This document contains a summary profile for Ompal Singh Chadha. It outlines his contact information, over 20 years of experience in telecommunications and IT industries, including expertise in areas like operations, project management, business development, and more. It also provides details on his employment history working for companies like Airtel, HCL Technologies, and Acision in various leadership roles managing teams, projects, and operations.

1. OMPAL SINGH CHADHA
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A101/104, Sea Shell Apts, 3rd Cross Lane, Lokhandwala Market, Andheri (West), Mumbai – 400 053. (INDIA)
6B – Hill View Appartements, Clement Hill Road, Kampala, Uganda (East Africa)
E-mail Id:- ompal.chadha@gmail.com Skype : ompal.chadha
Uganda-: +256791330144 / +256755325398 / India- : 91 – 022 – 26311878, +919930054884
Profile Summary:
I have a passion for growing companies, I have experienced various conditions and markets into IT & Telecommunication Sector and
have successfully delivered and grown in gaining Knowledge in Operations /Project / Business Development & Management
Fundamentals, The result of which enabled my ability to find and “operationalize” opportunity, creating growing revenue streams and
the organizations that deliver them.
With Above 2 Decades of Knowledge in Telecom & IT Industry My specialization are in various areas like Operations, Network
Operations & O&M, Managed Service, Turnkey Project Rollouts, Business Development and Startups. Team & Relationship
Management,Revenue Forecasting , Program & Project Management , Service Delivery , Procurement & Negotiations and Forecasting ,
Capex & Opex Control , Training – Motivation , Vendor Management….. Have been my KRA’s & KPI’s.
In depth Knowledge of Telecom / OSS~BSS / VAS / Content Management / IP Broadcasting / IPTV / OFC / COPPER / LAN-WAN /
DATA NETWORK / VSAT / MICROWAVE / DATA CENTER Designing & Planning and Operations of NOC. Wire Line Networks
including Fiber Networks, Transmission Networks including DWDM, SDH, Microwave and Access Networks.
Involved in getting telecom power products’ customized evaluations, TEC approvals, and technical certifications from various
agencies. Help in design & engineering of power supply facilities required for telecom & IT support plants.
Operations and Maintenance of GSM/3G/LTE/Enterprise networks consisting of BSCs, BTSs, Core Nodes, Transmission/IP
network/Fiber and radio backhaul and Passive Infra / utility facilities.
Sphere of Influence:-
1) Rolled approx. 1200+ 2G, 600+ 3G sites of (NSN & Ericsson) for Airtel Africa in past 1 Year, Deploying about 600+ 2G &
400+ 3G in Current financial year. Rollout of Greenfield sites / Rooftop Towers /Passive Infra Readiness/ Vendor Management
and Contracting Rollout of about 5000+ Kms of Fiber Optic Network across Kenya, with ALU DWDM Back Bone Network for
the International Sea Link Gateway Connectivity through Out Africa.
2) Involved in many Business Concept Selling to most of the Telco’s with respect to Provide Managed Services Business
Proposition for System Integration and Service Delivery.
3) Responsible for the day-to-day Network Operations, Network Management, Network O&M.
4) Expense & Cost Control with annual Financial Goal Management. (Capex & Opex Management)
5) Born Hunter…… Who constantly hunt for Knowledge and Improvement-Growth, Relationships Development, Penetrates
untapped market and strategic thinker, Dynamic team building Skills, An Coach, An Mentor who constantly develop effective
talent for the industry.
6) Managed Services for telecom passive infrastructure comprising DC Power System, Diesel Generators, PIU, Battery bank,
Telecom Shelters, Surge & lighting Protection, Air conditioning, Grounding & Bonding, Power distribution and protection,
UPS.
Sphere of Proficiency:-
Telecom: (Project Management / Operations / Service Delivery & Pre-Sales - Business Development)
a) 2G / 3G / Wi-Max / LTE …. & 4G (Project And Operation)
b) OSS~BSS / ERP & CRM (Project And Operation)
c) Mobile VAS - SMSC / MMSC/ CRBT / Billing / Data Charging / Mediation & In Services (Project And Operation)
d) Wire-Line / OFC / LAN & WAN Networking (Project And Operation)
e)Data Center & Iptv (Project & Operation)
f) Passive Infrastructure Management (Telecom Tower Power Management & Operation)
g)CS Core::NSS/MSC/MGW/HLR/VLR/GPRS/SMSC/PREPAID SERVER
h)PS Core: SGSN/ GGSN

2. i) OSS/VAS/IN
j) Radio Networks(LTE(4G), 2G, 3G, & WiMAX & BSS/BSC/RNC)
k)Access networks:STM1 to STM64 capacity,SDH Mux Traffic Node knowledgeable in Fiber Optics SDH/ DWDM Multiplexer/
Transport nodes:
a) Microwave Radio Transmission SDH/PDH, VSAT, DWDM, IP/MPLS active transport nodes
b) RF Planning/Optimization
c) Transmission Network Planning
d) Fixed access: Ethernet, ATM, SDH/SONET, Frame Relay, Packet over SDH/SONET, Optical
SDH/DWDM, Access technologiesMSAN/NGN, traditional & IP voice access & IPTV services
Packet Switched Public Data Network,Message Handling System, Telex, Data Digital Network, Trunk Mobile Radio,Mobile Telephone,
Paging Exchange
• Data Center (Facility,IT and Telecommunications)
• Internet & Information Technology
• SolutionsArchitect ISG/SDD/ASP
• Industrial/Commercial/Military Automation
• Intelligent Transport Systems-ITS
• Smart Metering Systems
• Renewable Energy
• Battery and Power Systems
• Civil/Structural Engineering/MEP
• Site Acquisitions
• Business Development & Marketing
Information Technology (IT): (Project Management / Operations / Service Delivery & Pre-Sales - Business Development)
a) LAN / WAN & RIM (Remote Infrastructure Management)
b) Network Passive Infra Management
c) Application Delivery Management (ADM)
d) Data Center / Cloud Computing
e) Integrated Communications
f) Network Optimization
g) Security Management
h) Mobility Services
i) IP / Data & Voice Solutions
Qualities and Abilities:-
 Bid Management - Commercial Contracts: Sales, Distribution, Partnering
 Budget - RFP, RFI and RFQ Planning with Capex & Opex Control & Billing
 Consensus Creator - Team Player, Team Builder and Team Motivator
 Communication - Exceptional Communications, Presentation and Negotiating Skills
 Design & Development - Product Management / Customizations Skills
 Effectiveness - Strong Business, Commercial & Technical Acumen
 Ethics and Professionalism - Highest Standards of Integrity, Work Culture and Humility
 Process Management - Design & Define Business Processes For Better Structuring Of Business
 Project & Program - Network Rollout & Infrastructure Management
 Resilient - Ability To Multi-Task, Work Well Under Pressure And Against Deadlines
 Resource Management - Potential Hiring, Team Building & Identify Right Resource
 Risk Management - Identify & Monitor Risk Management & Mitigation
 Scoping - Change Management & Business Forecasting.
 Service Delivery - Program & Project Management.

3.  Thorough & Tactical - Business Development, General Management, Creative Concepts & Strategy.
 Vendor Management - Vendor Negotiations, Contractor Management & Rate Management
Accomplishments and Experience Highlights:-
Consistently exceeded Objectives and Expectations of Management.
 Build and manage a Network OperationsTeam.
 Contributed to businessby generating businessleads and solutions.
 Support Organizational Operationsto meet budget and other financial goals.
 Direct short-term and long-range planning and budget development to support strategic business goals.
 Developed/managed key target accounts.
 Demonstrate successful execution of businessstrategies for company products and services.
 Direct and participate in acquisition and growth activities to support overall business objectives and plans.
 Performance Goals Management
 Lead and Managed Team to Win & Bid Contract.
 Managed global Delivery Team -Operations, Programs, PR, Investor relations, Research & Strategies.
Team Size Handled So far:-
India : 40 Direct Reporting (Team of 1000+ members)
Asia : 12 Direct Reporting (Team of 1200+ members)
EMEA : 20 Direct Reporting (Team of 1800+ members)
Global : 28 Direct Reporting (Team of 2500+ members)
EMPLOYMENT JOURNEY TILL DATE:-
CAMUSAT – UGANDA
Position: Head Managed Services
Duration: March – 2014.
1) Responsible for Passive Infra Maintenance,Trouble Shooting,Fueling ofthe Passive Tower Network in Uganda.
Successfully Generated Business for about 1M $.
2) Passive infrastructure Management of 1000+ sites (Such as Towers, BTS shelters, Power & Fuel)
3) Preventive, Corrective and Routine maintenance of DG sets, ACs and Electrical/Utility Equipment’s.
Housekeeping of telecomsites.
4) Energy Management Solutions& Energy Audits, Head the Passive NOC for timely rectification of Faults / Tickets.
5) Overall responsibility for smooth operation of the managed services’ project assigned are executed in accordance with client’s
specifications
6) Managing the Preventive maintenancesare planned,executed,monitored & followed up with issues found till closure
7) Supervising all corrective maintenancesare planned and executed within target time.
8) Managing emergenciesare attended and closed within SLA (Service Level Agreement) & equipment is operating within KPIs
(Key performance indicators).
9) Settlement of penalties,warnings,etc. with client in case of violation ofSLAs and planning for improvement to minimize
penaltiesor SLA violation
10) Coordination with Supervisorand otherconcerned staff for analysis,reporting and improvement plans, in accordance with
client and SLA requirement.
11) Evaluation of field staff and quality of works through personal inspections & other means.
12) Analysis on resource requirement monitored and desired improvement are implemented. Resources include but not limited to
Human, tools, equipment & transportation.
13) Supervision of spares procurement, ordering & availability in the stock and field to the project’s requirement.
14) Implementation of efficient fuel management system e.g. forecasting/projections,validation thru reasonable justificati on with
client,delivery, consumption,monitoring and controlling with the help of fuel coordinators & fuel techs in field. Handling the
settlement of fuel debit notes in case of access utilization
15) Arranging internal and external scheduled meetings (as per MS project requirement) covering all areas from quality,status,
progress, logisticsand reporting based on SLAs and KPIs, and suggests improvements.

4. 16) Managing to ensure that all reports to clientsare submitted on timely manner, agreed and acted.
17) Supervision in ensuring all expenses are within allocated budget.
AIRTEL – Kenya
Position: Head of Project Rollout & Program Management (Active & Passive Infra Operations)
Duration: April – 2012 till Nov-2013
1) Responsible for 3G rollout,about 1200+ 2G sites under 3G upgrade,coordination with OEM like NSN, Ericsson for
NODE-B I&C (Infrastructure & Network) & Microwave Transmission Network , and various System Integrators for timely
deployment and rollout of 2G+3G Network ( Tower Infra – Power & Civil)
2) Telecom Infra Management and new Tower construction,Site Passive Infra Readiness,
3) Involved in Greenfield Tower Construction,Roof Top, All Passive and Active Deployment.
4) Budgeting,VendorManagement,Contracting & Cost Management.
5) Currently responsible for 2012~13 AOP rollout of 700+ sites for 3G & 1240 sites for 2G.DG/Power Management / Fuel
Management / Power Management etc.
6) Cost Management,Technical Discussion, Man Management,Capex & Opex Control,Annual Forecasting and Budgeting of
Network requirementsand Upgrade.
7) Also managing the International Sea link OFC connect from Sea Landing Stations of Mombasa to Nairobi along with pan
Kenya OFC laying and rollout underway.
8) Involve in all technical TX/Node-B planning,OFC network Rollout (Active/Passive).
9) Develop strategies,execution plan for timely /quality deployment as per customer expectation
10) Cost effective and efficient manpower resources deployment and engagement to deliver timely / quality services & cost
effectiveness
11) Project Planning & execution: carry out advance planning & scheduling for resources mobilization,manpowerdeployment
at every project stage and ensure project rollout completion within the time & budgetary parameters.
12) Project Reviews & monitoring:Conducting project meetings for reviewing project progress, meeting deadlinesand TAT
without compromising quality norms and adhering to SLA, reviewing the project executions on regular basis, identify areas
of risk,and advice on process changesfor improving quality,time & cost. Preparing review presentations,and scheduled
plansfor activitiesin project rollout phase.
13) Customer relationship:Actively involved in customer interface for project progress discussions,issues resolution and
project reconciliation activities
14)
15) Project Deployment – New Site Build & sharing upgrades:
16) Site survey & acquisition:Getting conversion of Search-Ring/nominal thru surveys, RF/MW validation,rent negotiations,
site agreements etc to service orders from operator.
17) Site design & drawing:Structure stability test, soil test, design approval/certification,site layout drawings & estimates
vetted and approved
18) Site execution to RFIE to customer
19) Other – Site sharing:Perform Technical feasibility study for new operator sharing at existing sites and undertake site
upgradesper requirement
20) Project knowledge & training:Provide technical knowledge/training to new Total Service Provider introduced asstrategic
partners in Project
21) Project MIS and daily/weekly report:Coordination & taking care timely formulation of MIS and submission of necessary
reports to management / customer
HCL TECHNOLOGIES – Global
Position: Global Head – IT & Telecom Practice (Operations, Service Delivery & Business Development)
Duration: May – 2011 till April -2012
1) Planning and Design of IT Network for CIGNA – USA
2) Designed First of its Kind Remote Deployment Management (RDM) NOC, for Delivery and deployment Cost Management
and Reduction.
3) LAN WAN Network Management for Various Customer
4) RIM (Remote Infrastructure Management),Definition Designing.
5) Managed all local help desk and vendorcoordination.Integrated newly acquired sub-offices in the Reading area and lead
the project to link (Dialup and Cisco WAN) their systems into the Office infrastructure.
6) Design and Development of COE (Centerof Excellence) for RIM
7) Create, architect and implement strategic changes to operational processes,procedures and policies to ensure optimal
resources utilization within budget constraints.
8) Development and Training of Employees through COE
9) Head Pre-Sales and Business Development for Telecom Practice Globally.
10) Managed IT CORE NETWORK of Belgacom , TelekomSA, Airtel Lanka etc
11) Maintained Good Relationship with Various IT & Telco CIO’s
12) Responsible for Program & Project Management for VAS Deployment Globally for Acision Products.
13) Managed CISCO TAC for Various Customer Complaints and Level-2 trouble shoot.

5. ACISION – SWA Region
Position: Director Program Management (Operations & Service Delivery)
Duration: June – 2010 till April – 2011
1) Responsible for OperationsManagement for (VAS) Value added Services for SWA Region.
2) Head The PMO Office of SWA
3) Headed Project Rollout for SWA
4) Competency in Acision Value Added Services like SMSC, MMS, Unified Messaging, Voice Mail and Prepaid Systems.
5) Extensive Customer interface for timely Project Completion with clients like Bharti , TTSL, BSNL in India, Telnor, Mobi~link,
Banglalink in Bangladesh,Bharti-Airtel & Mobitel in Sri Lanka ranging from Customer Support and product delivery this
involve participating in product proposal,requirements managements,managing installations ,after sales support,
resolving/prioritizing customerissues.
6) Involvement in General Management, Customer Operations Management within a commercial environment, Project &
Programme Management, Support and customer relationship management.
7) Proposal Management, Customer Interaction,Inter-group co-ordination,Knowledge Sharing ,project
planning/scheduling/tracking,coordinating with other stake holders like Competency Center,sustaining , Sales and pre-sales
team
8) Sufficient Years of Product implementation and Customer support experience, familiarity with all cycles of Operation
Management.
9) Expertise in business acumen, leadership skillsand technical aptitude.
SPANCO LTD – APAC
Position: AVP – Technology (Pre-Sales & Post Sales)
Duration: July 2007 – April 2010
1) Responsible for Management & Operations of all the Technology Process & Project Rollouts.
2) Preparing Process & Liaison with different Dept. & Vendors for timely and Completion of the project.
3) Conceptualized and designed innovative / automated alternatives to current social media distribution processesand procedures.
Reduced operationsheadcount requirementsby 50%+.
4) Handling Numerous Telecom Projects and applying Project Management Methodology in Telecom Projects and planning for the
Projects, preparing the Project Schedule by using MS Project Software.
5) Budgeting and Preparation of Cost Modeling for Projects Profitability.
6) Training Contractorsfor ensuring timely delivery and Quality of work.
7) Completed Phase-1 of MTNL-Broadband Project Rollout of Mumbai & Delhi.
8) Managing round the clock customer escalations through a set of SOP via Corporate War-Room (PMO Office).
9) Coordinating technology solutionsthrough SME’s to gain new business from telecom operators.
10) Providing leadership & guidance to team by defining roles and responsibilities ofvarious departments and track target
achievement.
11) ContractorManagement , Billing Process , Rate Management etc
GLOBACOM - Nigeria
Position: CTO (Network Rollout)
Duration: Feb-07 till July-07
1) Responsible for Management & Operations of 3G & OFC Network Rollout ,
2) Preparing Process & Liaison with different Dept. & Vendors (Huawei) for timely and Completion of the project.
3) Network Improvement: KPI management and building Synergies.
4) Responsible for all the 3G Rollout activitiesfrom site Acquisition till site handover.
5) Prepared Installation Process& Site Survey Process Liaison with different Dept. & Vendors for timely and Completion of the
project.
6) Successfully deployed more than 50+ GSM with 3G sites across Nigeria in a span of two and a half month.
7) Training staff members on Quality of Work and its Importance.
8) Standardized the Structural reporting system.
9) Act as a support to planning teamfor OFC & Network Deployment Strategy.
10) Site visit for new network BTS installationsfor 3G rollouts.

6. BHARTI AIRTEL LTD - India
Position: PTO – Network & Operations.
Duration: April-06 till Feb-07.
1) Network Operationsof GSM / Microwave / VSAT and OFC media backbone for inter MSC/BSC traffic for UP (E&W),
Punjab, Haryana, Rajasthan & WB.
2) Network Rollout of 900/1800 MHz GSM Network including MSCs & BSC.
3) Successfully deployed more than 200+ GSM sites across North-East India
4) Operation & Maintenance of GSM network of NOKIA Core- MSS & MGW, MSC, HLR /AUC and BSS- NOKIA BSC and
BTS
5) Ensure smooth operationsand maintenance of the communication equipment/ network and network elementsfor pro viding
uninterrupted communication to users.
6) Installation of SDH & OFC for connecting Various Network Elements.
7) Tracking and maintaining a set of NFP’s (Non-Financial Parameters) that affect the CSMM Scores for Bharti.
8) Identification of Proper Location for Installation ofDLC & SDH Equipment ( Land Acquisition ) & Planning
9) ContractorManagement,Billing Process, Rate Management etc.
10) Took Active Part in BCL Project for connecting all BTS of Bharti Airtel from Optical Fiber Cable to en hance the Backhaul
capacity.
11) Installation & Maintenance ofBTS, SDH, DLC & Last mile connectivity of Wireline Network.
12) Performing RCA’s and Defining Action Plans for improvement NFP’s.
13) Involved in BTS Capacity Management asper Location Requirement.
14) Customer Satisfaction by Maintenance of SLA & MTTR/P.
15) Budget Capex/Opex Planning for North Circle.
16) All Customer Complaintsand Customer Guidance of Bharti Airtel Broadband & Wire-line, Customer Support and
coordination with Location-Headsand Vendor for Fault Solution.
17) Lead Team of Customer Service provisioning for Broadband (DSL+LL), Narrow Band Services.
RELIANCE COMMUNICATIONS LTD - India
Position: Head – Network & Operations.
Duration: Oct-02 till Mar-06.
1) Lead a team of 10 Managers,70+ Engineers and 400+ Field Engineering Officers.
2) Was Head for O&M of CDMA-FWT/P base all Mumbai
3) Ensured Customer Satisfaction by Maintenance of SLA & MTTR/P.
4) Was Auditee for ISO-9001-2000 for Mumbai
5) Responsible & Prepared Budget Capex/Opex Planning for Mumbai Circle Network Operation.
6) Played an Important Role in Process & Procedures Formation with respect to ISO Certification.
7) Entire Operation & Maintenance ofWireline Network & BTS Network of Mumbai and Sub-Maha Region.
8) Incharge for All the Deployment & Integration of Access Network of Mumbai for Reliance Infocomm
9) Designing and Planning OFC Network for Mumbai. Played an important role in planning the Transmission Plan for
Mumbai Circle.
10) Designing of IBD/IBS {In building Ducting/In building Solutions}.Designed & planned more than 25000 Buildingsacross
Mumbai.
11) Training & Orientation to Engineers/Trainees & FEO’s.
12) Installation,Commissioning and Acceptance testing of STM- Transmission Equipment.
13) Installation & commissioning of Access Equipment.
14) Installation,Commissioning and Acceptance testing of SDH Transmission /Access Equipment (An-2000) from
UTSTARCOM.
15) Customer Service provisioning for(POTS, E1)
16) Implementation of Access fiber networksfor STM-N rings, Splicing & related activities.
17) Implementation of coppernetworks.
18) Designing of Atrica Network /Copperclustering & Planning.

7. INDUSIND MEDIA & COMMUNICATIONS LTD - India
Position: Sr. Manager – Network & Operations.
Duration: June-94 till Sept-02.
1) Head for Network & Support.
2) Designing and Up gradation of networks.
3) Trunk Route Networking & Management.
4) Providing Technology Solution forValued Customers.
5) Sr. Member of the technical core team.
6) Carry out research study,which is used as benchmark by the technical teamfor better networking for 2way ready networks.
7) Analysis of competitors’ strategiesin networking.
8) Training of technical personnel.
ENCORE COMMUNICATIONS (NOW DIGICABLE)- India
Position: Sr. Engineer – Technical.
Duration: Aug-89 till March-94.
1) To undertake turnkey projectsfor installation and Maintenance ofCATV / MATV systems, CCTV for societies& housing
coloniesetc..
2) One such project was for a township developed by Ever-shine Builders catering to 10000 homes.
3) The company also operated its own cable network in the suburbs of Mumbai.
4) Business & cost model development
5) Proposal development & project planning
6) Control room assembly & operation
7) bi-directional systems Setup
8) Technical planning,Implementing the Complete Infrastructure of Ground Distribution,which includes Network Designing,
Trunking,Network Setup,& Maintenance of Dish Antennas.
9) Setting up of Trunk Network and Training of staff.
10) Present Technical distribution Layout.
11) Associated in developing presentation to the Cable Operators on
12) Satellite Television market
13) Potential of CATV for Indian market
14) Distribution presentation to Cable members & distribution ofthe channel in the network.
15) Was a member of the technical teamfor Designing and Implementation
A combination of Technology and Business intelligence, Gives me an added advantage in Business Development and developing
relationship with various C-Level Officials in Global Market.
EDUCATION
2002-2004 MBA
1990-1992 Electronic & Telecommunication Engineer.
PERSONAL DETAILS: Born on 11th April~1972 / Married on 6th November~1994 / Passport No: Z 2471155
INTERESTS: I enjoy playing TT, CARROM, Reading Books and Web browsing