1. Krishana Kumar Sharma
Microsoft id: sr8816630 Cisco id: CSCO12229880
Ph.: 9602260139,8559846030
Email ID:Kunalmudgal25@gmail.com
PERSONAL SUMMARY
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support.
Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues.
Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the
development of best practice, procedures and policies within a company.
Currently looking for a suitable IT support position with a ambitious company or organization.
WORK EXPERIENCE
The Lalit Hotel (Bharat Hotels Ltd – Jaipur
Technician Jan 2016 - Present
Reporting directly to the IT Manager and collaborating closely with other IT teammembers. Responding to queries in a
timely and accurate manner and resolving queries to the user’s satisfaction.
Duties:
 Responsible for diagnosing & resolving hardware, software & end users problems. Installation and
troubleshooting the LAN & WAN network.
 Developing the infrastructure and systems to meet the company’s needs.
 Working within a TCP/IP network environment, including DHCP, DNS & Ethernet
 Administration of Active Directory to maintain Organizational Unit Policy. Monitor Software’s (Ultra VNC
OPERA, Prolific, MICROS, Onity, QMS, Triton, Adrenalin, Time watch) performance after implementation to
prevent recurrence of program operating problems and ensure efficiency of operationInvestigate specialist and
complex IT support issues.
 Communicating with third party technical specialists.
 Configuring and managing backup & restore procedures.
 Maintaining a wide range of computer hardware and software programs.
 Provide secondary support forLAN administration.
 LAN, Wi-Fi, Hotel Application Servers,Nomadix Server, Admin Reports Panel, Console logs to
establish necessary security measures to prevent unauthorized access to the I.T. systems.
 Deploying new hardware, serverbackups & evaluating new software & security risks.
 Configure Outlook 2007/10 And backup
MicrosenseIndia Pvt.Ltd- Jaipur
Help Desk Executive Jun 2013 to Jan 2016
Roles and Responsibilities
 To handle Guest query or problem over phone and directly.
 Installation and troubleshooting the LAN & WAN network.
 Guest and User Telephone setup and Troubleshooting (Anlog & IP)CCTV Camera Configuration and
Troubleshooting
 Installation and troubleshooting ofWi-Fi Access point(indoor& Outdoor).
 Installation of operating system& software packages,Assembling and ,Troubleshooting the computer and devices
like printer.
 Installation and troubleshooting the Modem& Internet.

2.  Resolve the Problem of Guest device- I-pad, I-phone ,Mac Book
 Manage the whole hotel with excellent signal
 Installation and configuration Desktop’s
 Backup techniques with windows Backup & Restore utility.
 Installation and configuration of Cisco routers and switches.
 Installation and troubleshooting the VVOIP network for video phone conferencing device.
 TCP/IP, Internet connection Sharing Protocol.
 Maintain a channel of communication between clients, vendors and other teams for any issue.
 To handle Internal Employee query or problem over phone.
 Provide timely resolution and effective documentation.
 Proactive and logical thinking in resolving problem.
 Follow-up with vendors in case of hardware or software problem.
 Co-ordinate with third party vendors for maintenance and instillation.
 Providing a single point of contact to the users over the phone
 Support for existing Mail setup.
 Installation and troubleshooting the LAN & WAN network.
 Desktop problem like O.S problem, hardware problem, network problem.
 Printer (Network) installation and troubleshoot.
 Outlook configuration and troubleshoot.
 Managing Installation and troubleshooting Server 2003 network(Domain).
 Preventive Maintenance, Call Report & MIS
Microsystems Solution –Udaipur
Network Support Engineer 1 Sept 2011 to sept 2012
Duties:
 Installation and troubleshooting the Modem& Internet
 POS software installation and troubleshoot.
 Desktop problem like O.S problem, hardware problem, network problem.
Technical Skills & Summary:
 Operating Systems: Windows 98 2000 & XP Pro, Win. 7, Win. 8, IOS
 Microsoft Servers: Win. Server 2003 & 2008, Microsoft Exchange 2007.
 Software: MS Office 2003/ 2007/2010
 Networking: Communications products such as Routers, Switches, Modems, Hubs & Bridges, IP address and Sub
netting, ACL,
Professional Qualification
 BCA (Bachelor in computer application) from Rajasthan university
 12Th In Ajmer Board (Raj)
 Secondary In Ajmer Board(Raj)
 CCNP (Cisco Certified Network Professional)
 CCNA (Cisco Certified Network Associate)
 MCTS (Microsoft Certified Technology Specialist
Personal Vitae
 Address : Behind surya mandir pilot nagar plot no. 23 agra road ,Dausa(Rajasthan)
 DOB : July 2th 1988
 Sex : Male
 Marital Status : : Single
 Languages Known : English and Hindi
 Contact No. : +91-855984630
 Nationality : Indian