1. Vigneswaran.R
MicoLayout, BTM 2ngstage Bangalore -43, India Ph - +91-9620616526;
Email: Vigneswaran1989@gmai.com
BE Specialization: Electronics and Communication
CAREER OBJECTIVE
With 3+ years of experience in technical support. I would like to excel the expertise in a
challenging environment that provides me ample opportunities for growth and aids me in
professional & personal development besides establishing an outstanding career thus aiding the
advancement of my organization.
PROFILE
Engineering graduate in Electronics and Communication with 3+ years of experience in IT.
Experience in domains like infrastructure Support, Application Support, Computer and Printer
Support.
CORE COMPETENCIES
 Technical Support
Voice
 Hardware & Application Support
 Cisco Callmanagaer  Infrastructure Management

 Asset management  Client interaction
SNAP WORK HISTORY
TESCO HSC, Bengaluru JULY, 2014 – Till Date
Systems engineer
 Provided Configuration of Cisco IP phone by using Cisco call manger.
 Creating Hunt group and hunt numbers based on Project requirement.
 Creating free IP and PSTN ext and assigned to the Tesco users.
 Creating Auth code and External mask numbers based on Project requirement.
 Identify departmental needs and make suggestions regarding technical direction.
 Design and implement system security and data assurance.
 Configure and install computer systems for other organizations.
 Complete MAC work orders within established SLAs
 Doing Deployment, Migration and Upgrades of network ip phones
 Provide assistance to troubleshoot Cisco CCM equipment at domestic sites.

2.  Perform administration, configuration and monitoring of all Cisco CCM equipment and
Maintain documentation.
 Participate in on-call support for Voice Network systems.
 Participate in Business Continuity and Disaster Recovery planning in Voice environment
to minimize work disruption.
 Configuration of Devices and documenting troubleshooting steps.
 Answer technical support calls providing and escalating to other support.
 Coordinating with Cisco engineers from fixing the high priority issues and getting fixed.
 Administer and troubleshoot Video Conf equipments ( Polycom, Cisco, Vidyo etc).
 Takes ownership of support issues, engaging other internal /external expertise as
required.
Maintains relationships with vendors.
Comnet solutions India Pvt ltd, Bengaluru November 2013 – July 2014
Client - Deutsche bank global India Pvt ltd
Executive – MIS Engineer
 Provided Technical Assistance as a frontline agent to support the employees in a bank in
Australia with regards to infrastructure, hardware and applications.
 Installs and configures VPS hardware and softwares.
 Knowledge of Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity
Connection Voice Mail, Cisco Presence Server .
 Worked as system administrator for the bank employees.
 Responsible for 8000+ desktops, laptops, 180+ servers, networking and Voice equipment’s in
Site.
 Performs crisis management actions in response to operational outages.
 Worked as system administrator for the bank employees, did password resets for their
system login (LAN) Password / SAP applications, Lotus notes password for the email
login issues.
 Provided support – Laptops, Desktops, Printers, Kiosks.
 Supported customers working away from office using Access NAB and VPN and also
troubleshot issues with RSA token – provided support to webapps and webdesktop.
 Remote desktop support was done on customer machine in renaming the machines and
adding it into the support network and linking to the applications.
Crown solutions India Pvt ltd May2011 – Aug 2013
Client: Wipro BPO Technologies
Service desk & Asset Management
 Supporting Chennai and Hyderabad users for all System related issues via Call
recording tool R6 and R12, E-Mail and Avaya Phones.
 Logging, Assigning and managing calls in Global service desk using the tool R6
and R12.
 Creating Users ids &E-mail ids.
 Preparing the Weekly and Monthly Consolidated report and sending to Clients.

3.  Mail Configuration (Outlook & outlook Express), Troubleshooting and retrieving
corrupted PSTs.
 Sending Outage Notification to the clients for issues (like call or link fluctuation,
etc).
 Creating User Id, E-Mail Id and Avaya Id for the new users by coordinating with
Central Admin Team.
 Providing Auth Code for Avaya and PSTN Phone by coordinating with the
external team.
 Maintaining 0% Violation. Tracking and completing the calls within the SLA time.
 Managing Assets for 60 Projects distributed across Chennai and Manjakudi
Delivery centers.
 Handling online portal for Asset inward, out word & release.
 Maintaining AMC & warranty details for all assets
 Good exposure in vendor co-ordination.
 Follow up with HP, Dell, IBM and other vendors for replacement/service for the
assets.
 MIS preparation & submission of Weekly Reports to the Management.
 In charge of Software and Hardware Inventory.
 Handling Manual registers for Audit Evidence.
 Escalate to appropriate management level when thresholds are violated.
 Sending Daily, Weekly, Monthly reports to Central Asset Team.
 Allocating Laptops to users travelling to onsite for KT.
EDUCATIONAL CREDENTIALS
Bachelor of Engineering (Electronics & Communication Engineering) 2006-2010
Anna University Chennai
PERSONAL PROFILE
Name : Vigneswaran.R
Date OF Birth : 13thMay1989
Nationality : Indian
Fathers Name : R.Rajendran