telecom Equipments.
 Maintaining Fault resolution rate more than 98% for Zone.
 Features implementation including various interfaces and protocols.
 Implementation of ZTE NGN NETWORK, Configuration of SOFTSWITCH , SG and TG.
 Completed the All India IDEA SOFTSWITCH & MGW connectivity and Roll out the
IDEA Project successfully.
 Software Patches up gradation in ZTE SOFTX, MGW & SG, new feature addition as
per the client requirement with the help of R&D.
 Level -2 Support for Fault management, Configuration Management.
 Setup the NOC, responsible the Fault management & Configuration Management.
 Conduct ATP OF Softswitch, MGW and sign of the AT document.
 Rack/Cards/Port addition in live network, MOP creation.
 Connectivity with local TDM switches, Softswitches, IP backbone, POI creation,
troubleshooting with other connectivity.
 EMS/NMS Management.
 Improve performance report.
 Voice traffic routing management, number addition in DAS.
 Trunk group creation, Node creation.
 Handle inventory and Plan layout of the Products at the site.
 Network troubleshooting and management the Voice traffic.
 Traffic Migration between the nodes.
 DAS number routing.
 MOP creation.
 Improve Network KPI.
 24*7 NOC support.
 Technical meetings with corporate and circle customer.
Project Experience-2:-
Client : TTSL, BSNL
Role : Technical Expert – Core Networks
Location : Gurgaon
Synopsis : Clients meant for O&M and Managed Services, for employing the NGN technology for
commercial activities. It involved daily, weekly & monthly network maintenance, issue
resolution within predefined SLA, all network KPI maintenance, and corporate interaction.
Scope :-
 Installation & Commissioning of NGN Telecom Equipments: Installation and commissioning of
NGN Telecom Equipments (CN). Configuration of SOFTSWITCH,MGW, SGW systems. Features
implementation including various interfaces and protocols. KPI analysis of the system.
 Technical Support: Providing technical advisory & consultation on equipment specification,
evaluation, selection, configuration, integration, installation & testing of new systems. Addressing
customer complaints / issues resolving the same within the minimum possible time. Troubleshooting
hardware, software on various protocol layers SS7,SIP, H.248, SIGTRAN etc.
 Core Network Planning & Testing: Supervising network planning, designing & implementation /
maintenance of communications links, trial run and testing activities of new telecom Equipment on
site. Studying traffic reports and doing necessary up-gradations as and when required.
 Operations: Core operations including B-number routing, features implementation, POI analysis, etc.
 Maintenance Operations: Operating & maintaining the corrective & preventive maintenance for
trouble free operations with maximum machine up time & efficiency; while curtailing the costs.
Timely upgradations (version, patch) of NGN systems

6. Sanjay Sharma
Experience-3:-
Organization: Adecco role (ZTE Telecom India Pvt. Ltd.)
Designation: Residential Engineer
Department: TechnicalService Department –NSD.
Project: VSNL
AREAS OF EXPOSURE
 Installation and commissioning of NGN Telecom Equipments.
 Integrating new Network Elements.
 Handling Care Cases and interacting with Care team and supporting them for solving
the issues in Servers
 Features implementation including various interfaces and protocols.
 Implementation of ZTE NGN NETWORK, Configuration of SOFTSWITCH (VOIP), SG
and TG.
 Software Patches up gradation in ZTE SOFTX, MGW & SG, new feature addition as
per the client requirement with the help of R&D.
 Version upgradation.
 Connectivity between other vendor nodes.
Attainments:
 Key Clients Handled IDEA, AIRCEL,MTN,TTSL,VSNL, BSNL. MTN(Africa),H3G(UK),VF-UK.
 Best Technical Expert in ZTE for the year 2010.
 Employee of the year for ZTE 2011.
 Valuable team player in Tech-M.
.
Academia
 B.Tech (Information Technology) from Noida institute of Engineering & Technology, Greater Noida -U.P
Technical University.
 University Quiz Champion.
 Organize the Project Design Competition during College Tech. fest.
Personal Details
Name: - Sanjay Sharma
Date of Birth: - 07 Jul. 1984
Passport No: - K1099067
Father’s Name: - Sh. Rajender Prasad Sharma
Marital Status: - Married
Languages Known: - English, Hindi
Nationality: - Indian
Permanent Address:- F.C.A-1211,C-B;ock,S.G.M Nagar Faridabad Haryana-India